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December 2023 by Dmitry Feldman
I was here opening my daughter's first credit card. To do it at Serramonte branch we either had to stay in line for hours or schedule an appointment weeks in advance. The Half Moon Bay branch is everything you would expect from a bank: professional, efficient and NO WAITING IN LINE for service. We scheduled an appointment online the day before, and didn't wait at all. Special thanks to Irina, who outlined all available options and guided us through the process. Excellent!
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May 2023 by H. C.
Don’t come here , very poor service in this branch!
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January 2023 by Nancy H.
I have been a customer at this branch in Half Moon Bay since 2011. Ironically, I have never read any of the yelp reviews until last week when I wanted to check the hours for the branch. I have interacted with all of the managers, tellers and personal bankers and found everyone to be understanding, kind, and professional. Even when they are busy, this branch has a positive attitude and respects the customers. I value Wells Fargo in Half Moon Bay
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September 2022 by Bob D.
Why is it that every time I walk into the Wells Fargo, someone "challenges" me when I get in line.While I know the purpose is customer service and wait management, their approach is always challenging in nature and doesn't feel like customer service.I'm not changing my bank, but I'd love it if they taught their employees basic communication skills for customer service.
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June 2022 by Huckleberry N.
I adore the tellers and all of the personal bankers at this location. I really could do without the female manager with the gray hair. sorry not trying to offend but she is so unfriendly. you could walk past her as you enter and she wont even say hello BACK to you. 29 years I've banked with wells, but if she's in the bank near the tellers I cringe. she also makes you feel small and belittles you if one of the tellers needs service. she's just not nice. why haven't you promoted one of the numerous well qualified Latina tellers, who ruin circles around her and are loving, polite and fast as the speed of light. I am too busy and full of life to continue with the many ways she has been off putting and rude. avoid her and all will be grand.
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March 2022 by s s.
Have been banking with this location for years as I've lived in HMB all my life. Staff have always been pleasant. However is it possible to not store your trash and recycling receptacles inside the area where the ATMs are located? It's unsanitary and customers have to walk through the flies that accumulate there.
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December 2021 by Philip Roberts
Got cash here
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January 2021 by Chris G.
Since when is it ok to harass customers for trying to use your services? I tried to deposit a large sum of money today in person. The woman at the entrance repeatedly questioned me in front of other customers as to why I needed to go inside. There was no privacy, there was intimidation, and I felt like I was being bullied. Would love to hear why this branch thinks this is an acceptable way to treat customers.
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July 2020 by Brithany G.
I decided to get a credit card. One of those gold ones that once you spent more than a certain amount on that card and you would receive rewards. That was the only reason I decided to get that specific card. These said I was not able to receive those rewards because I passed the time limit by an hour. The person who said this was Johanna from hmb. It is not fair that I did not receive my rewards.
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June 2020 by Fadi Rabadi
Closed several times for COVID-19!!!
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June 2020 by Fadi R.
Closed several times for COVID-19 and not taking this matter seriously or have knowledge of prevention plan!!!
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June 2020 by Igm I.
hells fargo suck's big time...! this is for the idiot who run's that place, "hey stupid did you ever think about changing the hours on you stupid website for the covid -19 virus to the actual time you dummies do close so your customers that you dirtbags make millions of dollars on through your rip-off interest rates don't waste thier time going there and you finding out you guys are closed???? what gets me is your in charge of the decisions that branch makes? thank god you don't count the money......! b.s. chase bank also sucks big time.. pyrotechnically marc o.
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June 2020 by Paul J.
Poor service. I don't seem to get any professional insight into my questions when I go in. However that is the history of Wells Fargo bank
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April 2020 by Jeff H.
woooow. im not sure what bank u all going to...or maybe u ppl feel entitled. i ben with wells fargo for over 10+ years and never had a bad experience ever.tellers are absolutely great...it a bank mistake happen it part of life,if a mistake is made don't go in with a dam attitude.if u do well expect it right back...i would give 10 stars if i could.this is only bank i will deal with. great staff,and most of all they pay attention to detail...thank u to all at wells fargo . (halfmoon bay
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April 2020 by Tim “Dadswickedammo” Conlon
OUTSTANDING!I have always stayed away from big banks due to lack of personal service. I was wrong..Ireana and David are Awesome!!Started a small business opened 3 accounts and an IRA.All was explained in detail the got me a 0% interest CC for my new company what more could I ask for.Their hours are good feels very home town.Again Irene and David really shine.Not that all the staff is not awesome I feel that I just have not met them all. 5 stars not nearly enough.
