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December 2022 by Sheila Prosser
I have tried to reach a customer service representative. On 3 separate occasions, tried calling- on hold 30 minutes. No available representative.
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July 2022 by Ruby B.
Great Staff!! Everyone in this location is nice, specially Eliana FALK. She always help me with my billing questions, payments and any credit information. Great customer service, very friendly, comfortable talking to and most important very trustworthy people! Great work! Keep it up!
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March 2022 by Jasmin H.
I needed some help and advice on some financial planning and possibly a new account, but wasn't sure what type I needed and Virginia Vazquez in the HMB branch was super helpful and very knowledgeable and totally exceeded my expectations. She was able to help me understand my different options and the benefits. She was very thorough and answered all of my questions and super responsive! I can't recommend her enough if you are looking into a new account or need a loan or any banking please ask for Virginia "Vicki" she won't disappoint.
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November 2021 by Tiffany P.
The BF and I have been coming here for years. Something must have changed recently, the staff seems happier and engaging. Great service!
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July 2021 by Bobby Poole II
Train the staff in customer service
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August 2020 by pedicord89
While I haven't visited this branch yet (I am today though) I have been a member for over 30 years. Never had a problem, got my first credit card, and loan with them. Glad to have something local instead of having to deal with the RWC location!
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August 2020 by Mya-Grace Moala
the best bank ever the people are nice and my favorite person there (no a offense to the other their are amazing) is Tina Moala she is a great and she put herself on her work and she works hard and she have be in this business for a long time and she amazing person but not only that she is an amazing mother of two and they love her so much and they are proud of her for being an amazing mother and always being there for them and being a great Manager ( also her co-work are amazing people too and I love them they are great)
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August 2020 by Dotty Petrosky
Very good staff, no long lines, helpful & courteous. Like all the employees at this location.
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August 2020 by MItzie Espinoza
I was so delighted at first to find out we were going to have SMCU here in Half Moon Bay. However, I’m terribly disappointed in the service they give; not a welcoming environment at all. I’ve been with SMCU over 15 years and never been subjected to such attitudes as I have in Half Moon Bay.
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November 2019 by Christian Gatwood
Absolutely horrible bank. Customer service is offensively bad. Good luck trying to do anything with the loan department as workers will be slow to reply to you and even slower to process paperwork/requests. And even then, they will not due their due diligence and will give you outright wrong information. Avoid having to work with Melissa Tolentino, a loan agent, at all costs. Her manager, David, is equally unhelpful as he is more interested in making excuses for incompetency than actually proposing solutions. Worst customer service I’ve ever had from any type of business. Do yourself a favor and take your money elsewhere.
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November 2019 by Erik M.
Great people at this branch! Walked in and got helped right away. Jordan is incredible he was able to help me get a loan with a great interest rate. Since then I've recommended them and still going to.
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November 2019 by Gigi Lewis
Very friendly & good customer service.
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August 2019 by Marybeth W.
Walked into the new HMB branch. No lines! Was able to have my debit card replaced due to a chip malfunction. Done on the spot which was more than convenient since I was flying out of town the same day. Anytime I've had a question or concern, I've called and a resolution has always been made. I've been a member for 40+ years and never felt the need to change banks. A very happy customer! Marybeth W
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May 2019 by Shannon S.
Do not use this branch. I was excited to finally have a well known credit union in half moon bay. I used the atm to deposit cash and it ate $100 of my money. Followed up with an instant phone call and emailed them my receipt of the failed transaction and was still denied my money.
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April 2019 by Mariela F.
I just want to take the moment thank Vicky Vasquez and her staff very helpful so nice they make you feel like at home especially if you're from Half Moon Bay they connect with you so open to help you out and listen to your questions she was great Vicky you are star you help me so much to safe money on my car loan thank you so much I will recommend to anyone to please go there she speak Spanish and English which is a big 100% thanks again for all your work
