-
October 2023 by Shannon K
The unit is not expensive but they had a rat issue. There was rat droppings all down the hallways and in my unit. The only reason I knew about it was someone else with a unit there told me about the rats getting into his things. I immediately moved out. When I asked about the rat issue it was a very casual response from the office- “Yeah. We have an exterminator coming once a month.” Moving out was not an issue at least.
-
August 2023 by Tee Elle
I made a reservation online and spoke with a representative who answered all of my questions. They also told me that the office is closed for one hour anytime from 1-3. Once they opened at 3, I was greeted by a rude representative who asked me with her whole mouth if RATS would be a problem as they have a RAT PROBLEM. I IMMEDIATELY left. A total waste of my time…
-
April 2023 by Naomi E.
This storage facility has very low prices compared to others in the area, but there's a reason, it has a big rodent problem. If you have anything you cherish, go to a different storage facility and pay a little more. Rats destroyed our stuff. They're able to go from one unit to another. Also, they raise their prices every 6 months.
-
April 2023 by Aurora E.
Horrible place. Do not store your stuff here amd of youndo go check your unit asap. My mom's unit is infested with rats. All her furniture got ruined. Nice beautiful furniture ruined. I will be taking pictures on Saturday and leaving another review for everyone to see. She went to ask the person in the office what could be done and he was rude to her. Mind you she's a senior citizen.
-
March 2023 by Rick Birinyi
Adrian was very helpful on explaining everything on the storage facility and reviewing the agreement. I appreciate her assistance in my storage rental.
-
January 2023 by Joel P.
Friendly staff and easy to communicate as well as clean!
-
January 2023 by Rebecca A.
We had our extra gear and fabric here for a couple of years. But a couple of months ago, rats overtook our storage unit and spread feces and urine all over everything we had stores. I was able to salvage photo albums and my grandmother's quilt. But everything else was ruined.
-
January 2023 by Ruben Barajas
I was so impressed with Savanah and her customer service. She was very professional and helpful. Her willingness to step up and help without being asked makes it such a pleasure to come in and check on my things. Each time I came here, she always greets me with a smile, which is so welcoming. I will definitely use this facility again if needed. Thank you Savanah.
-
November 2022 by Yolanda B.
I am currently renting at this place. They told me they have a rodent problem, but guess what I had to find out myself by going into my storage and seeing rodents poop all over my belongings. I literally had to throw away items Hurry up and closed the unit because it was so infested by rodent poop and then I talk to the manager at the place and then they gave me corporate number , corporate would not even return my calls. They won't move my unit until another unit. They said the whole place is infested because , they don't know where it's coming from but nobody is available to help me very very poor customer service and please do not rent at this place.
-
November 2022 by Janice BadHeartBull
I use to rent about 5 years ago & im returning love the free truck to help move in
-
August 2022 by Lisa F.
zero stars. do you like rats!? if so, you are in the right place!! second unit we have with rats. we store only furniture and home staging items-no food. went to get our things and they are eaten, pooped and peed on AGAIN!! left emails with corporate and phone calls and went into the on-site office to let them know of the problem. they are aware!! but they don't return calls or emails! don't act like you don't know. DO NOT RENT HERE UNLESS YOU WANT YOUR THINGS RUINED!!
-
August 2022 by Corazon Pineda
I thought I will be losing all my stuff inside the storage, is not expensive stuff , but all my memories, pictures of my loveones. I'm Super happy the way Ms. Savannah (Hawaiian Garden Branch) handled my situation. She's very kind and professional. She has a good heart. I can tell her everything and anything without judging. She has time to listen to you. She's an asset to your company. Greatly appreciated for your excellent performance!!! Savannah resolved my problem.. God bless you Savannah ??❤️
-
August 2022 by Jimmy S.
Should be zero stars. If you have anything nice, don't bring it here. It's Rat Infested. Rat p*** everywhere in my unit & Rats eating my stuff. Seriously go somewhere else.
-
July 2022 by Johnny G.
worst place ever my unit was infested with rats they damaged everything i had in my unit smh. i needed a storage while my home was remodeled all my furniture was ruined with rat piss & s**** i had to pay to have everything removed and disposed. it's been over 2 months and have yet to receive a claim number for my damage claim & keep getting the run around. worst customer service ever i will be calling the bbb to report this bs storeamerica hawaiian gardens will burn you do not rent from here they have a big rat problem i will be posting this on all hawaiian gardens community pages & listings
-
May 2022 by Jazmine Manu
Great customer service! Quick and helpful set up.