-
February 2024 by Lilo L (LV Mixology)
Very clean. And friendly staff.
-
February 2024 by Armando Reyes
Good location, friendly staff, and clean place.Rooms: Decent size room with 2 queen beds and good size desk for business travel. Large TV screen with hi res picture. The single elevator is far away from the lobby so make sure to get a room on the first floor if you have lots of luggages since concierge service isn’t offered.Nearby activities: Parks nearby and stores.Safety: Feel safe, parking lot has wide open spaces.Walkability: Walking distance within 5 to 10 minutes to restaurants which are mostly Asian and some fast food franchise chains.Food & drinks: The bistro closes at 10 PM but we were able to order two hamburgers with salad on the side 15 minutes before closing. The fryer was inoperative so we could not order anything fried like chicken wings. Few selection of liquors, such as beer, wine, and hard drinks. Tried to order an old fashioned cocktail but the staff offered beer or whiskey on the rock instead since it was almost closing time. The burger and salad were okay.Noteworthy details: The hotel has a bar and a bistro within the reasonable size with comfortable seats lobby across the front desk.
-
January 2024 by Michelle Bowman
Great service, nice staff, and very clean.
-
January 2024 by Cassandra
Rude, rude, rude staff. Don't waste your money here. I have been a Marriott member for 20 years, and this hotel has the worst service I've ever encountered.
-
December 2023 by Ben Ter
Love it here. Basic Courtyard but I actually has a courtyard and it is lovely. Beautiful view, great pool, and great location.
-
December 2023 by Naya Heatwave (NayaHeatwave)
Excellent hotel and staff. Tony at the front desk was amazing.Rooms: Clean.
-
November 2023 by Mei-Hui Li
1. The interior decoration and carpets of the room are new and clean, making people feel comfortable and safe. There are no toothbrushes/toothpaste/shower caps/shaving razors/combs, but towels/shampoo/shower gel/soap are provided. The towels are new. And clean.2. The service staff is very friendly. Our flight arrived at around 7 o'clock, and a room happened to be available when we checked in. We, who were tired, could check in first at around 10 o'clock in the morning. Thank you very much.3. There is a swimming pool and a gym. There is a stove next to the swimming pool at night, which is very warm.4. There is a comfortable seating area in the lobby on the first floor of the hotel. The Café on the first floor provides Western breakfast (not self-service, don’t bring it yourself). The coffee is from Starbucks. Regardless of whether the room price includes breakfast, you need to order and settle the bill. You can also sign Room number. If breakfast is included in the room rate, please remember to ask the service staff about the upper limit of the breakfast amount.5. There are Asian supermarkets and restaurants within walking distance nearby, which is very convenient.6. There is a small refrigerator and coffee machine in the room, but there is no safe. There is no doorbell at the door of the room. There is a gap under the door, resulting in less than ideal sound insulation. Sounds from the corridor (such as knocking on the door from the opposite side or voices in the corridor) are heard in the room. It was very clear and could hear sounds from the next room.7. If the bathroom is not used for a period of time, the light will automatically turn off, which is very environmentally friendly and energy-saving.
-
November 2023 by joe jimenez
Great location, large rooms, and very comfy bed. Close to mall, movie theater, and restaurants. Safe area and breakfast was delicious.
-
October 2023 by Alex O
Overall it is a decent hotel, wish there were more benefits to elite members or at least something to appreciate guests more, the benefit i received for being titanium was $10 off a breakfast, that i think is like an insult, but it was a convenient hotel for me at the moment.
-
October 2023 by The Googler
Overall rooms I would say met slightly under perfection for cleanliness.They are a tad small and feel cramped but almost every room comes with a pull out.The service of staff was , ok I felt at times the gentleman at the front was never happy to see anyone.Location is very central and overall everything is within walking distance.Nearby activities: Food and lots of markets nearby. Plaza is just a 1 minute walk
-
August 2023 by David Huynh
The Hacienda Heights area is a safe area, with predominately Asian stores and restaurants around! The room itself was standard and modernized, and with great A/C. The staff, however, are nothing short from wonderful! They had a great attitude, gave me attentive details about my room and where to park, and was quick on checking me in/out!After staying 4 days here, I’ve left one of my belongings here, and they've promptly called no later than a few hours to let me know and I came to pick it up. By the time I’ve came back from vacation, I've unfortunately realized that I also left an airpod ear piece in my room. I emailed the staff letting them know what happened and where they might find it, and they did indeed found it and offered to ship it! If you ever lose something, I recommend getting it shipped in a box for sure, and ask for tracking. As I believe regular mailing only works for letters and not items! (Who would’ve thought!) They provided me a Docusign-esque link, to confirm information and payment, and my lost item was on its way! On arrival, my item was carefully wrapped in multiple layers of bubble wrapped and in tact!Overall, my stay was great, but the helpful staff really made my trip wonderful!Thanks again Suzanna!
-
August 2023 by David H.
The Hacienda Heights area is a safe area, with predominately Asian stores and restaurants around! The room itself was standard and modernized, and with great A/C. The staff, however, are nothing short from wonderful! They had a great attitude, gave me attentive details about my room and where to park, and was quick on checking me in/out!After staying 4 days here, I've left one of my belongings here, and they've promptly called no later than a few hours to let me know and I came to pick it up. By the time I've came back from vacation, I've unfortunately realized that I also left an airpod ear piece in my room. I emailed the staff letting them know what happened and where they might find it, and they did indeed found it and offered to ship it! If you ever lose something, I recommend getting it shipped in a box for sure, and ask for tracking. As I believe regular mailing only works for letters and not items! (Who would've thought!) They provided me a Docusign-esque link, to confirm information and payment, and my lost item was on its way! On arrival, my item was carefully wrapped in multiple layers of bubble wrapped and in tact!Overall, my stay was great, but the helpful staff really made my trip wonderful!Thanks again Suzanna!
-
August 2023 by Paul Te
I usually stay here when I’m in town for business or pleasure visiting family. I booked 2 nights this week and had to check out a day early because of an emergency to travel and book another hotel at another Marriotts. They still charged me the extra night even though I checked out. I tried calling to have them wave my extra night but they still Charged me for a service I never received. I’ve stayed here hundreds of times and you would think they would take off the charge but they didn’t. I guess they care more about money than their loyal customers so I guess they lost my business and I will send an email to my work Corporate office co-workers about my experience. More than likely , I will never get any response from the management here. When I called the front desk kept telling me the Manager will call me back but never did. However, the front desk called back an hour later and just told me my manager is in a meeting but she told me I still have to charge you the extra day. That’s too bad.
-
August 2023 by JC Yeh
First of all, the staff is pleasant and professional, the environment is clean, inviting and very inducing for quiet business meeting. The coffee shop is run by good staff and service was fast. The rooms are clean, bathroom is very well kept and no dirty spots and beds are well made and. The sounds barrier is decent but not complete sound-proof, however, I have never experienced any loud guests while I stayed there.Rooms: he rooms are clean, bathroom is very well kept and no dirty spots and beds are well made and. The sounds barrier is decent but not complete sound-proof, however, I have never experienced any loud guests while I stayed there.
-
July 2023 by Marcia B.
I literally was treated as if I was not a human. I just arrived after a long day of travel and the attendant that assisted me upon check-in was rude and condescending. I am on travel for work and the credit card for work list cuts my name off and is not how it appears on my ID however I showed my social, along with other cards that list just my First initial and both my long last names and he still refuses the use of my work card. I'm a member with an extensive stay history and couldn't digest what was happening in the moment I ended up checking in using my debit card. Will definitely be in contact with corporate after a nights sleep elsewhere if I can find it after work in the morning as last minute booking is the worst in California! Eddie S is not the representation Marriot has provided in the past and surely would have not represented Starwood. If he is what Marriott has resorted to as representing the brand...this is my last stay!!!
