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March 2024 by Armando Valenzuela
very cooperative mamanger
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September 2023 by shemar daniels
They said i had a Abuse account when all i faithfully did was add money too pay my spectrum bill every month because at the time spectrum wouldn't accept cash app..!
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April 2023 by Apple K.
They used to be Onewest. Seems all the old employees left. Service is very slow but they are friendly.
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March 2023 by Craig H.
When my Father passed away I had to learn a lot about how to deal with trusts and my Father's finances. Mr. Carsi at the Hacienda Heights branch was truly helpful. He helped with changing the accounts and move the money so I could continue forward as the executor of the estate. This is obviously a good financial institution with great people. Helpful, knowledgeable people like Mr. Carsi are rare and I am thankful for his help.
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December 2020 by Violet N.
Definately 5 Stars: As a cancer patient I really appreciate when a business goes the extra mile to help me remain as healthy as possible. With that said, Aideen (hope it is correctly spelled) met me outside so that I would not have to exit my vehicle and provided my banking service. It was great and I felt completely safe. The only negative was when I called ahead of time the teller asked for my full name and social security number.
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May 2020 by Daisy
Due to Covid 19, the hours have changed but have not been posted correctly.
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April 2020 by Skye S D.
we were old customers of INDYMAC BANK so after OWB took over this location, my family decided 2 stick w them they are courteous & professional, greet each 1 of us by name even tho i only visit once in a blue moon + they have alwayz responded timely if we had inquiries im in south hills but only go 2 this hacienda branch cuz i trust they will take care of us special shout-out 2 branch manager ryan & also andrea who assists us da most keep up da excellent work
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October 2019 by Jay W.
Visit the branch to open checking account. Jacqueline assisted me, she explain the product really well and easy to understand, she is warm, sweet and will treat you the way you should be treated. She also have a lovely smile, every time I called her, she is alway there to solve my problem. I would definitely recommend my friend to One West Bank because of Jacqueline also they have great products that you shouldn't miss out on. Go check them out now!
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June 2018 by Abraham K.
Came back here for the first time in a long time and their customer service is excellent. I was the only customer waiting in line on a Saturday, and the branch manager Ryan Wiese came out to help me with a very ordinary transaction. I don't use this bank regularly, so I can't speak to all their rates and policies, but I had an overwhelmingly positive and welcoming experience this time and wouldn't hesitate to come back and talk to the more if I were looking for a loan or something else. I don't know, people treating you nicely and respectfully is always a plus and I couldn't ask for more from this one experience I've had with them. Keep on doing what you guys are doing. EDIT: also A Thousand Miles is playing over the speakers - too awesome...
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May 2018 by Scott I.
I was in a jam a couple of weeks ago and was provided outstanding service by the members of this branch. I has written a check to buy a car on Sunday, my deposits were made on Friday and Saturday but were not funded on Monday. Worried that I would bounce the check I wrote to the dealer I when in to the branch and was helped by Ryan and Jackline. They both went the extra mile to help. Was told that they would see if they could expedite funding and I would get a call to let me know the status. Got a call later Monday that still had not funded but they would follow up with me on Tuesday. Sure enought late Tuesday morning Ryan called to let me know that they had the funds and the transaction would go through with no problems. Great service. I will be a member for life.
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November 2014 by Steve Chiang
The only reason why I come to this branch location is because of the convenience. If you're driving on the 60 freeway headed east or west you can simply exit Hacienda. The ATM is a drive-thru style so no need to park and walk. If you do your banking at this company you know how hard it is to find locations.
