-
March 2024 by alice koller
No refills....sadly!
-
February 2024 by Rick
Very clean...but the snacks where a little bit high.
-
February 2024 by Di B
Great prices. Clean bathrooms and theater.
-
February 2024 by Ismael Montoya
Excellent place to watch movies
-
January 2024 by Abigail McCain
Definitely the most amazing place to watch a movie ??
-
December 2023 by Jim Hanson
Nice place but sound was on the loud side and though the seats were new, they are very uncomfortable.
-
November 2023 by ksksks
Literally waiting for my movie to start right now, 30 minutes of ad's and trailers is outrageous
-
October 2023 by Fabiola Sanchez
The place to relax and enjoy a movie ?
-
October 2023 by A. G.
Very good, very friendly, the person who attends the tickets and those who attend, very friendly, very clean, I will return and I recommend it to the ?
-
September 2023 by Danny Carl
Watched the turtles in 3D with a 5 year old. Said it was awesome several times. Sound was good.
-
August 2023 by Carmen Flores de Diaz
Saw Barbie . . . 1st time we have been with a lot of people in the theater
-
August 2023 by Wong Johnson
Standard.
-
August 2023 by Collin Doremus
Movie was mid but the theater was clean with caring workers!
-
August 2023 by Chaz Daniels (Danny)
Watched the turtles in 3D with a 5 year old. Said it was awesome several times. Sound was good.
-
August 2023 by Elizabeth M Eigenman
Disappointing Customer Service Experience at the Barbie MovieI recently visited Cinamark to watch the latest Barbie movie with my best friend and our two daughters, aged 8 and 9 on Saturday 22, of July at 10:15am. While our overall movie experience was enjoyable, I must express my disappointment with the customer service we received during our visit.Upon arriving at the ticket counter, my friend and her daughter were not yet present, but my daughter accompanied me. As we were dressed up for the Barbie movie, it was evident that my daughter was a child. However, the ticket attendant, who appeared to be a teenager, assumed without asking that we required four adult tickets. When I corrected her, stating that we needed two adult and two children's tickets, I was met with a dismissive and incredulous look. It seemed as if she was disinterested in her job and lacked a basic level of attentiveness.Upon noticing a sign reminding customers about the rewards program, I inquired about the process of redeeming rewards and whether I needed to provide my membership number. To my surprise, the attendant seemed oblivious to the fact that I had not been asked for my membership information during the ticket purchase. Furthermore, when I sought clarification on this matter, none of the staff members displayed any genuine concern or interest. This lack of engagement reflects poorly on the level of customer service provided at Cinemark Theater.Drawing from my previous experience as an employee at Cinemark, I recall being trained to actively engage with customers, particularly in terms of upselling concessions such as popcorn, drinks, and candy. However, during my recent visit, I observed a distinct absence of such efforts. This lack of enthusiasm and failure to seize upselling opportunities is both surprising and disappointing, given the standard practices followed in the industry.In conclusion, the limited enthusiasm displayed by Cinemark Theater's staff members in addressing customer inquiries and their failure to capitalize on upselling as well as the lack of reminding customers of their rewards program opportunities is disconcerting. It is my hope that Cinemark management takes note of these shortcomings and reinforces a customer-centric approach among their staff. By addressing these concerns, Cinemark Theater can improve the overall customer experience and bring it in line with the expectations set by other establishments within the industry. They do have good popcorn tho.
