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August 2023 by gina m.
I saw a vehicle on their website and spoke to one of their sales persons. Her name was Kelly asked if it had all the features I was looking for call back a few times to confirm thanks told them I would be in in an hour with a hold of vehicle do they need to pause or something and they said no weed Holdenville vehicle for you. I drove an hour and 15 minutes to get there 10 minutes before I got to the dealership I got a phone call back from kelly saying that someone was buying the buying the truck that I was interested. I could not believe that I had driven that far and they didn't have the common courtesy to say hey we have somebody is coming in if they don't want the deal then will give it to you I'm very disappointed in this dealership, so unprofessional even the manager said while we have people saying they're coming in and then they don't show up well I made a few phone calls, and I even had spoken to the manager telling him to tell kelly that I would be in there again .
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November 2022 by Matt L.
This is not a reputable dealership. They have shafted me both in the service department and in the new car sales department. The sad part is that I specifically went to them because I wanted to support local coastal businesses, but James Ford is not looking out for the best interests of the customer at all, instead they see us as marks to be taken advantage of. I took my car in for service and they charged me for 8 hours of road testing but the odometer was the same as when I took it in. I ordered the new Bronco from them in July 2020 and the sales manager was extremely unprofessional. He didn't know much about the program or feel like it was his job to learn. So much whining about why this was a hassle for him. After over a year of waiting, they tried to lock me into buying from them by converting my reservation to an order without ever telling me the final price of the vehicle or telling me what they were doing. Not until Ford Corporate sent me an automated email did I know what was going on. After many phone calls tracking down this sales guy, he said they would tell me the price after it comes in and explained that he has to charge a markup over MSRP (on an ordered vehicle!) because his sales team needs to be supported. I cancelled completely with them (which is probably what they wanted so they can steal the reservation and jack up the price even more when it comes in) and have ordered elsewhere. I should have taken the hint with the service department but now I'm still waiting for my Bronco after 2 1/2 years because of their super shady, greedy sales practices. Just terrible. Shame on them.
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October 2022 by Natalie A.
This business is hostile to members of the LGBTQ community. They also sold me an "automatic transmission fluid flush" but the car has dry-pack dual clutch transmission and doesn't use transmission fluid. When I mentioned this to the service manager, he replied, "you already signed the work order, that's California state law." Notice their hard working techs, wearing headlamps in the poorly lit service bays. One told me the dealership makes them even purchase their own batteries! Ford dealers are bottom of the heap to begin with -- this one is lowest of the low for both sales and service. They're only maybe still acceptable for fleet and agricultural operators. I purchased two cars from them before I came to my senses. Visit this place at your peril. The word 'customer' is a four letter word at James Ford.
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July 2022 by Esther G.
Peter is really nice and professional. If I ever want to buy a Ford, definitely he will be my dealer
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June 2022 by Nicole S.
Awful experience. Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the engine light came back on a day later. Took the car back, was told that a new issue had appeared and it would be $1000 more. Seemed as they had just repaired my car a day prior, but I had no choice but to proceed as I had already invested money on the other repairs. Second "repair" was made, got the car back, and AGAIN light came on immediately. Took the car back a THIRD time. They had my car for a week. Nobody called me with any information. I had to call them. I was told they went ahead and replaced more ignition coils (without my consent) and then discovered I had a coolant leak and needed a new head gasket. The cost of this would not be worth the value of the car, and had they caught this the first time around, I never would have put any money into the other repairs. Upon talking to other mechanics, they all said this should have been easily caught if it was brought in with an overheat issue originally. I said this was negligence on their part, and wanted a full refund, as they had failed to detect they main issue the first and second time. I never had the full information about the cars problems to make an informed decision on how to proceed. I was offered $1000, but turned this down out of principle. I spent the next two weeks being shuffled between Tony, the manager, and Robert, the owner, who were both very patronizing, unapologetic, and down-talking. Honestly, I feel like this is partially due to me being a woman with actual opinions and a voice expressing my dissatisfaction. I truly feel in this situation, if I had been a man, I would not have been taken advantage of to begin with and I also would have been spoken to and listened to with more respect. They refused to admit any mistake, and instead gaslit me and made it seem as if I was overreacting. They also told me my car was technically "fixed" because the engine light was off when they returned it the fourth time. However, once again, it came back on immediately. When I relayed this information, it was dismissed. In the end I received $2000 back, but only because I stood my ground and fought for it. I am still out $1600, and left with a car that is worse then when I first brought it to them. I am pretty sure they did further damage to it when they were doing the "repairs" as it will now not hold gas, is slow to accelerate, sounds clunky, still has a check engine light on and needs a new head gasket. I will not be able to sell the car for more then what I lost at James Ford due to the issues. In total, they had my car for almost a month between having to bring it back to them three times, and I lost $1600 and this has been a huge headache and taken up a lot of time and and energy from my life. Other reviews I have now read on here, echo similar experiences. Besides the loss of money I was very disappointed in the way I was treated when I raised an issue. I felt very disrespected and dismissed by the higher-up's in charge. These are people who will never admit wrong doing or own up to their mistakes. They will try and talk their way out of taking on any blame and will make you feel stupid in the process. Absolutely do not go here. They are untrustworthy, unkind, dishonest and apparently incompetent on the mechanical side of things. Worst experience with a mechanic ever, by far.
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February 2022 by Jasmine P.
I purchased a car from this dealership back in 2019. I decided to trade in the vehicle at a different dealership. I ended up finding out I am able to get a refund for the additional services that that I purchased. I have contacted them multiple time and have sent them documentation letting them know that I no longer have the vehicle and I keep getting the run around from MIKE at James ford and it been over two weeks since I first contacted them. The first week he kept giving me excuses and now this week no follow up, this is ridiculous ! they sure are sweet and helpful when they want to sell you a car but when it come to them returning money to you its a problem. Now am going to have to drive an hour and 30 mins just to go situate this in person!
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December 2021 by Sean Y.
Unscrupulous. Ordered a Mach E after a test drive in June 2021 and walked in to check on it in Dec 2021 after Ford notified it had been shipped. Found out it had been sold to another customer the past weekend who was willing to pay $7500 mark up. Was not even called when it arrived! Salesperson claimed that we cancelled because my wife bought a Tesla instead. I do not yet have a wife, and we did not buy a Tesla.
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October 2021 by Cyn J.
Brought my 2016 mustang in for a free oil change. The word puddle was used to describe the extent of a leak in my car in the estimate notes. Charged 250 for a pressure test. Estimate from this dealer's repair shop for 1700 was given for many new hoses and labor. I got a second opinion and was told absolutely nothing was leaking. They didn't even reset the check engine light after changing my oil.
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October 2021 by Jay M.
Day 1 I bought my 2020 Explorer the car broke down, due to a chip malfunction. (Sold me a lemon) tried to get out of lease, wasn't possible. They said was going to take 3 months to get this chip, I got upset and they took one from another explorer and cut a big patch in my carpet and left it like that. First oil change, I call make arraignments with Sarah she tells me the only time they accept service is at 8am so I had to have my wife drop off the car, explained all the issues I had with the car and they said they'd give her a ride home. When she goes to drop of the car, they had no reservation they had no clue on what services were needed. Had to call again and explain. They don't put anything in the computer and did not have a ride for her home. Had to wait hours for Uber. Nightmare! Second service appointment today this morning. I arrive not one person in the entire place wearing a mask. I stand there Tony, Sarah and another guy who works there are talking and completely ignoring me standing there, I say hello I here to drop off my car. They Tony takes my information and tells me the vehicle will be ready after lunch around 12:30pm, as I leave Sarah tells me the vehicle will be ready at 4:30-5pm. I say hahaha Tony said 12:30pm, she said oh well he'll call you then if that's possible. As I'm waking a way I mumble to myself what the F-ck is wrong with this place. 5 mins later Tony calls me screaming at me and tells me to pick up my f-cking car. So I did and then find out through the sales man I can take it to Serremonte Ford. Wow wish I knew that! Made an appointment in the afternoon (Not 8am) and got a text confirmation. Will never buy a Ford again after this experience! Going back to Toyota, we're there take care of there customers, they have a waiting area with a cafe and offer free refreshments while you wait and when the lease is over the Toyota is worth more then you still own, can't say that about Ford. The old proverb stands (Fix Or Repair Daily F.O.R.D) I can't believe with such lack of service and zero computer skills this place is still in business.
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October 2021 by Teresa D.
Buyer Beware!! Don't buy a car here. Service department is HORRIBLE! Woman that books the appointments Sarah Delarosa is extremely rude and condescending. She needs to be fired.. We have had problems with Ford the moment we bought the car. The car shut down the minute we drove it off the lot. It's a bran new car!!! Ridiculous!!! They tell u they will give you a ride back to your house when your car is being serviced, that doesn't happen. They tell you to get a Uber. Stick to Toyota with great customer service! This place doesn't even deserve a star!
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September 2021 by Roger K.
I had an appointment with James Ford to check out an F150. Sales woman Kelly was very responsive and helpful and had the vehicle waiting for me when I showed up. Turns out the vehicle was not what I wanted but the sales staff was very understanding and helpful. They refunded my deposit within a day. All in all a very good experience.
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September 2021 by Tanya H.
Purchased a 2021 Ford Bronco Sport from Dan and am super happy with the purchase. Throughout the entire process Dan updated me with when he expected the car to arrive and was extremely straightforward with the numbers. He never tried to convince me of purchasing things I may not need and was extremely easy to do business with. Definitely recommend this location over other Ford dealerships in the Bay Area!
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September 2021 by M W.
Wally Aguilar at James ford is fantastic. Diagnosed the problem with my 2005 Mustang, ordered parts, fixed the problem! Great communication throughout the entire service experience. Definitely recommend James Ford service center. I will only use them to service my Mustang even though I have to drive across the bay from San Leandro. Thank you Wally.
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July 2021 by Mike B.
I can't possibly convey how unprofessional, unresponsive, unhelpful, and down right mean the salespeople at James Ford are. Back in March, I worked with "Peter" to order a new Mustang Mach-E. I found out two weeks later by email from Ford that he placed the order incorrectly - eventually I chased him down by phone and he allegedly "fixed" the problem. Everything looked good - we waited 5 months, patiently tracking our Mach-E online as it was built and shipped. We even had a VIN number assigned! Finally, last Saturday, Ford notified me that the car had been delivered. I tried all weekend to call James Ford to find out when I could pick it up. Got the cold shoulder - no one could tell me anything. Finally, today I get an email from "Dee" saying he sold my car to someone else last Thursday! There's nothing they can do, but hey, they offered to order me another one for Full Price! It will only take another 5 months to arrive... I'm sure they sold my car for a $4000 mark up to pocket some quick commission. You know the worst part? No one even apologized. The people at James Ford are shady and incompetent - DO NOT do business with them! And please, if you are driving my Blue Mach-E Premium, please consider returning it? If Ford doesn't fix this, they are losing a customer for life.
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February 2021 by Tom H.
In at 7:30 by appointment for Warranty and scheduled maintenance. Told them I was from over the hill Bayside and would wait. No Loaner offered. Came back at 11:00 a.m. and they had not even started on the warranty work. One warranty item had been outstanding for almost a year with a "part ordered" and no follow up by them. They did not have other simple parts or touch up paint. I will go elsewhere for service and never again buy a truck from them.
