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October 2023 by tito l.
great helpful friendly customer service. everyone was attentive to all the customers. not just to me. heather was patient and went the extra mile to help me with my problem.
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June 2023 by Sonia A.
1 star for their drive-thru that is very close to one of my houses. However, I really disliked my recent experience with their teller to withdraw money. I didn't get her name but it was a Hispanic lady on the heavier side that looked like in her 30s, dark hair. She talked to me as if I was trying to use a card that wasn't mine. Started off the interaction with an attitude of not wanting to help me. Then asking if I had ever used my card before. Like what? Telling me if the ATM didn't accept the card then she can't either. I didn't even use their ATM that day. Another wtf? She passes over the money (no envelope) and receipt without saying a word and turns away. Made me feel uncomfortable. Felt like she didn't want to help me and/or was judging me. Maybe if I came in dressed nicely I would've been treated differently. I'm not returning to this branch again
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April 2021 by Yeeying P.
I personally haven't walked into a Bank of America branch in the past 5 years since I do everything online or the ATM. Today I made an appointment to open an account for my daughter. Walked in and the person up front kept talking to another employee in Chinese. I give them a good 2 minutes before I interrupted and said I have an appointment at 1pm. He rudely told me to hold on a second and went back to his conversation. Guess customer service doesn't really matter now days. The first banker I got was not knowledgeable. Luckily she had to take her lunch and I got another person to help me open the account. Amber was great, she was quick and got us out of there in less than 30 minutes. If it wasn't for her, this would definitely be a 1 star experience.
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April 2021 by Andrew N.
I have been a customer of B of A since 2006 and now they put 5-10 day holds on our own paychecks. They said due to high number of fraud during covid. Ridiculous they should base it off the long standing relationships they have with thier customers. Very frustrating.
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November 2019 by 肖震
(Translated by Google) Great service! (Original) 很棒的服务！
