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October 2023 by Yvonne R.
I applied for a home on 10/20 after completing a tour. While applying I read the process would take 2 weeks! That's ridiculous to be honest. While I did wait, I checked online and the property is no longer available. I called and asked why wasn't I notified. The person I spoke with was kind and assured me I should have received an email. While he was gracious, and I appreciated his compassion this has been the only management company that makes you wait 2 weeks. I also read some of the reviews after I applied and realized I shouldn't have wasted my money with this company.I called the office to inquire why I was told the property isn't available and why it's listed again????? The person I spoke with was very understanding and said she'd pass my info to a property manager, who I'm sure will not call. This feels like a scam ya'll...... just saying!!!!
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October 2023 by doug young
I've been a client of ACL Property Management for 8+ years. During this time I found the team at ACL to be very responsive and easy to work with. The ACL client portal provides a simple and effective way to pay rent, submit work orders and contact property management staff. Charles, has been my point of contact for the entire 8+ year period and I found his professionalism and helpfulness exemplary.
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October 2023 by Doug Y.
I've been a client of ACL Property Management for 8+ years. During this time I found the team at ACL to be very responsive and easy to work with. The ACL client portal provides a simple and effective way to pay rent, submit work orders and contact property management staff. Charles, has been my point of contact for the entire 8+ year period and I found his professionalism and helpfulness exemplary.
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September 2023 by Shea Shea
I rented from ACL Property Management for 7years in Hayward, CA. I would still be there if I hadn't purchased a home. Mr Charles Lassey was one of the best property managers I've ever had. Anytime time I had an issue I received a quick response. The process for paying rent was quick and easy. Anytime I conversed with Mr Lassey he was always pleasant. I know that he genuinely cared for the best interest of not only the property owners but also me as a tenant. If I had property to rent I would hire Mr Charles Lassey.
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August 2023 by O'zie Sagbohan
My friends and I were first time tenets in an apartment off-campus and Charles helped us out tremendously with navigating all the logistics on living in our apartment. And although he lived far from our property, he would always come through when we needed him.
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August 2023 by Lila Blackney
They asked me to pay to TOUR a property. This wasn't an application fee or anything like that. ACL wanted a non-refundable fee just to schedule a self guided tour. Totally exploitative and adding unnecessary junk fees to an already expensive rental process.
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July 2023 by Lila B.
Business owner is rude and honesty unhinged. They cannot handle an ounce of criticism. No one should have to pay to view property, not even $1.99, the least expensive option available. I've done numerous self guided tours with competitors and have never once been asked to pay to view.I would advise property owners to look at ACL's owner's responses here on Yelp, is this someone you really want to do business with?
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July 2023 by O'zie S.
My friends and I were first time tenets in an apartment off-campus and Charles helped us out tremendously with navigating all the logistics on living in our apartment. And although he lived far from our property, he would always come through when we needed him.
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July 2023 by Jun Huang
Looks like they are associated with Rently. Basically they want the commission from Rently more than the commission as a real rate Angent to help with landlord to lease their houses out. No real people can help even you show out in front their door.
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June 2023 by Karamvir Singh
I have had the pleasure of being a tenant of ACL Property Management for several years now and I must say, they truly excel in their field. From the moment I signed my lease, Charles and his team made the move-in process seamless and stress-free. Their staff members are always friendly and attentive to my needs, responding promptly to any maintenance requests or concerns I may have.Overall, I cannot recommend this property management company highly enough. Their dedication to their tenants and their properties is truly unparalleled. Thank you for all that you do!
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May 2023 by Krish
After working with Charles for 10 years now, I can confidently say I have never met a more engaged and a more ethical property manager than Charles Lassey. With Charles, I never had to worry about a single thing. All issues from tenants were taken care of promptly including finding the right kind of tenants in a rapid manner.What sets Charles apart is that he doesn't just do what is bare minimum for the job. He goes above and beyond - like finding the most affordable but reliable handy men, vetting the renters properly and thoroughly, suggesting when making certain repairs could lead to asymmetric rent increases (this was big for me!), coordinating and taking care of everything between repairs and complaints with just the right amount of communication with me without overwhelming me, upkeep between tenants, etc. I will be engaging Charles again next year if I end up buying another property. I have also referred several of my friends to Charles some of who went on to engage him and are sincerely happy with him. Great job, Charles!
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April 2023 by Sid R.
After working with Charles for 10 years now, I can confidently say I have never met a more engaged and a more ethical property manager than Charles Lassey. With Charles, I never had to worry about a single thing. All issues from tenants were taken care of promptly including finding the right kind of tenants in a rapid manner. What sets Charles apart is that he doesn't just do what is bare minimum for the job. He goes above and beyond - like finding the most affordable but reliable handy men, vetting the renters properly and thoroughly, suggesting when making certain repairs could lead to asymmetric rent increases (this was big for me!), coordinating and taking care of everything between repairs and complaints with just the right amount of communication with me without overwhelming me, upkeep between tenants, etc. I will be engaging Charles again next year if I end up buying another property. I have also referred several of my friends to Charles some of who went on to engage him and are sincerely happy with him. Great job, Charles!
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February 2023 by Corrie M
Always helpful. Super responsive. We enjoyed working with ACL for over 6 years and recommend them wholeheartedly. Thank you, Charles! You guys are awesome!
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January 2023 by Corrie B.
Charles and team were fantastic to work with. Extremely responsive and always helpful. The process for viewing our home was so simple that I question why every rental property doesn't function this way. We have nothing but positive things to say about ACL and highly recommend them!
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November 2022 by Raj Grewal (ThaGrewals)
My wife have been renting for 7 years now and ACL property has been the best management company we have ever worked with. The property manager Charles is very informative and his communication with us has been awesome! Thats all you can ask for from a property manager.I highly recommend any new tenants to ACL Property because they have been AWESOME!!!
