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February 2024 by Diana Salamanca
I have been to the store on several occasions and the lady with purple hair has the worst customer service, she always responds in a bad way and never has clear information, she does not resolve doubts and practically does not help with anything. Very bad experience, I will not return while that person is there.
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January 2024 by Avantika Ram
Had an amazing experience with Neil today. Helpful, patient and kind. Got so our questions answered.
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January 2024 by Ty Bennett
Dan was great
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January 2024 by Roshawn Osborne
Long time waiting in line
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December 2023 by Joe McCook
Dan was great
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November 2023 by John E.
This store's service sucks! They're making up their own rule via phone, and when they get caught they'll hang up! I called for help to this specific store (Southland Mall) for my order which they put for me, and they said they can't find my order and they're not the one who helped me.
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September 2023 by Q B
Excellent experience! Good customer service and prices
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July 2023 by Punit Sharma
I had ported my number to AT&T and was supposed to receive a sim but it never arrived. I had to visit the store to get a sim but ran into a bunch of problems while activating it. Alex was superb while helping me out. He knew how to resolve every unexpected issue and did his best to get things done at his end. He had thorough understanding problems and solutions. I was at the store until I was able to make a call on the AT&T network.Went there on a Friday afternoon and the store was not busy. I started with Adrien but Alex took over when we were stuck. Adrien was quick helping other customers and at no point it felt like the store was crowded with lots of people waiting.
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July 2023 by Mike Liu
I went into this store in April to get a new iPhone. The person that was helping me, signed me up for insurance, without my knowledge. So I was paying a monthly fee for insurance without knowing. I tried to ask for a refund / credit after I saw that I was being charged, but they refused. Not a good experience.They need to train store employees to share ALL of the information and charges that a customer is signing up for.
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July 2023 by Joselin Antonio
Alex was amazing!! I’ve been here two times for his assistance! Great service !
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February 2023 by Adrian de Jager
Very helpful, knowledgeable people working here. Had my problem fixed, and me on my way quickly.Mall hours have store opening at 11 am, which according to me is late.
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January 2023 by Brian Wilson
Great staff. ‘‘Twas a quick account change. We will be back.
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December 2022 by EJ RO28
The worst At&t experience ever. 3 workers behind the counter, 3 people waiting line. I tried to make eye contact with one of the workers and the guy on the right(no name tag) stared at me and started talking to me like we are in the streets and he wanted to fight me. He was trying to intimidate me and talking reckless when all I asked was “do you work here, can you help me?” He said some smart/ stuff then started dapping up his coworkers while still staring at me posturing like he wanted to fight.On the bright side, the other 2 workers were helpful and tried to cool off their hotheaded coworker.
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November 2022 by Jazmin Fausto
Had the best experience here! Shout out to Chris he gave the BEST customer service! He greeted me and helped me he even offered to put my screen protector. Big difference from the union city location where I wasn't even greeted. Thank you again Chris for going above and beyond.
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October 2022 by Tamara Drewe
Absolutely the best customer service of any AT&T store I've used in years. I intentionally picked this location based on other reviews, and because I was going to be in the area. I told Dylan, Torrey, and Kaine exactly what I was looking for and what I wanted. They were prompt, efficient, friendly, and professional. Thank you for being such great staff to do business with!
