-
February 2024 by Becky C.
Went looking at appliances. Employee was very helpful but we learned the store itself no longer does military discounts on appliances. Absolutely anything else in the store EXCEPT appliances!! They have specially marked parking in their parking lot that says they honor their veterans.....just not worthy enough for discounts on higher priced items. Appliances use to be slog for military discount but apparently now the veterans in a military town no less are not worthy of the discount on appliances any longer.
-
January 2024 by Michael L.
My experiences with Lowes Hanford have been mostly good. Most of the time Lowes employees are helpful and responsive. Their stock is easy to find and priced just about the same as their rival a few blocks away. Both sell the same quality of building materials at similar pricing. I rate Lowes equally to their nearby competition, although strengths differ. Example: As a commercial customer, Lowes discounts all of my purchases. Their competitor discounts only large quantity purchases to commercial buyers. Both have mostly positive, knowledgeable employees and low-level managers who should work best outside, away from customers.
-
October 2023 by Douglas T.
We bought a sliding glass door with installation on April 29,2023. Found out the door was finally ordered on May 26th by the Hanford Lowes. Made a trip there to press them on answers for the arrival date. We were given late June as the new arrival date. The first week of July we had no notification of the door being at the Hanford Lowes. Went in to the store shortly after to ask about our situation and they said the manager would call us. No call so we went in again a week later. New arrival date was now set as Aug 12th. Aug 19th no word from Lowes on the door so we went in again and found out the door was sitting in their facility and it had been there for weeks and the installation company would be notified to start scheduling the install. Sept 1st we had to go in again and ask about the install. The next week we get a Sep 13th install date. Installer brings out the door and it's defected with bad window seals and a bent brace the doesn't allow it to close along with a door handle that had to be drilled to fit the door. Went to Lowes again with video and pictures of the defected door. Set 16th Christian the Asst. Manger said he'd get with Pella and have it replaced. He said I'd receive a call from Lowes with that scheduled date. Sep 25th nothing back from Lowes. I went directly to Pella and plead my case and at this time. They're going to send someone out in mid November to assess the door. In short I had to do the leg work on a $4k small project with no help from Lowes including the sales guy that sold me this door and at this time on Oct 1st we still have a dysfunctional door. We paid with our Lowes account for the % off we get then paid that off in a month. We were stuck financially with Lowes. Hope this helps others planning personal home projects with this Lowes.
-
August 2023 by Taylor A.
This place is garbage can and the workers are the fiery trash! They can't do anything right sadly. What kinda hardware store hires people who can't measure a door. Go some place else pay a little more and have it done right!!! Save your self the hassle of dealing with Lowe's especially the Hanford store! The management is useless and can't do there job at all!
-
May 2023 by Michelle L.
make sure the refrigerators work :) every single time i go to lowe's horrible service , always problems left from right , rude ass employers. after 3 weeks of trying to get a new refrigerator we got it but instead of working properly it did NOT WORK AT ALL, ALL DAY ITS BEEN MAKING LOUD NOISES when it's not supposed to it's literally new. never going back to that dumbass store again. also one more thing the least you can do is pick up the trash ass fridge the NEXT DAY not make us wait a fucken week. i'm done bye
-
March 2023 by Stephan A.
I went in to buy some hinges for some kitchen cabinets and all of them were out of the bag with the screws stolen. This is the only hardware store in town I was able to find them at and so I grabbed 2 of the hinges and asked the associate at the self checkout if I could get a discount since half of the product was missing. She said she would call her manager, Justin, and as they made their way back to the counter, he was asking her why I couldn't just grab complete hinges. This upset me quit a bit because I do not go into this store looking for freebies and discounts. I pay full price for my products but I expect them to be complete. I asked him if there was a problem we could go back to the aisles and I can show him that I was not lying. He rudely told me no and said he would only do 10% off. This would normally be fine with me except that half of the hinges equipment is missing so I asked if he could at least do half and he said no he would not do that and I can do 10% or nothing and so I said just forget it and I would pay full price because I needed these hinges due to an emergency. If managers are going to accuse their customers of lying, they should ensure their employees are doing their jobs and managing the stock or pulling products that are damaged and updating their stock. His customer service is atrocious and he should not be in management if he is going to bluntly talk badly about customers in front of them..
-
June 2022 by John D.
Very unprofessional business being ran their between the way the employees talk to customers and the way they talk between themselves which I've heard stuff very sexual and inappropriate in nature along with a employee having this stuff on her car would not recommend anybody shopping here
-
May 2022 by Wayne Haskins
I was moved today by the Memorial to our Service Men who have given their lives for this great Country.
-
April 2022 by Vanessa Webster
My husband likes Lowe's and we shop there frequently. The last time we were there I got frustrated with the front. No cashiers at all!! Only self checkouts. What happened to all the cashiers?? I personally don't care for self checkouts and I'm sure I'm not alone.
-
March 2022 by Mary Lou S.
We live in Fresno, so that's the Lowe's we typically shop at. We were in the market for 76 pieces of OSB sheets for the walls of an addition we're starting, and Lowe's website indicated 150 sheets were in stock at the Hanford store. I placed an online order for next day pickup. When we got to the store the next day, an employee helped us at the pick up area right away. She showed us where to park to wait for the forklift to bring the 4x8 sheets to us. When the guy came out with a bundle of sheeting, it was the wrong product. We had purchased the kind with a radiant barrier, but the guy was pretty insistent he had the right boards on his forklift. After a trip inside the store, it was determined he had the wrong product on the forklift. About 30 minutes later they brought out a bundle (70 sheets) of radiant OSB sheeting. That's all they had in stock. So the website quantity of 150 was inaccurate. Another trip inside and we were refunded for the other 6 boards we had paid for. Overall, we were there for an hour, but the 70 boards got loaded on our trailer and we were on our way. Ashley, the girl who helped us both times we went inside was awesome. Very polite and helpful. She even helped the hubby with his military discount that we couldn't enter when shopping online. Nice store, too, in a newer area of Hanford with many other stores and restaurants nearby.
-
February 2022 by Vanessa S.
I have frequented the garden center various times throughout the last few months and have received exceptional customer service and advice from Rickey. He always goes above and beyond when assisting all customers as I've noticed on my multiple trips. He also has an amazing disposition to greet and be an exceptional employee and human. If all employees/people were like Rickey the world would be a better place. I will continue shopping at Lowes solely based on these experiences. If anyone is working on a outdoor project definitely check lowes out and hope you are helped by Rickey.
-
September 2021 by Ben C.
I don't think I have ever had a worse customer service experience. My partner went in looking for a fairly standard piece of lumber (which the website said was in stock) and was told that not only did they not have the product but that it was an unusual cut and that they don't usually carry it. It was a 2x2x12. This is while the website said that there were over 100 in stock. I called the customer service number at the store and spoke to the customer service rep who told me that the easiest way to get the product was to place an online order and that that would get the ball rolling, as the order fulfiller was right there with her, and that I should tell my partner to wait by the lumber and someone would be with her momentarily. Approximately 10-15 minutes later ( while my partner was waiting by the lumber) I received a call from the store informing me that they didn't have the product in stock, and that the person I spoke to on the phone had miscounted. I was unclear as to what would have been miscounted, since there were supposedly 144 in the store and I only wanted 3. I asked to speak to a manger, and was put on hold. After 15 minutes of being on hold, the phone was picked up and I was asked what I was on hold for. I was finally able to speak to the manager several minutes later. To be fair, the manager was apologetic and did their best to explain the situation, although they had clearly been misinformed as to some of the details. Eventually, after almost an hour and a half at the store, my partner was able to purchase the items. I say purchase because, even though I had paid for the order online and had received two confirmation emails telling me as much, the cashier informed my partner that nothing had been paid for or ordered. Wanting to end the ordeal, my partner paid and left. In the meantime, I am left with a charge for a product that I have already paid for. After calling, yet again, and asking to speak to a manager, yet again, I was informed that my payment would be refunded. Given the level of customer service I received this evening, I am not holding my breath.
-
September 2021 by Jordan S.
So this place sucks, IF you want a refund. I don't know what the deal is but it's been almost a MONTH and we have yet to receive a refund for a FRIDGE (the first one was broken upon delivery)! An employee told us the longest he'd seen a refund take was 15 days!! Right now Lowe's has charged us for not ONE but TWO fridges (almost 5k now). We've been up there 3 times and all they say is "well we issued a refund" even when we show our bank account and that there has been no refund. We've been told multiple times "a manager will call us on this day" and it NEVER happens. We've now had to get our bank involved. lowes you OWE us $2465!!
-
July 2021 by Breanne O.
DO NOT use this Lowe's for installations. The most frustrating, unorganized experience. It took 7 months to get my blinds installed. Lowe's ordered the wrong style/size several times and gave me incorrect prices. One manager said I'd get 50% of my money back for the inconvenience, now she no longer works there and I still don't have my refund. Worst experience ever.
-
May 2021 by David B.
Terrible service told the worker we needed help and they never came. Than when we asked them again she got mad and told us to be patience after we waited 20 minute. So all in all don't go here.
