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August 2021 by Lisa P.
Luna, the passport liaison, is awesome! She is super knowledgable and helpful!! Made a world of difference!
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August 2021 by Debbie P.
The Half Moon Bay post office is the best. Arnold and the staff are friendly as well as helpful. We love our postal carriers.
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March 2021 by Nancy H.
I have not written a review though I use this post office daily. All the personnel are efficient when sending out packages and offering advice as well as troubleshooting when some priority packages don't get delivered in other locations. I feel that the personnel in this post office, Half Moon Bay, Ca, really go the extra mile to be helpful. This review is long overdue, actually 10 years overdue. Thank you for the great service.
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December 2020 by Peggy B.
Gina went beyond my expectations recently. I believe she was helping out in the Half Moon Bay branch (normally works in another branch). I had questions about some packages I was tracking (the system didn't pick up when the packages left the Bay Area). I was concerned about it, and Gina sent an email and made a call. Fortunately, the packages were delivered without incident. I was very impressed by Gina's willingness to help.
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September 2020 by Louise S.
Three cheers for the wonderful woman who helped me find a package that had the wrong address on it. I called her from Sausalito & explained my problem, she took my information and said she would get back to me. Well she found it, called me back & it got delivered to my friend. Thank you for such great service! Long live the US post office!!!!
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August 2020 by Steve L.
I have used this PO for 20 ++years, since it was new from the old location in HMB. Most employees are excellent. One lady named Luna, is as good as it gets. Always friendly, cheerful and helpful. Consistently, every time I see her, for as long as I can remember, years. I want everyone to know about this special person. I think most everyone knows, but writing a review is just not popular.
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January 2019 by Kelton S.
Really bad post office. Consistently don't deliver mail say they will deliver it the next day and don't then I have to go to post office to collect package. This has happened 10-15 separate times. Customer service is super rude and can barely speak English. One of the worst usps I've had to use.
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November 2017 by M J.
What is the problem? Can't read English?!? This is a lift for a wheelchair. Commonsense says not to block it if you couldn't read all of the signs!! This is a fire hazard!! The person in the wheelchair can't get in or out! But they continue do it even after all my complaints!
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June 2017 by Jess M.
The hours suck. Its literally impossible to get in when you work before they open and your off by the time they close. Ya the staff may be decent. They never returned my phone call after having asked for a manager to call me back so I could get the post office in San frans number. They messed up my save the dates for my wedding. Its been almost a month and still no call back. I will literally drive out of town now just to use a different post office!
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May 2017 by Katherine G.
This is a solid post office! They've never run out of anything when I've been there 6 times in the past month. Friendly staff. Clean space. Has a separate lane in the street out front (Hamilton Avenue) for mail drop-off.
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April 2016 by Gabby V.
HMB post office and their staff are the worse! They are so bad, they put my mail in other neighbors mail..I dnt know what's going on! I have already called head quarters in San Francisco and they said they would resolve the issue and they have not! It's kinda disturbing but one of the mangers actually had the nerve to come to my address Nd knocked on my door and scared my father!!! I am so fed up! My mail has been lost so many times and I am not receiving mail!
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April 2016 by Diane P.
There is no excuse for the rudeness of the woman that said she was in charge of the Half Moon Bay, CA post office ( I believe her last name is Chen or Cheng). The other postal workers have been very professional and I was shocked to experience this encounter. I had been to the post office several times over the past month trying to figure out the location of a missing package. The package was mailed at this P.O. on March 11th (it is now 4/8) addressed to Honolulu Hawaii.. According to the tracking information the package keeps bouncing between Greensboro, N.C. and Honolulu. This person in charge told me I must have addressed it wrong?? Then why would it keep bouncing between a random city and Honolulu? Anyway I called yesterday to see what she had found out about the situation. SHE was so rude and as I tried to understand what she was saying she HUNG UP ON ME. She has my phone number so it was not an accident. Still another day and no phone call. No apologies were offered for this situation but addressed with an unprofessional and distasteful manner. How does someone like this keep her job.
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March 2016 by Captain C.
The Post Office on Stone Pine Road is great, people efficient and courteous, and the line moves quickly. However the local delivery people on my street (Laurel) to my home are less than courteous, as for years they have torn up my fence on the walkway, destroyed my plants because they do not want to walk around the fence, and now destroy my plants in front of my porch by throwing the packages on the porch over properly delivering them. I have left note after note and everyone denies responsibility. This has been going on for years since 2008.
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December 2015 by H E.
The worst. For some reason packages shipped to us often get sent to this post office...That would be OK but when we go pick them up there is, consistently, arguments and denial that they have the package. On more than one occasion they have checked in the back for our packages and are unable to find...but when we show them multiple emails proving the package is there it suddenly and magically appears! Total time wasters, example of a terribly run government-hybrid org with no concerns for customer service. Amazon needs to catch up with the times and allow users to select UPS or FedEx. Postal service is so inept they can barely deliver the mail, don't trust them with packages if you can!!
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September 2015 by Janet R.
The passport processor does not know how to do her job. English is not her first language. She did not understand most of our questions and couldn't speak many of the English words required to communicate with us. Plus, we made an appointment two weeks in advance, yet we still were made to wait 20 minutes, and then we weren't helped until we began to complain loudly. Quiet demands for service were not effective. Employee did not know her boss' name. It's postmistress Harriet Chan, who according to employee isn't there much. She will be getting a copy of this review, as will her district supervisor.
