-
March 2024 by Jason Eaton
They no longer carry Sonoma Brinery Whole Dill Pickles. I was told it's because of room. They are a true pickle because they are made from Brine. I'm not sure what my options are now where to find them. ?
-
March 2024 by Avery Lennon
Always crowded, rude staff, always long lines that block the aisles. I absolutely hate shopping here.
-
February 2024 by AWP VAN ASPEREN
Excellent service.
-
January 2024 by Steve S.
Chronic shortage of checkers at peak hours, e.g. the heading-home commute 4:45-7:00
-
January 2024 by Kevin Reardon
Stoped in for coffee wonderful experience have a Starbucks inside the store was maned by a terrific young lady who made our latte perfectly.
-
January 2024 by Scott Redmon
Always short handed. The Safeway way. The staff here work harder than they should have to, but we appreciate them being here.
-
December 2023 by Hallie Alameda
The store itself is okay. The online shopping and pickup is awful. First order was available on time, There were items missing and poor substitutions. I ordered Swansons chicken broth, I got a store brand of Fat Free broth. I ordered Campbells Cream of Potato Soup and got a store brand of disgusting, out of date Potato soup. I ordered Fat free half and half I got no half and half at all.The next day at 9 am I ordered a few more items and the order was to be ready at Noon. We got a notice that they were running behind. At 1 we were in town and hoping to pick up our 12:00 order. After two phone calls, first calling the pick up number then calling back the main store number at the instruction of the first employee, we were assured by the shopper, after 10 minutes on hold, that the order had been canceled as she had not started shopping it yet. A lie.We went in the store to get the items ourselves and also found the soup, bread, half and half and chicken broth I had ordered the day before that had been substituted or just not bought. Every item was right where it should be, next to the items that were erroneously bought the previous day. It then took 2 days to get the order canceled, leaving the pending charge on my credit card. Bad experience all the way around.
-
August 2023 by Kimmy Eddins
Nice clean aisles, the people in the deli section were friendly and recommended me to some ribs that were half price. I will say the cashiers may need to pick up the pace a bit when it comes to talking to the customers and trying to move through the line. The Starbucks inside was nice. I will say there are lots of bugs on the display pastries so just beware.
-
August 2023 by Addi Murray
I had to run in twice within a couple of minutes. The first time, I needed help with the sale price of an item-an older lady who worked there - quickly ran to find the price and fix the issue. I returned a few minutes later for two 20-lb bags of ice. An oblivious young man who worked there watched me struggle with the 40lbs of ice, didn't greet me, smile, offer help, or anything.
-
June 2023 by Jerry Aguirre
Pleasant helpful staff. Handicap scooters that work!
-
May 2023 by Ngan Nguyen
On the way to visit Amstrong Redwood park, we stopped by this Safeway to get some food and use the restroom.Food: my mother-in-law got some sushi. It was okay. Not bad but not amazing so something you'd expect from Safeway. Produce looked decent to me.Service: we didn't interact with anyone and we used self-checkout so I can't comment much about customer serviceAmbiance: this Safeway has lots of parking. Inside seems a little small and old. Not the worst but in general, just okay.Restroom: restrooms from a grocery store is usually not super clean and this one isn't an exception. They have 2 restrooms for both men & women, way in the back (if you're near the self-checkout, just go straight to the back and you'll see it). I'm not sure how clean they were but the look of the restrooms themselves and the surrounding made me feel they were dirty. Safeway could improve this for their employees too.
-
May 2023 by Neal MacKenzie
This cannot go overlooked, bought steak on Cinco de Mayo. Already seasoned as “chili lime”. After cooking it was absolutely in inedible, so much salt and seasoning it was like biting into a block of salt, there has to be some kind of quality control because that was disgusting. The public needs to know somebody has to be accountable. A real market would know what they are doing.
-
March 2023 by R S.
The Guerneville Safeway didn't have any of the 7 free things on my rewards list and they expire tomorrow. The checker said I could only get a rain check for the items by calling an 800 number. I went home and spent 25 minutes on the phone getting nowhere then only to be dropped back to the main menu to start all over again. When I called back after 15 minutes of the person "checking" my account they could not find any the the things I spoke of even as I was looking directly at them on my app. I was finally told it was at the discretion of the store whether or not any rain checks would be issued. So coupons and rewards mean nothing. Double **** that piece of **** that is Safeway. They have gone downhill since Albertsons bought them out and things will only get worse now that Albertsons is being bought by Kroger. One corporation is about to control around 65% of the retail food market. Monopoly anyone?
-
March 2023 by Wayne R.
This store is so much worse since Albertsons bought it. Most of the employees are great and helpful, but the store is massive ly, over priced, prices for pro ducts are mislabeled and mis placed, quality of produce crappy. There is nothing good to say about this store, I only go there whwn desperate, and don't want to drive. Again I want to repeat tgus is not a review of the employees just the disgusting corporations running it.
-
March 2023 by Pamela Brown
While visiting San Francisco--I always head to this particular Safeway located just outside the Castro District. Safeway IS MY SHOPPING PLEASURE!I never quite know what I am in need of before entering the front doors, but I always come out with many bags in my shopping cart! This is a very busy store, as are most stores in this area--and yet, they win me over every single time with their great Guest Service and awesome array of items to purchase.I love my Safeway...again, located just outside the Castro in San Francisco!