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December 2023 by Morgan T.
Best bank on the coast by far. Their customer service is amazing and all the folks who work here are helpful, kind and quick - they don't waste your time and they don't force sell you anything. Would give 10 stars if I could!
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March 2023 by George P.
The only reason why I'm giving 2 stars instead of 1 star is because of the professionalism of the branch manager. He's dressed appropriate and is extremely kind.I've banked with this institution for several years and over the years, the customer service has declined. Right now, there's an associate named Victor, who has an Edgar haircut and wears jeans and shirts like he's here to volunteer. The bank has lost its professionalism as to dress for the job. I've seen Victor give attitude to the branch manager and Victor also acts like he's rather be anywhere else except at work. Today, I saw him give someone thousands of dollars, who was most likely a business owner, giving her the money out in the open. All I could think about was that if there was anyone watching, she'd be a huge target and could easily get robbed. But Victor being Victor, he don't give a s*** and just handles all of her business out in the open for all to see. Victor is the main reason why I want out of this bank. If you're looking for a bank, look elsewhere. When the company doesn't address issues like Victor, you're trusting institutions like this to handle YOUR money. Go to a place where AT LEAST, the employees look like they work in a bank and not like Victor, who's dressed ready to hang out with his Edgar-Friends after work.
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February 2023 by Satinder Singh
Pierre salinas a teller at this location is very rude, he spoiled this branch for me. He spoke to a lady very rudely, I was second in line, I walked off. Will be closing my account here as this is the only branch in town.The manager here is nice.
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October 2022 by Margaret A.
Pierre salinas and the manager mageed eskander have provided me with friendly and efficient service, and anticipate my needs when I walk in and always make me feel welcome. No transaction is too difficult, and even if it is, they troubleshoot it well and work well as a team, along with the rest of the staff.
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May 2020 by Ginger M.
This bank came through big time for the PPP. And they still have funds available if you haven't gotten the loan. They are accepting applications from non-customers now. Alex Thieu was very helpful!
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May 2020 by Jennifer M.
I'm so happy with the customer service and all around genuine caring for the customers at US Bank in HMB. Alex Thieu is professional, passionate, caring, and works his butt of for his customers. I'm so happy especially with the help applying for my PPP loan and them making sure everything was right on a Sunday so I didn't miss out on the second round. My so grateful and just want everyone to know that they are awesome.
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April 2020 by Alicia Laduke
HMB Branch is temporarily closed until further notice, the Pacifica Branch is open for all your banking needs from 9:30am to 4pm
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July 2018 by Brian M.
All the good people have left. They understaff so badly they dont answer the phone!!!!!! try another bank
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February 2017 by p ch
Nice tellers, fast service, convenient
