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January 2024 by Nina
Ron was absolutely wonderful helping us pick out a new mattress—so knowledgeable, patient and personable! Just a 10/10 experience all around. Thank you so much!
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December 2023 by kpcali 53
Great customer service! I needed a bed for my daughter who suffers with fibromyalgia. So I was looking for something affordable and that would be good for her. Ron was so helpful. He checked high and low for something that would be a good fit for what we needed. Is customer service was a 10 plus. There was another gentleman there who was just as helpful and had really good information. Thank you Ron for all your hard work in finding us what we needed. Also, it was delivered the next day and Oliver and the other guy, to keep me posted on when it was going to show up with phone calls and text messages. They even delivered it earlier than expected. They were super friendly and really helpful as well. I would definitely buy from them again and recommend that you give these guys a call!
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December 2023 by Daniel Roman
Earl provided exceptional customer service. He answered all of my questions and provided the detail information i was looking for. Earl suggested mattresses based on our needs and I am extremely confident that i made the right choice and satisfied with my purchase. If you are looking for a mattress, Earl is your sleep expert. I definitely recommend.
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November 2023 by Eva Prestamo
Best mattress firm store ever. I got a full mattress that was not that good at Costco last year for around $350 and when I went in the store I expected extremely high prices but I was surprised. Their queen mattress price range was from $180-$800 and they definitely helped me out depending on my budget and sleeping habits. Margot was amazing, she made the experience extremely personable and adjusted to my needs. She was very pleasant and had a good character. Everyone else at the store also made it feel like it was their pleasure to assist me. 10/10 would come back here again, thank you Margot & co.!
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November 2023 by Amy Squires
Great customer service from Joseph. He explained all the choices and the differences of the mattresses and found the perfect mattress for my husband, Frank’s bad back which will be delivered in 24 hours - and at a huge discount! There were other customers in the shop and they were equally getting great customer service. Thanks for making the process easy and stress-free, Joseph!
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November 2023 by Francoise Ravel
Ron was very knowledgeable about all the types of mattresses for me to chose from based on my personal needs. He was not at any time either pushy or condescendant, just very helpful with all my questions, and overall very personable while remaining very professional in the purchase process. The whole process was very pleasant and I am confident I will not be disappointed with the mattress I chose. I will highly recommend this particular mattress outlet to my friends and family based on my experience today with Ron and his co-worker.
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November 2023 by Bryan U
Earl at Mattress Firm is the best! We 1st meet Earl at the Inglewood/Century store. And he gave us such professional, courteous and knowledgeable help... we came to his new location in Hawthorne and bought our new bed with adjustable base. If you're looking for a new bed... go see Earl in Hawthorne! He'll treat you fairly and honestly, and give you a good price.
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November 2023 by Candice R.
Just bought a queen mattress here this morning and Ron was amazing! He helped us find the best mattress for our budget and it will be delivered tomorrow. I highly recommend checking them out. They're friendly, knowledgeable and not pushy. 10/10 will be back next time I'm in need of a mattress.
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October 2023 by Adri K
I initially went to the ocean gate location because I was in the area and the reviews were excellent.I was helped by Margo, who was so kind and helpful.Margo understood my budget and needs and helped me to find a mattress that fit within my criteria. I specifically liked that she was not pushy or trying to upsell because that built trust. In fact she helped me to find great savings! On top of that she made sure an item I added on last minute made it to my delivery date.I've had the mattress for a few weeks now and I'm quite pleased with the quality of sleep !
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October 2023 by Ana Tuiasoa
MARGO IS AWESOME! My mom had a medical scare and we were stressing looking for mattress& adjustable frame& Margo helped us with our price range & even gave us a discount which was a HUGE help! Margo made my burden light with the weight &stress I've had this whole month. So grateful! Sucha sweet spirit too! Joseph also helped with comfort as we look around at the mattresses. This store is great& the workers make it AWESOME!
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October 2023 by Shujaa A.
Mattress Firm in Hawthorne has been the best mattress buying experience I've ever had! Im a returning customer and Diann and Ron were extremely helpful and knowledgeable and took the time and effort to make sure I got the right mattress for me. I definitely recommend this location for anyone looking to buy a mattress!!
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September 2023 by Diann B.
This is the best place to shop one stop shop for all your sleep need. The sleep experts know their.stuff when it comes to sleep and what your individual needs are for the right sleep system. Don't sleep on the sleeps expert they will get you into a great night sleep!! Just like they did for me, at good price !!
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September 2023 by David Kaul
Earl and the team were great! They were kind, patient, and customer service oriented throughout our our entire purchase journey. We would definitely go back for all of our mattress related needs. Highly recommend!
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September 2023 by Beverly Scott
I have not shopped for a mattress in over 20 years and was not looking forward to it, but Ron and the other gentleman made it relaxing and easy. There was no pressure to purchase which made it easy. I called and went by a 2nd time to confirm some information and the staff was eager to answer my questions and made me feel comfortable. Thanks
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August 2023 by Katina Cabassi
Diann was super friendly, patient & knowledgeable. The delivery team took away our 22 year old mattress & set up our new one super quickly & with ease.Thank you for such a great experience & excellent service!John & Kat
