-
June 2024 by usfolk
Go to place for snacks and drinks.
-
June 2024 by Hassan Muhanna
Bad customer service, cashier has no idea how to manage lines , I try to give him some ideas, but cashier is so rude , I recommend anyone not to stop in this place if you don't want to waste your time and money ,also they sold expired food and beverages.
-
April 2024 by Ramy Chahal
Very bad
-
April 2024 by Pallavi Rane
Store was closed at 2.21am
-
January 2024 by Joset Buttler
Worst 7/11 I have been to. Twice now they have told me that my Google pay was not working and had to pay cash. Later finding out that my Google pay was charged. I was there on 12/13 and had this issue again. I spoke to whoever was in charge that night and showed him the charges in my account. He wrote on the receipt that, "if the charges were still there the next day they would reimburse me." I reported it to my bank and was told the charges could not be disputed because they were still pending. I waited a couple days and the charges were still on my account. I contacted the store and they told me they had nothing to do with that and could not give me the owner's name nor contact information. They told me take it up with my bank. I am wondering if this is a scam they run on people who do not pay attention to their finances. When I asked to speak to the guy I spoke to that night who also wrote the promise to reimburse me. They said, conviniently, that guy went on vacation a week ago. Then corrected themselves and said he went on vacation 3 days ago and even if he was there they were not going to do anything about it. Horrible store and a bunch of thieves.
-
January 2024 by Jason Carver
Do not order from this store on Door Dash. I have had items shorted before and substituted without my permission. I've since switched to Grocery Outlet in Hayward and they get the order correct all the time.
-
October 2023 by Arlee Taylor
Quick in and out. Does get busy at times making parking tricky and a bit of a line.
-
September 2023 by GAURAV TAYA
Night time more lazy worker
-
September 2023 by Nuku Havea
If you want warm beer and cold food this is the place to go. Customer service is invisible here, I try to give them a chance being the nearest 711, but I had up to here with them.
-
July 2023 by FIFTY MILES
the big heavy kid that works night is allways locking the doors at random times then sits there on his phone shaking his head no, not to mention allways on the phone while ringing customers up and just generally very rude.
-
January 2023 by Jewel Moseley
Not sure of his name, but the big heavy dude with glasses literally spoke to me so rude! Last night 01/02/2023. Not a good way to start off the New Years with your customers. & when I called to tell him my product was stale, he hung up in my face and never answered again.
-
September 2022 by Delan McLoren
Overall, great store. Efficient staff, usually friendly. It's my corner store. However, I don't like the current manager, as I feel he's not honest. They had a sale on Monster energy drinks, and when I brought mine to the counter I didn't get the sale price. I pointed that out, and he said oh, it doesn't apply to the diet (sugar free) drinks. I said that doesn't make sense, and he said oh, it's corporate, corporate. Just tonight, I went to the store around 12:45 at night to buy liquor, and he said oh, we stop selling liquor at midnight. I said oh, is that a 7-Eleven thing? He said no, no it's this area, the whole area around here, this part of Hayward and Castro Valley, you have to go to another part of town or to San Leandro, blah blah. I said okay, I went right around the corner to Quik Stop (Castro Valley) and bought my liquor. Another time, I forgot to get my $10 cash back before I left and when I came back later they acted like they didn't know anything about it, but the lady who had checked me out said oh I'll give it to you out of my pocket and she gave me $10 right out of her pocket yeah, out of her pocket because that's where she put it when I didn't claim it. I don't trust these guys --it's the individuals, not the store as a whole. Jacob is a super cool guy ?
-
August 2022 by Josie C.
I go here all the time and receive 5 star service always by the gentlemen who work at night. Today, Sunday, morning, theres a lady working there who shouldnt be. She should work in the back. The attitude is not good lol
-
July 2022 by Matt Harris
Nice location and helpful staff.
-
July 2022 by Jason C.
Horrible experience from this location. I ordered on Door Dash from this particular location because they had advertised they had the Big Bite hotdog in stock. So perfect! I decided on this location as Door Dash indicated that they had this in stock. Upon the driver arriving, the clerk determines they don't carry that item. Well why do you have it listed in the app then? They offered me some kind of replacement spicy buffalo whatever it was that I could not understand what they were saying.I was stupid to accept the replacement but it was a poor quality replacement. And it was way too spicy for my husband and I. Supposedly you can check on the Door Dash app to see where a certain store is before you order from it and call in advance to see if they have it in stock. Should have done this. I won't order from a 7-11 again that's far away from my home location. I'm just bummed as my local store also has the Big Bite out of stock as well :(
