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January 2024 by Marc Andrews
This equinox location is cleaner and smells fresher than any other location I’ve been to, especially in the locker room/showers. I'll always choose to come here.
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December 2023 by Alex Whit
This equinox location is dirtier and stinkier than any other location I’ve been to, especially in the locker room/showers. Otherwise it’s large and nice but I’d never *choose* to come here.
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November 2023 by Will M
"Disappointing Customer Service at Equinox South Bay Gym"I am normally reserved when it comes to writing reviews, but my recent experience at Equinox Gym in South Bay has compelled me to share my thoughts.There's no denying that Equinox boasts some of the best fitness facilities around, but what truly makes a gym stand out is its staff. Unfortunately, the level of customer service I received from two employees, Danny (female) and Tiffany, was far from satisfactory.I made an early morning trip to the gym, arriving at 5 a.m., expecting a smooth and speedy check-in process to maximize my workout time. However, Danny and Tiffany were less than accommodating. Their approach was not only unprofessional but also lacked the basic courtesy you would expect from employees of a reputed establishment like Equinox.There was a distinct lack of urgency shown by the concierge’s both Danny and Tiffany, who seemed more interested in their personal conversation than in assisting me with my check-in. They were dismissive and unresponsive to my questions, and it took an unnecessarily long time to figure out the issue just to be turned away and not granted access to the gym for a billing error on their end.As a paying member of Equinox, I feel let down by the lack of professionalism and customer service demonstrated by these two employees. It's disheartening to see that despite the high membership fees, the level of customer service does not match the premium that Equinox charges.In conclusion, a gym is more than its equipment and facilities; it's about the people who run it. I hope Equinox South Bay can improve its customer service, particularly in the early hours of the day, to better serve its dedicated members. For now, I'm left feeling disenchanted and considering other fitness options.
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October 2023 by Abby
This location kept charging me after I cancelled my membership. Overrated gym with poor management.
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August 2023 by Jillian Ostick
I’ve been going here for 5+ years and it is the best gym! You are greeted every time you enter and the staff here is very attentive. I have recommended EQX to many friends and will continue to do so.
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August 2023 by Eric Strangis
Great space, great staff, great workout facility- but the locker room still requires you to bring your own lock to secure your locker. Is it 1992? Makes it unreasonable to visit this studio as a socal access member when in the southbay because I don’t carry a spare lock on my keychain. Front desk didn’t have any for “rent” either. Gotta update this issue for the modern member.
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July 2023 by Vincent Luisi
I was a member of this gym for 8 months and it is by far the best gym in the area. I had to move out of California and the cancel process was straight forward and there were no issues. I highly recommend Equinox South Bay and I really do miss it everyday.
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July 2023 by Aaron Frees
Really an upscale gym. Love the chilled scented towels and we’ll staffed cleaning crew to keep it looking nice and clean.
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May 2023 by Eli Rohde
Great gym. Very friendly staff. Extremely clean facility. I love all of the instructors and the variety of classes offered. Never too crowded.
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May 2023 by Scott Brock
I must say, I am thoroughly impressed with the facility and all it has to offer. From the moment I stepped in, I could tell that a lot of thought and effort had gone into making the gym a welcoming and comfortable place to work out.The spacious layout of the gym is fantastic, and I appreciate the abundance of cardio machines available for use. The variety of classes offered is also impressive, catering to all levels of fitness. The availability of free weights and machines is also great, as it allows for a well-rounded workout. I particularly enjoyed the outside workout deck, which provides a unique workout experience.The pool area is also fantastic, and I found it to be a great place to unwind after a workout. The hot sauna and steam room were an added bonus, and I appreciated having access to these amenities.The personal training has truly been the standout feature for me. Steven is an excellent trainer who pushes his clients to reach their full potential. I appreciate that he challenges me and doesn't let me get too comfortable, which has helped me see significant improvements in my fitness level.Lastly, the ample parking is a definite plus, but as you mentioned, it would be great to see some EV chargers installed in the future.Overall, I would highly recommend this gym to anyone looking for a comprehensive fitness experience. With its spacious layout, wide range of equipment and classes, and excellent personal training, it truly has something for everyone. Keep up the fantastic work!
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May 2023 by Eileen Kelly
Despite what I was told, and despite being a prior equinox member (all access) for several years (only reason I am not is because I moved away) will not let me pay money to drop in even though I was given misinformation that I could. Terrible customer service.
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January 2023 by Dave Smith
It will glorious too see this business fail for pushing the mandatory vaccine BS!!!
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January 2023 by Marci Coleman
Nice public city pool with decent facilities.
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November 2022 by Colin G.
What can I say but this is probably my favorite Equinox in LA. I was the first Executive Member at this location when they were still under construction. From then to now I have to say service has been nothing but impeccable at this location. Both Brianna and Kelly who manage this location have always been super friendly and on top of it. Anytime I have had a question they have been quick to followup and diligent in finding a solution. Special shout out to Allan who manages the facilities and locker rooms. It is always great catching up with him and he seems to remember every members name. You can tell he is passionate about making sure this place is spotless and is super responsive if you ever need anything. Wayne in membership who I have known for 12+ years is the best! He has helped many of my friends and family members with securing their memberships. If you are thinking of joining I cannot recommend speaking with him enough. Super easy going and always upbeat. The only club that rivals this one is West LA since they have a squash court. So Harvey and Scott if you could please put in a squash court... I know it's a tall order but it would be awesome! Parking is super easy and convenient. There is a large single level lot and I have never had a difficult time securing a spot. Long story short if you have not been yet or are thinking of joining I am confident you will love this location. They definitely get my highest seal of approval and let them know Colin G. Sent you ;)
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November 2022 by Devin Valdesuso
Love this gym. Good workout vibes, serious but not pretentious. Clean and well maintained. A bit pricey and I really wish they had a jacuzzi but everything else is top notch.
