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January 2024 by Andrew W.
This branch is absolutely horrible. I am not sure if staff knows what customer service mean??!! We were there twice and each time they gave us wrong information!! The second time we had an appointment but we were greeted by the staff named XIAN, (he seems friendly) he told us we don't need to see a banker, the form we needed (1035 rollover form) can be obtained through desktop PC by signing in to our account, WRONG!! Nothing there? We went back today and they still don't have the answer. Basically, you can deposit your money there but to get it out, you will have to prey it out of their hands!!! That Xian should not represent the bank of the is gonna make up stories as he goes... The staff is definitely lacked of training. If you want a front desk to be the face of your institution, you should invest on full training so your institution doesn't look like a flynight business on the street corner.
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December 2023 by Gregory Tada
This has to be the slowest customer service I've ever received. It's comically slow.
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November 2023 by Tofu Grandm A.
One of the worst banks I have ever been to! They are not accommodating unless you look like them. They huddle around the front and speak to each other, and will ignore you and act like you are bothering them. The bank is closed right now, and I hope when it reopens, they do a major shakedown and add a new, diverse team of workers because this bank is not it. It's 2023, not 1923.
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August 2023 by Ray Wang
Long waiting time even with an appointment. And a Chinese manager behaves bad, when I was waiting, another client needs his assistant on translation, the Chinese manager had no patience at all.
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June 2023 by Monica C.
It's newly built, the front desk people are friendly. The seating is comfy, it's a good place to go.
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May 2023 by Mirage K.
Horrible service. Been banking here 30 years and suddenly they will not deposit a CA state check. Manager, Samuel, was unprofessional and walked away as I was speaking to him when asking for further clarification.
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April 2023 by Hannah G.
If you guys wanna waist time just come here. they are sooo fu*king slow.the Asian woman whom has put hair down and wear gold Cartier bracelet Really bad service.
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March 2023 by Nahum Hernandez
Made an appointment today at 9:30am with a Financial Ad. The people here don’t take serious your time here more than 1 hour waiting….
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December 2022 by Martin P.
Not worth having your money there it's a rip off they charge for a lot off extra stuff there better banks
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October 2022 by Doris Sun
The guy at reception area this afternoon was fantastic. He was knowledge and prompt. Very pleasant visit because of his professional services.
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September 2022 by Ray M.
I arrived 20 minutes prior to bank opening and as a result, I was first. This back is ALWAYS crowded and I don't like to wait in long lines so being first made my day. Employees were very nice, friendly and professional. I handled my business and was in and out within two minutes. Thank you bank employees
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August 2022 by Cici Chen
Every time I have to wait more than 1 hr or 2 for get an help, if you want to make appointment wait for next day! Today I Check in 35 minutes still waiting for service, still one person front of me,2 people after me, bank full of people, bank associates managers are in the office without customer, but they don’t seems like to work or help, not enough employees for help? What are they doing here? what’s wrong?
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August 2022 by ping ho
Terrible wait time, try to do transfer. However more than 30mins. Waiting still been tell that I am next, then wait forever. Now is 40mins pass. Still waiting . And you can see that was more than 10 employees working in this branch. They just walk around, keep saying someone will be with soon
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August 2022 by O. H.
Only 1 teller to assist customers!! Over 10 customers waiting...BofA needs to do better!! Roughly 30m+ waiting! Wowww!
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July 2022 by Skye S D.
not sure wut happened but we tried gettin cash outta ATM & none of 3 machines worked :/ that is really frustrating as we wanted 2 get cash 2 buy lotto tix, as jackpot became over $1B
