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November 2023 by Doug Keith
Service manager and all team members were pleasant/helpful and prompt with their service. Would definitely recommend!Services: Tires
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October 2023 by Troy B.
Had an engine light on, car not running right. Car runs great. Fast turn around service. The staff was very knowledgeable and courteous. Clean, organized waiting room.
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October 2023 by Brooklyn F.
Didn't get work done here when I inquired Kevin kept letting me know even tho I knew what part needed to be replaced he was emphasizing that a bunch of other stuff could possibly be wrong where it would cost me thousands of dollars. I told him I didn't feel comfortable and that he was being shady & hung up. No thanks it ended up costing me $167 for part $150 for labor VS his quote of possible $2,000-$3,000
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October 2023 by Hannah R.
I had a flat tire from a key no clue how that happened but it was a monday night and I was scrambling to find a place that could fix it quick. Mind you I did call AAA and they changed to my spare. I was going to go to west coast tires because they were open 24 hours but they were sort of rude on the phone and said i couldn't go because i didn't have an appointment. I set up an appointment with AAA on their website for Wednesday 8am. They later emailed me back Tuesday morning at 7am and said they could take me today (tuesday). I went over and they said they couldn't fix the fire because it was too close to the edge. They ordered me a new tire which came a few hours laters, I went over again and i kid you not I was in and out in 30 minutes. The downside was i paid $273 for a new tire and labor. The tire itself was $200 so i did not really have a chance to pick what tire i wanted. That could be on me though, i did not ask if they had any others. Other than that the service was fast and the people were nice and considerate. I appreciate Alfonso for his speediness and professionalism, definitely recommend him. I would go back
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October 2023 by Sylvia Nwakanma
In-office staff were friendly and flexible, and they kept me updated on my car service.
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October 2023 by Tomie Craig
Professional services and friendly staff great combination. This is my go-to for my car repair needs. Kevin is awesome
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September 2023 by Johnny V.
Shout out to my guy Kevin at AAA Hayward Auto Repair center. Found myself in a stressful situation after a car break in/attempted theft and Kevin was super helpful and patient through this entire ordeal. I've unfortunately been to this location twice now after a previous catalytic converter theft and Kevin has been great both times. Thanks for everything and keeping me informed along the process.
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September 2023 by Mike C.
Both my son and I had brake service done at this shop and in both cases we had to have follow up service and repairs at another shop. I also was told I needed new struts, but decided to wait. I have since been to two other shops and was told that I did not need new struts. I will not be back and I would not recommend this center for service. As a lifelong member of AAA, I am now questioning my membership and insurance coverage.
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August 2023 by Leslina D
Such a wonderful experience. Thanks so much Team!!! I
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August 2023 by Swati ..
I was completely disappointed with my Jeep Repair in AAA Auto Service Hayward. The staff who helped me with the Engine Check Light diagnosis was not knowledgeable. I end up paying $ 290 to change the Thermostat whereas according to conversation with him he was supposed to changepowertrain injector as well. When I asked( showed in my cell phone picture) him the code number which he showed is for the these things, he said yes and I agreed to go for repair and fooled myself. Guys be careful as they hurry you up to sign.
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July 2023 by Richard Kalman
Pleased that AAA moved into Hayward near to where I live. The scheduling was simple and the service was very smooth. Good customer service is always appreciated whenvery rare these days.Services: Carburetor cleaning
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June 2023 by Don Steele
Fluid replacement. Everything was great. On a small point I think for the amount I spent they could have vacuumed and washed the car.Services: Air & cabin filter replacement
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May 2023 by Ronald Pummer
Friendly and quick with reasonable prices for service. Be sure to check online for discount coupons.
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May 2023 by Eric Lignell
I took my car in because the battery wouldn’t hold a charge. Alfonso gave me a quote on a new battery just in case, and told me that he would run some tests on the existing battery. He notified me within two hours of my dropping the car off and explained what he found. They replaced the battery made sure everything was working properly and notified me when the car was ready. Overall an excellent experience. Friendly and professional.Services: Auto battery replacement
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April 2023 by Brittany N.
I'm so grateful for Kevin! He was super patient with all the questions I had about my car. He took the time to explain everything to me to make sure I understood what was going, as well as what all my options were. Here I felt like they were really looking out for me and not treating me like just another number. Kevin even stayed late after closing, so that I could pick up my car. The cost for the work on my car here was also more affordable than the dealership!The atmosphere is very fresh, clean and inviting. They have a large pleasant waiting room. I was also able to get some work done there on their free wifi!I'm definitely coming back and will recommend Kevin and AAA here in Hayward to all my friends!
