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August 2023 by Joe K.
I could not be more pleased with my experience at Paulo's. After I got my quote I was impressed to see that Paulo went above my expectations by showing me pictures of the issues with his iPhone and explained everything in laymen terms. And I could tell that he's passionate about what he does and loves helping people with their cars - it's not just a job or business for him.He also showed me that he had my best interest in mind by recommending only $600 worth of repairs as essential and told me that if he was me that he wouldn't do the other $1700 repair until much further into the future given my situation and goal of just doing the essentials which he didn't know before hand. And for context: the $1700 repair was for the main issue that I came in for and the other $600 was stuff that he found when checking on my car.Also he's a great communicator (via phone and text) and works significantly faster then other mechanics I've gone to in the past and he provides an invoice with a clear breakdown of exactly everything he's charging you for.While working on my car he even called me and mentioned that the back windshield wiper was bad (which I already knew but had totally forgotten about) and told me that he could do it for $20 while he was working on it and have it done by the end of the day and had the price already prepared so I was able to take care of the wipers which I had been meaning to do and was glad that he noticed it and called because now I have that taken care of for my cross country road trip!Finally when everything was done I went in to pickup the car, reviewed the invoice and paid. As I was swiping my card Paulo double checked the invoice and noticed that there was a mistake on one of the prices for a part and brought it to my attention just after I paid the amount that I thought was fine. He immediately refunded the difference and apologized for the mistake which I didn't even notice being someone who doesn't know a lot about cars. Some might think that maybe someone might do that on purpose but knowing Paulo from my local church I could tell that it was an honest mistake and that he was being genuine.And after all that I tried giving him a cash tip for his great service and honesty and he graciously declined saying that he loves what he does and enjoys helping people. And as a college student I actually really appreciated that because I ended up spending significantly less then I thought I would overall!Thank you Paulo! I will be coming back to you for all my auto repair needs!
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December 2022 by Paul W.
Paulo is the man! I couldn't be more pleased with the help he gave e me in fixing a mechanical part on my boat ( fuel pressure port). Even though he was busy when I arrived with no appointment, he took the time to solve my problem.
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November 2022 by Andrew B.
Paulo's is one of the old school mechanic shops. They have great demeanor when you show up. Honest , knowledgeable, and with the right amount of integrity. My wife as well appreciate their candor and ability to make you feel calm .
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October 2022 by Tim “Dadswickedammo” Conlon
Almost killed me due to 100% confirmed replacing hi-dollar parts and neglecting the low dollar repair. 1 min after exiting freeway ball joint that he inspected came apart causing axle to come out and car falling atop tire. Struts and control arm replaced when only the ball joint was bad. When I brought it back cause not fixed the ball joint was packed with marine grease to quiet it down. At the time I did not know this. TOTAL Scam. Avoid if you value your life.Services: Wheel alignment
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August 2022 by Valerie L.
I am new to the area and I was nervous trusting a new shop to tune up my Subaru Outback. I try my best to find local shops because I do not like to feel like I'm talking to a salesman. Rather I want to feel like I'm dropping it off with family where trust is tantamount. My experience at this shop was top notch. They were professional, honest, quick and reasonably priced. I will be returning.
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July 2022 by Amy T.
Great service I needed new tires and they got them promptly and installed within a couple of hours. Really nice people and the shop paid attention to detail. They aligned the tires and my car drives so much better. Highly recommended!
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July 2022 by Jack H.
I had my 2006 Toyota Corolla in another shop for a few days due to an oil leak. When the other shop couldn't find the problem I took it to Nathan at Paulo's. Within 1 hour of dropping my car off, they had it on the rack and found the problem as a loose oil filter due to a recent oil change. I asked them to check all belts and hoses and perform a safety inspection. They found the serpentine belt was cracking. I had them replace the belt and change the pads on the front breaks as well as turning the roters. All the work was completed the same day with cost just over $500. Paulo's has a new very satisfied customer! I'm also taking my roommates car for service this coming week. Great to find an honest reliable shop on the coast.
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April 2022 by Bill R.
I recently took both our cars here for an oil change and service. I couldn't have been happier with the experience. Both cars were done promptly as promised and the cost was very reasonable. Much better and far easier than going to a dealership. Most of all Nathan and Paulo are tremendous.
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April 2022 by Rebecca Conrado
Being new to the area almost a month, I was told by the auto store that Paulo's could help me with removing the tether off my old gas cap & installing the lock cap. So very helpful! He did it for free. I Thanked him and offered a token of money and he refused! That was a gentleman! THANK YOU! I know where to go for my car!
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February 2022 by Kevin Stadmeyer
easy, fast, and cheap, you get all 3 with Paulo's really nice, does exactly what they say they will!
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November 2021 by Kathryn H.
This review is overdue. I love these guys. They have been so helpful and so courteous to this ol' gal. I completely trust these guys to do the right thing, encourage the necessary improvements and put off what's not necessary at the moment. I've pulled in a few times now (without an appointment) just on my way out of town for them to do a quick check on a dashboard light, test drive to research a new noise, or a quick air pressure adjustment on all the tires. With my regular appointments they give me reasonable time frames and always within the budget estimated. They are the BEST.
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October 2021 by John C.
Paulo's group did a great job on my car ! They were very helpful, and understood my goals for the car.
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October 2021 by Joey G.
I've lived on the coast my whole life, and have used Paulo many times, he's as good as it gets. Today I popped my truck tire. I was able to take off all of the lug nuts except for one. The last one stripped. Luckily I was within walking distance to Paulo's shop. I explained the situation, and he had the exact tools needed to takeoff that last nut. Without even blinking an eye, he came and helped me take it off. I could tell he was busy but he still took the time to help me. While Paulo helped, his son was able to order me an extra lug nut within minutes, And by the time we got back to the shop it was already there!. He truly save me a lot of time and money! I offered to pay, but he wouldn't except any money. There's not many people/businesses that are truly genuine especially nowadays, but they are. Great family owned business, I would highly recommend his business to anyone.
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September 2021 by Paul “Paulinho” Cardoso
My parents went to Half Moon Bay for the day and when they parked noticed that they has a nail in their tire, only small amounts of air were coming out but they didn't want to drive back home with the worry, instead of waiting for AAA, they went over to Paulo's Auto Care and had Paulo help them out, he was able to patch the tire in less than 30 minutes and my parents had piece of mind the rest of the day. Thanks Paulo for your hard work and for taking care of my parents!!Service: Tires
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August 2021 by Paul “White Portuguese” Cardoso
My parents went to Half Moon Bay for the day and when they parked noticed that they has a nail in their tire, only small amounts of air were coming out but they didn't want to drive back home with the worry, instead of waiting for AAA, they went over to Paulo's Auto Care and had Paulo help them out, he was able to patch the tire in less than 30 minutes and my parents had piece of mind the rest of the day. Thanks Paulo for your hard work and for taking care of my parents!!Service: Tires
