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February 2024 by Carina Beall
The customer service is getting better slowly, but the prices are almost As bad as the chronicle store gas station in greeley hill.
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February 2024 by Jandel.estrada Amaro
Friendly staff Always attentive
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January 2024 by Ryan Sanders
Scott (manager?) was incredibly unhelpful and unwilling to assist or work to find a mutually beneficial solution.---Response to store: Policies and processes are convenient in this case and since you brought up capitalism and free/fair markets, let's have a conversation there. The reason customers go to the large retailers is because of consistency of experience and willingness to find, understand pain points, and create new solutions or even business models in an ever evolving ecosystem.Where a 'small' retailer has leverage is in their service, everything else has been commoditized away from their control (product selection, brand, convenience, price, etc). I'm sure that feels like a tightening noose but in moments like this you literally have the ability to, with a bit of...yes, effort; differentiate, turn a detractor into a promoter, and win future business.
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September 2022 by Juno N.
Everything you need in an auto parts store. Excellent customer service and location right off the main road between Groveland & Sonora.
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August 2022 by Jon Espino
Under new ownership. The new owner Scott is truly a great guy and very knowledgeable in the mechanical and parts industries. If he doesn’t have the part, which usually he does, it will come the next day. Since Scott took over the shelves have been fully stocked with all the supplies a person could need as well as an expanded inventory! This place is really great.
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July 2022 by Aaron Schraw
Well informed and knowledgeable employees, glad to have them so close it makes my job doing mobile repair allot easier
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June 2022 by Anthony Wood
There extremely helpful and to the highest level of Professionalism you could hope for!!!
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May 2022 by John Hanson
Extremely Helpful! I had a major issue with my vehicle and they helped me get back and running again. One of the employees even went out of his way to make sure our car was up and running.
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April 2022 by Old Volks
Always have what I need or willing to get it there next day in most cases. Happy to have you guys as the local parts dealer!
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January 2022 by Layli Gutierrez
Would give 0/5 stars if possible . Called and asked a couple of questions and Employee 33 was extremely rude. Said and I quote “there’s no way I made a mistake it was your fault” and when I asked something to clarify what he meant he said “well that’s what I just said didn’t I?”. Customer service is terrible. Would not come here ever again if it was my only option. I hope a manger or store owner does something about this because the attitude given to customers is going to start affecting your business.
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November 2021 by Keith O.
I needed to put new windshield wipers on but wasn't sure I knew how to do it, having made a hash of it last year. Customers were arriving every few minutes, mostly also to get windshield wipers. First storm of the season was due the next day. The counter clerk was working solo that day, so he was busy just trying to keep up. But he took a moment to give me a very quick tutorial on how to do it myself. And his instructions were absolutely right and made the job simple and quick. I really appreciated that.
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October 2021 by Aunt Jodi
Under new ownership and they couldn't be more accommodating!
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September 2021 by Larry Grafton
It's a good place to shop and get parts for your vehicle.
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July 2021 by Kevin Duke
Scott and his team are the benchmark for how customer service should go. I needed a specific part while driving thru town on vacation so I called ahead a week in advance to order it. Scott took the order, confirmed all the information, and then called me nearly every day to give me a status update. He knew my delivery window would be short since I was only passing through but he got it done in a timely manner and consistently ensured I knew the status. I highly recommend NAPA in Big Oak because of Scott and the team's approach to quality and customer service. Thanks for saving my trip!
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May 2021 by Michel B.
Great service! Thank you for helping me out with a tire. Good customer service. Will come again when I'm around Groveland.
