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January 2024 by Shandra S.
New customer who switch from Extra Space Storage to this storage facility this week.The basement smells like something DIED down there.Like...You walk in the main door, and everything is fine. No smell.You get on the elevator and it smells like poopy diapers. When the door opens to the basement, it's enough to make you feel like you're going to hurl.It's crazy, because everything looks clean. The basement isn't gross looking. No mold, no mildew...nothing is falling apart.I think there may LITERALLY be something dead down there, and I think they need to bring a dog through to sniff out where it's coming from. The stench is AWFUL.The air ducts should also be thoroughly cleaned after they find out what it is.(To any management reading this review; do NOT cover it up with air freshener, that'll put asthmatics like me in the hospital. Please, please, investigate and remove this smell. Do not try to cover it up. )**I will update my review once this smell is gone.
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December 2023 by Tina T.
Wanted to give Shay a shoutout.She was proficient even when i came the first time to look at the place with my Sis and Mum before i was ready to move in. The assistance she gave me when i eventually moved in on the 29th of December 2023 was very professional and thourough , she was smiling and very engaging .The facilty is clean and huge .Very budget friendly.I have already recommended this place to a couple of people .My Aunty is coming by next week to rent a small unit to store few items .Good place.Check it out.Ask for Shay!
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December 2023 by Misty Lacy
The managers competence and the ability to use a cart without leaving my license plus the hours they are open deserves a 5 star review However, my 1st encounter with young man in office caused a lot of turmoil pre-move in, he called and apologized for misleading info he’d given. The next day I had to deal with Gabriel in office and he deserves a 1*. Arguing and repeating yourself to the NEW customer over and over with ‘almost aggressive’ attitude was completely uncalled for and super unprofessional in my opinion. Outside of that. I would suggest just trying to avoid the office staff for good and if there’s a problem the 3rd party sales company all storage units in LA seem to use them. They seem to ‘get it’ on so many levels work extended hours and have common sense PLUS actually like to assist others not so many young adults who maybe aren’t trained very well…. hate their job…. OR enjoy a false sense of power and think they are in control. Not my staff, thank goodness, I would never be ok with someone being treated the way I was. Best wishes and good luck with your move ?
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December 2023 by Lundon G.
Shay was very helpful and super kind. Friendly, upbeat and knowledgeable. Shay also was good at multitasking while helping other customers who were older. Thanks for making this a great experience!
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November 2023 by Arieal E.
Great storage unit , the digital access doesn't work only down fall . I don't like having to get out the car to put the gate codes in easier through the app but it just say not in range but I'm at the storage unit
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November 2023 by Don Lundy
This place is super clean and the units don’t connect.Aram helped me at the front desk with actual enthusiasm to be at his job (it’s the little things for me?).I got the tour, paid and was out faster than some places.Rates are actually fair for productive citizens ?.
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November 2023 by Lisa Staine
I love that I found this place by coincidence. The facility is clean and secure. Shay absolutely won me over. She is amazing, kind and makes sure to cover any questions and concerns you may have. This is the best storage experience I have ever had to say the least.
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November 2023 by Leslie Montefalcon
I recently rented a space at this location. A young man by the name of Aram helped me, he was very polite and informative. Overall, his professionalism goes a long way. I appreciate great customer service! ?
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November 2023 by Misty W.
The company was bought out and under new management, so the older reviews really don't apply now. Having said that, I haven't moved in yet, but have had an amazing experience so far. Taylor was kind, patient, professional and actually entertaining as we plowed through AAALLLLL of my questions, followed by my rental. I just HOPE and PRAY everything she said was true regarding rate hikes and access to building etc. I ask a lot of q's because I'm sick to death of this unregulated industry screwing us all over! I've rented units at over 30 different storage facilities in my lifetime, and things continue to get worse I'm afraid.... but I feel like this property could very well be leader of the industry!Perhaps their competitors will follow suit. ? Get on board with how to actually lease up and maintain 99-100% occupancy without ever needing to run specials or raise rates every 3-4 months.Constant turnovers, sales and advertising to re-rent all cost time and money... the other guys aren't the brightest! Best Luck with your move
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October 2023 by Lydia R.
It's a brand new Clean building, nice staff, easy to come and go in that place. They always have flatbeds available. They seem to maintain the cleanliness. Every time I go in I see someone mopping and wiping stuff down
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October 2023 by Kayla Griffin-Brown
Wanna give a huge thanks to the storage manager shay. She was super helpful and helped get us a bigger unit for a lower price. Her energy was amazing and she had great customer service. So glad we chose to go with Life Storage in Hawthorne.
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October 2023 by Gary Blue
**PERFECT**, This place is super clean. ?. There are security cameras for protection and the Manager Shay was very helpful and respectful.
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September 2023 by Bree Cruz
Shay and Gabriel helped. They were great , good nice clean facilities.
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September 2023 by Mat P
I’ve been using the storage unit for a couple months now. I haven’t had any issues at all. Today I was able to talk to the store manager. I had some inquires with Shay and she was very informative, respectful and polite. Great Customer Service. I don’t usually put in reviews in general, not really my thing. This would actually be my first time doing this so that’s saying a lot. I think she deserves the recognition. Also I’ve read some of the reviews and majority seems like a great interaction with her so A++If anyone new would want to get a storage unit from this branch they would most likely get great service and if you are experiencing bad service I’m sure Ms Shay Squires got you ?
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September 2023 by Brenda Crutcher
I love the place very clean the staff have been great. The only thing I don't like is that the small unit doesn't have a light in it I have a big unit and small one and the big do.
