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December 2023 by linda l.
I am sad to write this because all the Pharmacy staff is so hard working. They look like nice people. They are way understaffed. There is always a line. The phone rings so often that they can't answer it. They are rushing so much, they don't even have time to think. They are never idle. Technical wording problems on a prescription should not prevent people from getting life-saving drugs. I came with a RX for my husband for a potentially life-threatening blood clot. The RX was for 15 mg of Xeralto 2x a day transitioning to 20 mg 1x a day. I was told "WE DON'T HAVE THAT. THE ONLY CVS THAT HAS THAT is in PALO ALTO. You'll have to drive there." It turned out that this local CVS store really did have the exact drug on their shelves!!! They just did not have the "Starter Kit" with nice mistake-proof push-out tablets in a cardboard kit the doctor wrote on the order. Honestly, CVS turned us away when we urgently needed blood-clot medication. Only because I was insistent and determined, did they concede to call his doctor and ask her to "reword the RX" so the life-saving drug could be given in a timely basis. So after standing there for 1 hour, he got the exact same drug that the Doctor ordered... just not in a "Kit." It is horrifying to think that people could be turned away for this type of technical wording problem. If it had been after 5 pm or on a holiday, they would have never been able to contact the doctor. --The part that hurts, is they didn't care if my husband had to have his leg amputated due to a clot, or if he died from a pulmonary embolism if the clot moved to the lungs. They are SO OVERWORKED and SO UNDERSTAFFED, they just don't have time to think or care. They just follow the law and the rules. And they do that at least. Technical wording problems should not prevent people from getting life-saving drugs. CVS needs to properly staff their pharmacies so that the staff is not dead-tired and so they have time to think.
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November 2023 by Amethyst A.
I would be happy if they took the free vaccine sign off their window because they don't accept Medicare and then slam a 190.00 charge on you with no options so we aren't getting a covid booster to say the least. What is worse is the line you wait and wait they don't have enough staff and it shows the pharmacist is beyond rude. He needs a vacation or something his attitude reeks.
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August 2023 by Rene C.
Apparently we can no longer avoid the nightmarish self-checkout. Ever since they put them in Phil, the manager, has been aggressively pushing them and arguing with people, asking them to explain why they don't want to use the self-checkout. Hint: I'm not an employee. Trying to embarrass me into saving money on labor doesn't really work. The last time this happened I just said "never mind", left my purchases on the counter, and drove over to Rite Aid. A couple of days ago a friend and I went in to pick up a prescription and some things for a barbecue. There was only one person at the front, and he was checking people out using the self-checkout. My friend would hand him items, he would check them out, then place them in a different area where they kept falling on the floor. My friend was scrambling to grab the floored items and put them in bags as the floor pile kept getting bigger. And our hands were already full with things we were trying to buy. We should have just walked. I have to get my prescriptions out of there and go literally anywhere else.
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August 2023 by Megan R.
DONT ORDER PHOTOS HERE I placed a large order of photos through CVS online, I've been looking for somewhere new to order photos since Costco has closed and I live around the corner from here so I figured it would be convenient. I went in after the timeslot that they allotted me that they would be ready only to find that my order was halfway printed and came out very pixelated and poor quality. The person at the counter had the audacity to tell me it was my camera (I have an iPhone 14 and was using portrait mode, so there's no way this can be true.) And then put his fingers all over the photos when he was checking them and try to hand them off to me. I told him I would try to come back and speak to a manager another day cause a manager was not on at that time. I came back not once not twice but three times after this and each time I order still was not completed. At the end of the day I'm asking for a refund, but they told me that I have to call the phone number during business hours that I work in order to beg for a refund. Long story short take your business elsewhere, customer service, and quality of photos, turned out poor.
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July 2023 by Amy M.
It was a super, super busy day. The pharmacist and techs were doing high intensity aerobics to try to fill orders and back orders. Our Rx was due at 5:30pm, but we have a 5 year old who just had surgery that morning and needed the pain medication asap! So they rushed it. There were a lot of people waiting for their prescriptions. The pharmacy team needed to go to lunch but it was like a mob ready to lynch. I really hope they all got a break because they really needed it. It was packed with customers. Not everyone is patient. Understandably. Needing an important prescription is stressful. The pharmacy team should know they are doing a great job. Carol does a great job being cheerful and encouraging despite the ever growing line waiting to be served.
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July 2023 by Stormy H.
I was having a dental emergency ON VACATION. Worst timing and I was desperate for help. Their minute clinic was so fast and easy to use to get antibiotics for an infection. If that wasn't a relief enough the pharmacy here was so kind and prompt. The pharmacist (unsure of his name) was very diligent and clearly cared about his customers. Thank you guys for helping me today you have no idea how much your kindness impacted my day.
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June 2023 by Jose s.
People are really rube with elderly folks. No patients just rude over all that's all I got
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April 2023 by Brian T.
The Pharmacy is a joke. 25 minute wait. Hire some staff you fools. I'm switching to Rite Aid.
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April 2023 by Laura G.
I have never been able to get the pharmacy on the phone. They are either 'on break I think' for 2+ hours, or they simply pick up the line & immediately hang up without a word. Can't tell if they are too dumb to figure out the phone, or if they just don't feel like talking to customers.
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April 2023 by Debbie A.
The pharmacy manager (John Chau) is extremely rude. He spoke with me in a loud tone of voice from his workstation while continuing to type rather than coming to the counter to speak more privately. It was like my presence as a customer was bothering him! I was desperate for help to care for my elderly mother and wanted to give him our insurance company's phone number, but he replied that CVS has not made phone calls since the 90s. He displayed a total lack of customer service by dismissing me to either pay a huge sum of money despite existence of insurance or leave without the needed prescription. I guess it is the policy of CVS for customers to pay up and go through the hassle of filing an appeal and hopefully receiving a reimbursement weeks or months later. I find it to be unacceptable.
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April 2023 by Chris R.
Reading these review, shows how spoiled people can be! True, there is a long line the few times I've there for the pharmacy, but until you been to Walgreens, it's way worse by 10 times! I used to live in alameda for 45 years and every time I go there, it takes 30 mins, before it's my turn, and I'm only 2nd person in line!!!! So even if there's a long at cvs, the line at least moves and even if I'm the 8th or 9th person, it never taken 30 min to wait, with only 2 people in line! So, I'm very grateful the people at the pharmacy for working very hard and efficiently! And as for the person l, who wrote, that she should be served faster, because she makes $140,000/yr, omg, you think you're better than everyone because how much you make!!! Good job, to all that works at this cvs location! Sorry, people are so spoiled here at half moon bay!
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January 2023 by Rebecca H.
Pharmacists are unable to respond to patients despite incomes of $140,000/year? The cashiers work harder and are more helpful. What is the point of Paxlovid if it is unattainable?
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January 2023 by E A.
Their recent change to how they deal with incoming calls with the pharmacy is disturbing, they want you to leave down details about your reason for calling and then you wait for a call back? It has been over a week and already fed up with this. My outlook on this company/local store is quickly growing sour. Also I know good people work at the pharmacy, but I do agree with some of the posts on here, there are a select few that need an attitude adjustment since every customer is different so don't be rude with someone who just started talking with you.
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December 2022 by Tracy W.
Cons: - long lines for pharmacy and front of store - incompetent pharmacist and pharmacy staff - pharmacy phones are broken and you have to wait for them to call you back - insurance billing is incorrect Pros: - good candy selection - cvs coupons I'm switching to a new pharmacy
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December 2022 by Maria C.
Bad pharmacy tech making their registers people employees go over medication and instructions instead of leaving what their are doing to attend the patient like they have every right to have a consultation with patient in privacy instead of talking out loud when there's a line people hearing patients questions regarding her prescription. Poor customer service not only do they refuse service patients going in for necessary medicine. Lying to customers that they don't have certain medical devices that prescribed to customers instead actually looking in their system to transfer prescription to a location that actually has in stock while i looked in their online showing in stock in other cvs and calling to confirm it and they have them in stock. This just shows how poor the pharmacist are there and can see they don't want to help people and don't want to be bothered to do their job.