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November 2023 by Pierangelo C.
I went in at 5:25 p.m. an employee name Breezy Flores had said she was sold out in her Hawaian Gardens Location, so she reached out to one of her Colleagues from Cerritos Ca. To bring an economic car. She literally was a lifesaver to get to my Destination Vegas. THANK YOU for the loyalty Enterprise for saving my 43rd B-Day!!!
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September 2023 by not you
I reserved a car and when I got there first thing in the morning this white guy told me that not only that the car I reserved wasn't available, but that the only one at the same price point was being cleaned and that I would have to wait 20 minutes until he was finished cleaning it. It's an interesting coincidence considering that none of the other cars were being cleaned and I would have to pay extra to get a different vehicle. I had something important to attend to and I couldn't be late so I had to pay extra just to get a car on time.He also tried to sell me an auto protection plan that I didn't need, but I guess all car rental places do that. Most banks include free car rental insurance if you have a credit card, so there's no need to give up more of your money to a car rental company for no reason.The car had some scratches on the exterior and the center console had some crusted up food on it, so apparently it hadn't been cleaned.Both he and his wife or sister were very inquisitive about why exactly I needed to rent a car, and even asked again after I had already returned the car on time and damage free, but maybe that's just a cultural difference.
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September 2023 by John A. Newell
I just wanted to let you know that I visited this site today. Our representative Grace was kind, friendly, and accommodating. Grace got us into a car quickly and efficiently. Her attitude helped make the experience better.
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September 2023 by George Hernandez
Always provide best service, very professional, quick in n out service,great cars,
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August 2023 by Judy Barboza
I was going to go to enterprise in Hawaiian Gardens to rent a van for our trip to Montana for 12 days but as I drove up I saw a enterprise employee a man with tattoos and a lady with short blond hair yelling at a customer with her 2 kids outside in the heat you think ithey would of taken them inside the office, but no they had them outside in the heat were anyone can hear them. They were very rude to this lady of how they ganged up on her with the language in front of her 2 kids very unpleasant and unprofessional, I will not tolerate this behavior towards any customers at all so I will be taking my business somewhere else, I don't see how Management can allow this behavior at a business I will never come to this enterprise at all I will let my family and friends know what happened and what I saw so unless some training on how to treat customers, I might come back to this enterprise in Hawaiian Gardens if this problem will be taken care, I hope Management see this message and take care of this... but for now I will go to another car rental for my 12 day trip. Sorry you just lost this money on the car rental for 12 days.
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July 2023 by Victoria O.
I just wanted to let everyone know think twice about renting a car at this location in Hawaiian garden with Justin Davis the store manager and Dani Pearce . Both racial stereotyped me and my family they both said that they need to speak in different verbiage so that I can understand . Also they tried to run my credit card on two different rentals for themselves . I tried to make a complaint but the manger Justine Davis was in on it with Dani. Justin Davis grabbed his private part in front of my 8 year old and 10 year old kids . He said I was the worst customer ever and that dani was the best employee ever. I would never go back to this place again . Over their mistakes and trying to commit fraud they tried to turn it around on me . Well good luck to them and who ever decides to rent from this enterprise location .
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July 2023 by Jessi B.
This Enterprise location is very unprofessional and rude. I was planning on renting from this location and immediately changed my mind when I saw the male employee with tattoos grab his private parts while yelling at a customer in front of her two children. The other female employee was also very rude and disrespectful towards this customer. Not one of these two employees acknowledged while i waited for them to stop yelling at the other customer so I decide to take my business else where. There is no reason any employee should treat a paying customer in this manner. I hope management or someone higher up sees this post and puts a stop this behavior. If it were possible to give negative stars I would.
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July 2023 by Judy P.
I was going to rent a van for my 12 day trip to Montana but I drove up some man with tattoos and a young lady small short hair were yelling at a customer to me it seemed like they were ganging up on her. The customer looked very scared she had kids in the car...I was surprised of how they treated that customer so now I will take my business somewhere else I will not rent my van there if this is how they treat a customer....you would think they would of taken her in the office instead of having her out in the heat with her 2 kids...this is were management should step in and not ignore how customer are being treated .....I will take my business somewhere else I don't want to get treated like this poor women with her 2 kids got treated.....especially in the heat this was all done outside in the heat were everyone can see and hear them so they are not getting my business.I sure don't want to get treated like thatSorry no you will not get my business I will have to rent my van somewhere else sad how these so call professional get away of treated people hope all this gets taken care of .
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July 2023 by Jimmy A.
Me and my wife were trying to find out available of the car. this young guy with lots of tatoo ask us what can i do for you. we were trying to get mini van for 3 days. we love the location and peaceful settings. but this guy was just trying to hurry up and get rid of us. told us go look at car yourself cause doors open. when we came back to ask him something else, there was good looking white woman that he was helping with lots of smile in his face. that he went out with her personally showing her car while we are waiting, didn't say a words to us like i am coming back or something. so we just give up and left. we don't blame him he was so nice to this young pretty girl, but least show some respect to us. just cause we are old Asian couple, have to be so rude!
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April 2023 by Tina Cooper
Love this location. Everyone there has great human resource skills. At return Dani and Grace took good care of us. And Thank you Dani for the ride down the street.
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April 2023 by Greg Leach
The Enterprise Team is highly professional, efficient and courteous every time I need a ride. Keep doing what you’re doing guys!
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December 2022 by Khem B.
The first time a couple months ago. When we arrived, Grace the person that greeted us. She worked it all out so we only to wait but for 10 minutes. When got in the office, we had no trouble at all getting the paperwork already processed. My insurance company made had made our reservation. Unfortunately they didn't have too many selection on the lot. So, I had to take a minivan for the timebeing. But, Grace was super helpful. She said, "as soon as they get a bigger size suv, she would call me!" Be hold, the next morning, I got that call for me to go back and exchange the minivan for an suv. Also, she'd surprise me with a Mercedes suv. Heck yah, I was elated! Once, I got there the paper was already done. I was outta of there in less then 10 minutes. Grace is friendly and pleasant to talk to, and she made the whole processed hassle free. I could not asked for better customer service. Not only did Grace given me an upgrade, but she had gone above and beyond for me. On top of that, Enterprise rental you have a great employees on site! Thanks Grace! I appreciated. 5/5 stars for this location. I will definitely be renting from here again and Grace and the rest of the gang was really good at making us feel welcomed at this establishment.
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November 2022 by Leonor Araujo
Would give them zero stars if I could JUSTIN the manager gave me a dirty car that had a horrible cigarette smell that made me sick. when i went back they were closed had to exchange at airport location. When I complained to him he was very rude.STAY AWAY FROM THIS PLACE!
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October 2022 by Francis T.
Never go to this location, if you are looking within your budget. They cannot accommodate your needs. One guy was rude and just making faces. It's really sucks that they cannot do anything within your budget. I am not happy of the customer service at all. If you can rate, I will rate it as a Zero. This is ridiculous.
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October 2022 by Christopher Yang
Kind and helpful staff. Love their attitude! Shoutout to Grace and Justin
