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December 2023 by Gerald S.
My mother and I went to this bank at Monday morning.We had a simple request to add me to her account.Apon walking in I noticed no one was there to talk to. Despite four people sitting in the waiting area, told my mother to go take a seat and i'll wait for someone at the front desk . 12-15 later a Woman walks up and ask how can she help. I explained what I was there for for and she told me it would be await of 1.5 hours!!!!.Shocked that it would take so long I said no.She then told me I could make an appointment but it would 2 weeks out!!!.I declined collected my mother and left. Who has 1.5 (which really means 2 hrs) to wait for simple a request.
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August 2023 by Ling Yu K.
Don't bother to come here! Service sucks! Look like today is the end of the world that's they don't want to see customers. Managers are rude and racist!!!! It takes forever for them to move the line and it takes them a min to say " I don't know" and " we have the service"!!! So please do not stop by this location!!!!!! Don't waste you time and energy to talk with the people there.
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May 2023 by Erika T.
This location is always slow. It does not matter what time of the day you come. Please do not bother stopping by if you are in a hurry.
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April 2023 by Wilberth C.
Jasmin was super rude . Really bad customer service. I can tell that she doesn't like her job . Oh well never come back to this location
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April 2023 by Peggy S.
I came to the Bank to resolve the transferring mistake that was caused by the Bank representative.Vanessa, the Bank Manager, helped me and I am happy with the customer service she provided. She is very respectful and explained everything in details. Thank you, Vanessa! Keep up the good work!
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March 2023 by Vinesh Lochan
Worst customer service. Made me wait for a long time, then was sent to another agent who was too busy. Then i left from being yired of waiting. This location has people lined up all the way outside. Plenty windows and only two tellers working. Poor management! Very unprofessional!
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August 2022 by Maritess M.
Service is very slow and worst they only have one teller for today but even though they gave full force service or tellers, this branch is the worst branch you could ever go Don't waste your time , the service is almost more than an hour
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July 2022 by Elizabeth R.
If I could give no stars I would. This is by far the worse bank I've ever been to. The staff is rude & inconsiderate, & what is the point of even having a merchant line/window. It opens later than the rest of the bank , you are made to wait longer because they chose to either schedule or hire the bare minimum employees. It doesn't matter what time of the day you go , the line is always out the door. Then the staff has the nerve to act like they don't know why the customers are irritated or rude ... I will never go here again & hopefully my company changes banks like we're working towards . Absolute worst business ever!!!!!
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May 2022 by Leon B.
Standing here in line for over 30 minutes to see a teller and observed the following....- 15 customers standing in line for a teller, some standing outside of the bank. - 7 customers seated, waiting to speak to a bankerMeanwhile, the bank has the following available staff for help...- ONE regular teller and ONE business teller to serve the now 15+ customers standing in line.(TWO empty windows, and the ONLY regular account teller just took a break )- TWO bankers in the offices dealing with 10+ frustrated customers who were waiting even longer than me. - ONE confused looking manager walking around and not being of any use whatsoever. Why in the world is this acceptable? This is a sad failure of a branch and somehow worse than the one on mission Street I was trying to avoid. Would never even think of coming back here again.
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May 2022 by Brandi P.
Only on bank teller at noon? And that's one banker talking care of both personal amounts and business accounts.Make that make sense!Line of people out the door and no urgency.Someone asked the manager if we could get another teller and he said "wait in the line or leave"...rude much
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May 2022 by Jessica S.
If I could I'd give zero stars. The regular line is faster than their "dedicated business line" and the tellers always have a ugly attitude.
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Don't banking with this people, waiting in line to much , I will not recommend this place , go to wells Fargo
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September 2021 by Alma N.
Worst customer service tellers are so rude and not helpful after standing in the sun for over 2 hours, I couldn't even get the help I need. Never coming here again!
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July 2021 by Brighter D.
Bad customer service, manager and assistant not in sync. One contradict one another. Wasting time just for a simple service.
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April 2021 by Vrushali N.
If you look at my reviews of other businesses, you will see that they are mostly 5 star because I like to praise in public and criticize in private. I will make sure to follow up with Bank of America for punitive measures on this branch, because my experience here today was not acceptable. If you want to know what this bank location is doing wrong just read what others have said about this branch. The management at this location should be ashamed of themselves.
