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April 2023 by Kiley Key
The staff was very friendly and efficient. I was able to do a walk in and was seen after a short wait.
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March 2023 by John Fisher
On my initial service at the Gridley CA. branch I was pleased and gave 5 stars because it was quick, easy, and the associate who did my taxes was friendly. Unfortunately I forgot to provide an unemployment paper and had to amend my taxes. Thats when things turned sour. The Gridley associate and manager were no help to me. They wanted to charge me another $100 on top of the $450 I had already paid them to make the needed change which took about 10 - 15 minutes in the Yuba City branch office I wound up at after I decided to look into other options. I even paid extra for the insurance and identity theft protection but that made no difference to them. The Yuba City branch made the change at no cost to me, just my time and effort to get to the building. The Gridley associate was also playing games saying it would take at least 1 hour to do the work and when I asked the manager about it she wouldn't give me a straight answer. The associate had some attitude on the phone when I ccomplained about the high price and questioned her how long it would actually take to do the work. I was calm and polite when I spoke to her. Had they made the change for me I would have continued to come back. Now I will take my business to the Yuba City office from now on. It is only because of the willingness of the Yuba City office to help me that I even return to H and R block at all. All in all as long as your paperwork is in order you will probably have a good experience in the Gridley office. But they lied to me and their customer service after texes was severely lacking. I also had a hard time getting them to respond to messages on the myblock app. It would take weeks sometimes. I don't recommend the Gridley branch.
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March 2023 by John F.
On my initial service I was pleased and gave 5 stars because it was quick, easy, and the associate who did my taxes was friendly. but ultimately I have to disagree with Ronne F. because I had the same associate do my taxes. Like I said at first it was good but I forgot to provide an unemployment paper and had to amend my taxes. The Gridley associate and manager were no help to me. They wanted to charge me another $100 on top of the $450 I already paid to make a change which took about 10 - 15 minutes in the Yuba City office I wound up after I decided I was going to look into something else. I even paid extra for the insurance and identity theft protection but that made no difference to them. The Yuba City branch made the change at no cost to me. just my time and effort to get to the building. The Gridley associate was also playing games saying it would take at least an hour to do the work and when I asked the manager about it, she also was not giving me a straight answer. The associate had some attitude on the phone when I complained about the high price and asked how long it would take. I was calm and polite when I spoke to her. Had they made the change for me I would have continued coming back, now I will take my business to the Yuba City office from now on. It because of the willingness of the Yuba City office to help me that I even come back to H & R Block at all. All in all, as long as all your paperwork is in order then you'll probably have a good experience in Gridley. But they lied to me and their customer service after taxes were done was severely lacking. I don't recommend the Gridley branch.
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October 2022 by anthony martinez
Run away as fast as you can it’s been six months with no updates or responses back and still haven’t finished with my taxes as the deadline is coming up
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August 2022 by Mariah McCarthy
Quick, easy, not alot of paper work. Knowledgeable staff.
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April 2022 by Phil Haley
WE ARE GREATFUL FOR OUR AGENT, KAROL SARITAS.
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November 2021 by M Nordike
My H&R tax representative has been amazing every year.
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September 2021 by Hon Solo
Service is great at first while they take your money after that if they have to do anything for you that involving contacting the IRS you better be ready to wait am still waiting for 2019 tax return it is 6/18/2021 and when i call in to see what is going on get the run around if i could give no stars would worst service ever had in A tax place
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July 2021 by Dennis Hensley
Service is great at first while they take your money after that if they have to do anything for you that involving contacting the IRS you better be ready to wait am still waiting for 2019 tax return it is 6/18/2021 and when i call in to see what is going on get the run around if i could give no stars would worst service ever had in A tax place
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April 2021 by Cindy Ritter
Terrie Davis is the best!
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March 2021 by Sherri Petty
H&R Block has always done a great Job and we just love Carol our tax preparer, she is wonderful.
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March 2021 by Cynthia Orr
Terry was very professional, communicated well, explained everything with ease and was quick to get me a good return.
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March 2021 by Misty Cornwall
I've been going to H&R block for years.
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January 2021 by Mike Kleppe
Awesome
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August 2020 by Mike Kelso
Can't remember doing a preview
