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July 2022 by Ahmed Al-rabahi
I love my bank ❤️
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July 2022 by Juan Ramirez
Way to slow. This is unacceptable an hour on drive through??? Last time manager or whatever she is was sitting on her desk while there was a huge line instead of stepping up she took her break. Been waiting an hour for drive through because lobby was "closed" either step up or close hanford branch!Update 7-7-2022Samething again! There was 1 car in drive through now there are 6 and we are still waiting and wow atm is down??? Omg this bank cant get any worst!!!!
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December 2021 by Loraine Henson
I’m not sure what is going on in the Hanford branch for the last several months but the service is horrible. I’ve had to wait 20-30 minutes everytime. It did not use to be this way, so you may want to figure out what the cause is?
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May 2021 by Cody Bradley
Possibly the worst ran Bank. Other Bank of Sierra’s that I go to have friendly staff and quick transactions. Not sure why Hanford branch is so terrible the drive up is at least a 20-30 mins wait.
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January 2021 by Y H.
Pulled up at 5:10. sat in line almost an hour just to pull up to the teller and have her deny service because the "supervisor" came out and took note of what cars were in line at 5:45 and my car wasn't one of them. The teller even asked the customer she was helping at the next window if we pulled up at the same time mind you the customer said yes we did. And the teller still refused service after I explained to her that I was in line. I will be canceling my bank account with this bank and I will not return. Customer service is beyond s****
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December 2020 by Ali Robinson
Great customer service and friendly staff. Also, like the mobile app.
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June 2020 by Allysa A.
Love this bank. The tellers are always friendly. I really like the drive up teller window. Im very happy I chose this bank instead of the bigger banks.
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November 2019 by Angie E.
Do not trust the Hanford Branch, they would not deposit my deceased husbands check , but they will give his money to anyone that is not on the account and they held my check from clearing ( which I get a deposit every Friday) for three weeks and charge me late fees which shows nothing about an amount that was charges for a late fee... I suggest to go elsewhere I have made numerous complaints and nothing gets done - since July 2019 . I can't even rate a zero .
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March 2019 by Mary P.
I had a pretty technician and complicated transaction to complete after the death of a family member. This is not my bank so I was worried they would be reluctant to help me with someone's account that my name was not associated with. I brought in all the paperwork I had and oh boy, what a team effort! Everyone jumped in to help me!! Madilaine was my point person and did an outstanding job! What I notice about this bank was the great attitudes of all the employees and how the people that came in while I was there all had a huge smile on their faces when dealing with their tellers. I can tell these folks take very good care of their customers. This made me want to switch to this bank!! Clean, courteous and super helpful. Highly recommend.
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March 2019 by John R.
This is a notice to local business owners and professionals. If you have several weeks to waste and time daily for inane questions from loan officers with the business acumen of a turnip. This is your bank. My mistake began when I contacted this "bank ?" ( do they really do commercial loans ??) 2 years ago. A twenty something clueless person came bouncing over to my office in Hanford and assured me the refi loan I needed was a piece of cake !! Keep in mind dear reader I am NOT a member of the Kings county royal family of agriculture billionaires and multi millionaires, in am not in the club, on the board of Bank of the Sierra or a golfing buddy of one. No I work for a living and take care of over 8000 patients, I do not know the right people at the golf outings that this Bank sponsors. I do have a perfect record of loan payments 812 credit score. And a very modest 2-1 asset to loan request,,, but OMG that was soo scary for our Bank of Sierra !! ( dear reader, if you are looking for heros, people to admire, community Leaders !! Don't look at the local Bank of the Scared. ) After 2 years of off and on promises and maybes and could be's and endless copies of tax returns and financial reports, I really never got a answer to my measly little loan request to refi my 11% abusive loan at Mid Valley Financial in Fresno. Fast forward to now. The Mid Valley loan is due, so the building was sold at auction, on 2-28-2019 for a so so price. A wealthy Pakistani dentist bought it. He does not need to grovel to a imbecilic local bank for money ,, he has it .. millions. The good news He is adding dental and expanding, good news for the nice patients. The lesson in this.. Bank of Sierra does not do commercial lending. ie. they do not do asset loans. period, go somewhere else. Go to Texas which we are doing,, I have in my hand a letter of credit for 2 million dollars from an amazing Texas Bank, think heroes of America, the Alamo, Sam Houston , Go away Bank of Sierra, ( Bank of the Cowardly Scared) you are useless.....
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February 2018 by Jamie Holloway
Horrible customer service in the Home loan departments in Hanford. Courtney Cuevas has below par communication skills. Has no care about her clients. She has more excuses than you could imagine for her lack of follow thru, expediting the transaction etc.
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April 2017 by Tammy Rivas
The ATM at this bank allows people to take money off their cards for free
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September 2015 by Dina Day
awesome service
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July 2015 by rick bertolette
Very friendly and great customer service. Short lines at branches and lots of atms available. Try this bank :)