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October 2023 by Nzinga A.
Exchange policy is inefficient. Exchanging a sales item for the exact item in another size within less than five minutes of purchasing should be allowed. Cute, trendy clothes at a good price.
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July 2023 by Anna R.
Have been in here before over the past few years since they moved sides in the mall. It is the typical environment run by teen girls/young women. I have yet to see a grown up here in the store, but I could just be missing them due to timing. Came in this past Friday evening (7/21/23) with both of my girls (one teen and the other under double-digits). There were at least 4 girls running the store; two at the registers, one in the fitting room and at least another one somewhere throughout the store. We were in the store all of 20 min or so. Walked around for less than 10, then my teen found something to try on. We go to the fitting room where one of the girls with bright red-red hair was letting people in. I never leave my teen alone in the fitting room, I don't care how old she is. I waited outside her fitting room with my youngest. As I waited, a young woman came into the fitting room with clothes flung over her arm and asked the girl with the red hair something. The girl walked out and then returned in the fitting room with her boyfriend, they entered a fitting room together down toward the end. I was FUMING. I kept my cool and waited for my teen to finish trying on her two items, I could not react erratically or rash, as I was with my kids. Other women came in and out of the rooms as the time passed. When my daughter finished, and we were heading out another worker walked into the fitting room area. I walked over to the girl with the red hair and asked if they always let men into the fitting room. She nervously said no, to the other employees surprise she said "there's a man in here" and I said Yes, she let him in. The girl with the red hair acted as if she didn't know and told the other girl, "go, go tell them". I proceeded to tell the red haired girl, that she is the one who let him in and said it was ok.. that there are underage/teen girls that come into this store to shop and try on clothes, and that I didn't care if it was someone's boyfriend or someone's husband, that it was extremely dangerous and a liability. As we were waiting in line to purchase our items, one of the girls from the back walkie-talkied the girls up front and said the couple was having sex in the fitting room!! I nearly lost it!! I told the girl up front "do you even have a manager here? You need to take that up with the girl with the red hair, cuz she's the one who let him in." I asked if she could hurry up and ring us, cuz I wanted my girls out of there. I didn't want any confrontation, nor did I want the police to show up and my younger daughter be freaked out by it (that's even if they would call the police) One of the ladies in line ahead of us, took the tag from my daughter's dress we were getting, and paid for her dress so we could leave. I appreciated that she seen the urgency and it was extremely kind of her, but I was still sooo infuriated!! Still trying to locate the manager or who to contact about the situation.
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July 2023 by A R.
Have been in here before over the past few years since they moved sides in the mall. It is the typical environment run by teen girls/young women. I have yet to see a grown up here in the store, but I could just be missing them due to timing. Came in this past Friday evening (7/21/23) with both of my girls (one teen and the other under double-digits). There were at least 4 girls running the store; two at the registers, one in the fitting room and at least another one somewhere throughout the store. We were in the store all of 20 min or so. Walked around for less than 10, then my teen found something to try on. We go to the fitting room where one of the girls with bright red-red hair was letting people in. I never leave my teen alone in the fitting room, I don't care how old she is. I waited outside her fitting room with my youngest. As I waited, a young woman came into the fitting room with clothes flung over her arm and asked the girl with the red hair something. The girl walked out and then returned in the fitting room with her boyfriend, they entered a fitting room together down toward the end. I was FUMING. I kept my cool and waited for my teen to finish trying on her two items, I could not react erratically or rash, as I was with my kids. Other women came in and out of the rooms as the time passed. When my daughter finished, and we were heading out another worker walked into the fitting room area. I walked over to the girl with the red hair and asked if they always let men into the fitting room. She nervously said no, to the other employees surprise she said "there's a man in here" and I said Yes, she let him in. The girl with the red hair acted as if she didn't know and told the other girl, "go, go tell them". I proceeded to tell the red haired girl, that she is the one who let him in and said it was ok.. that there are underage/teen girls that come into this store to shop and try on clothes, and that I didn't care if it was someone's boyfriend or someone's husband, that it was extremely dangerous and a liability. As we were waiting in line to purchase our items, one of the girls from the back walkie-talkied the girls up front and said the couple was having sex in the fitting room!! I nearly lost it!! I told the girl up front "do you even have a manager here? You need to take that up with the girl with the red hair, cuz she's the one who let him in." I asked if she could hurry up and ring us, cuz I wanted my girls out of there. I didn't want any confrontation, nor did I want the police to show up and my younger daughter be freaked out by it (that's even if they would call the police)One of the ladies in line ahead of us, took the tag from my daughter's dress we were getting, and paid for her dress so we could leave. I appreciated that she seen the urgency and it was extremely kind of her, but I was still sooo infuriated!! Still trying to locate the manager or who to contact about the situation.
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July 2023 by K G.
Bad customer service whit all the girls there looks like they don't want to work an they don't even greet you or nothing the service really got me upset My question is where the f is the manager lol or the boss
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July 2023 by Erum Rizwan
Worst place worst costumer service the girls who working there were so rude. I felt bad to went there.
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June 2023 by Cat Cat
Great store but someone peed nd spit on the floor in the dressing rooms so it smelled rancid..but the clothes were cute nd so were there other items, they r very affordable def worth the money
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February 2023 by Rocio Q.
How stupid is this: my daughter rcvd Christmas money in $ 2.00 bills and they store won't accept them for purchase. There's not sign regarding the intake of any bills (like no 50 or 100 accept or $2.00 bills). And the reason they gave me was that when they have to give it as change customers don't want them. I got mad and then the sales clerk pissy cuz she said I threw the money at her which I didn't and her attitude came out as well as mine. If stores have these policies they should be posted just fluke their return policy. They make it sounds like they have to keep this money in their store for ever when they could go to the bank and exchange it or make a deposit into their business.
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November 2022 by Mohan Venkatesh
really good service, acceptable, very approachable .. Highly recommended.
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September 2022 by Elena D.
The supposed retail workers at this store better not even dare to further their career in retail. They lack any type of professionalism. Zero, zilch, nada! Please employees of American One go back to school and read more books. You guys are g-h-e-t-t-o.
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September 2022 by Tyler C.
Let me make it clear that I work at Old Navy and the customer service that I received at this specific store would get us a VERY BAD review at my store. The clothes being cheap is not worth the RUDE service. If you're going to hire teenagers at least train them. It pays going to a store with pricier clothes and getting better service. Didn't get a hello, did you find everything okay, nor did I get a goodbye have a nice day. No one cares about quality service anymore.
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August 2022 by Gloria R.
clothes here are ok! prices they don't match when you purches at this store... bunch of girls talking at cashiers and not helping i am so disappointed the L. KENYA wouldn't help me at all. everyone came over to me blaming the manager who change the price this girls only laughing at each other hope manager or main boss do something...
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April 2022 by K B.
All the clothes are so cute I love it!! I would definitely come back here if I had the money so I could buy the whole store lol. The employees are really nice and it's an overall great store that many don't really know about so I guess that's a good thing
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December 2021 by dfp dfp
Picked up a few things here. Accessories were very reasonably priced.
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December 2021 by Pamela Hancock
Yass this store is mostly women's clothes not quite basic, not much like forever 21, not even Ross but it will get the job done. Club gear, evening gowns, work clothes, underwear, sweat suits and gym clothes, fashion trends, accessories and more big store with alot of womens options.
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October 2021 by Tina C
Nice little store they got cute little outfits prices very something should be marked a whole lot cheaper than what they are but others are worth the price take your chance I found some cute stuff in there
