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July 2023 by Hk H.
My experience with this office was beyond horrible.First visit, had to wait in the lobby for about 30 min before called in to the exam room, they had me wait another 45 min in the room. I was so frustrated I walked out of the exam room and one of the nurse saw me and stopped me. Went back to the room and PA came in rushed me to answer few questions about my visit.The talk with the PA took less than 10 min.Second visit was to review the annual blood test, waited over 30 minutes again in the exam room. At that point, I just wanted to leave so I just walked out. The staff at the front desk were not friendly at all about this situation, Asked me to go back to the exam room. Dr Steven song came in with blood test print out, quickly glanced the results in front of me. Says everything looks good even when some results indicated High level.He also recommended me to take shingle vaccine. I agreed to take the vaccine. Soon after, the nurse comes in with needles, finished the injection so I asked if my arm will be sore after, he says "not so much with this hepatitis shot" so I said what? Hepatitis? I thought I'm getting shingle vaccine? and he quickly says yeah that's right. This made me so angry.Not even sure what they gave me. Can't trust this office. To add to this horrible experience, this office is so cheap, they don't use patient charts, instead they were using recycled paper, took notes. no bandage after injection. I would not come back to this office, unorganized rude staff.
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February 2023 by Nik D.
Bad office. When terresa was there it was another story. All the staff since she had been gone is terrible. The dr is ok. Nothing bad about dr song. But his staff either don't care or money hungry leeches. My mother has been dead for over four years and they keep calling me. I told them each time that she passed away. Every time they call it brings me back memories of my moms death. I literally had to result in speaking rough to them to stop calling me. I hope this time they listen.
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December 2022 by K. L.
If I can I will give zero star. They sent over my mom's prescription to the pharmacy with only 2 weeks supply where she has to take it chronically for life. When asked the staff to fix it, she just kept repeatedly saying she will call the pharmacy later and talk to them. I asked to clarify what she's going to tell them. Is she going to tell them that she will fix the mistake and do I need to follow up tomorrow to see if it's fixed. Instead of reassuring me that the problem will be solved. She annoyingly kept saying the same sentence again and again "I will call the pharmacy and talk to them." But she wouldn't say that this talking to the pharmacy will involve solving the problem. Then she said" you can call tomorrow to follow up." Thank you very much for this type of customer service.
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October 2022 by Soobin L.
I overall had good experience. I visited for yearly checkup and staffs were nice and answered my questions.Waiting time was around 45min after my appointment time based on my 2 visits.Dr. song answered my question and lab results throughly and it was overall nice experience.I think they did miss my vision referral so I asked again and will check through office If I do not get any response back within a week or two. They had message reminder on second visit and I wish they had appointment system other than call.
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August 2022 by David E.
Well I'm seriously shocked to see such a low rating because my experience with dr . Song is nothing short of exemplary. I took my mom to Whittier hospital due to having an altered mental state and the fear was she was having a mini stroke and the real concern Dr. Song showed for my mom was clearly evident and he ran every test possible and he helped out in every way he could. He went above and beyond what most drs and hospitals do and it was so refreshing that after leaving the hospital we switched her primary care Dr to Dr song. We went and saw him at his office which is a very nice office , we were very late and actually came on a different date than was originally set due to my mistake but he took the time to see us anyways and he really took his time and you could just tell he is a Dr for all the right reasons and I could not be happier with the level of care and service she has received this far. I would highly recommend him to anyone!
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March 2022 by Al S.
Don't come to this doctor. His staff and office's work are totally messed. Send my wife to the wrong lab because they put the wrong medical group. Lost a referral, my wife requested when she saw the doctor. When I called, they just said it's not there, and I have to come and see the doctor again. I've never been to another doctor who hired so incompetent staff.
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February 2022 by tammy l.
if you're looking for a new primary care doc....KEEP LOOKING! this place is the worst! the staff is all over the place, my referrals were never correct, my prescriptions took 3 months to get called in to the pharmacy, and the list goes on. i went in for my annual physical (which is covered by insurance) and didnt even get to see the doc, was seen my an assistant who ordered blood work for me and sent me on my way WITHOUT the actual annual physical and asked me to come back when the blood work was ready. when i went back they now asked me to pay a copay given that im coming for a regular check-up... WTF? basically tried to squeeze an extra few $$ out of me and essentially bill insurance for 2 visits (an annual physical and a separate doc visit) and CASH ONLY. oh and to top it off, they make you wait and wait and wait. ok, i let that go because i found out that i had some real heath issues and i needed a doctor so i put up with this office since i needed a primary care doctor to put in referrals to specialists. the staff would take forever to place in the referrals and to top it off place in referrals to the wrong place and would have to re-do the referrals.... they were a hot mess to say the least. so if you are looking for your next caring family doctor... this place is NOT it, i urge you to keep looking.
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October 2020 by Irene C.
No doubt Dr Song is very nice and knowledgable! However the waiting is no kidding! This is ridiculous! My appointment is 11AM and I arrived at 11AM. After I made my co-pay, I was standing at the waiting room for an hour but no one called my name. When I saw everyone else came after me were being called, I talked to the receptionist, she said I should have been called? But I was waiting and standing there the whole time. I didn't even move for one minute. Guess what, they could not find my paper so the nurse never call me. Then, I waited for another hour and still not seeing the doctor before everyone came after me. Seriously? 2 hours and 10 minutes?
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October 2019 by Diana C.
Dr Song is a very good doctor with good bedside manners and he is very knowledgeable about internal medicine. His staff is nice and the wait time isn't that long to see him. He is a good general doctor.