-
March 2024 by Rachel P.
Bonnie was so helpful and I feel she went over and beyond to make sure my kids had towels for the pool.
-
March 2024 by Christina M.
Bonnie was amazing she helped me with all my customer needs thanks again for making our stay wonderful
-
February 2024 by Elisa Navarro
Rooms were clean, spacious and comfortable, free breakfast had a lot of variety and options . There is also a store and a McDonald's very close by . My only criticism is that it's by a freeway and can be pretty noisy but the rooms come with complimentary ear plugs which is cool, also the jacuzzi was kind of grimey looking but then again it is January right now so, they may night keep up with it in winter since it stayed in the low 60s for the high during my trip.Safety: I liked that they had security doors to get into the hallway, which could only be accessed with a key card .Walkability: You can walk to the store or McDonald'sFood & drinks: There is a store and a McDonald's less than 5 minutes walking
-
January 2024 by MAC C
My tools were stolen on the 1/25/24.the security leaves at 4am.The front desk person does her paper work at the same time so nobody is look at cameras.fuc that place.its not the first time this has happened the front desk.
-
January 2024 by don downing
I would love to have my deposit back been a couple weeks?
-
December 2023 by Ojeleye Sunday
I enjoyed my stay, friendly
-
December 2023 by Michael Krieger
Friendly staff clean rooms,No riff-raff having around.Easy to get to off the freewayFood & drinks: Breakfast is included
-
October 2023 by JR Sanchez
Rooms and Location are great. Close to the highway but the rooms provide earplugs. Most eateries are within walking distance.The rooms are reliably clean, breakfast is usually satisfying, and the locations are convenient.Friday, Oct 13th when my friends and I checked in around 5pm, we made a point to the hostess, Lani, that we would like to have a room for 2 nights so that we could have the 5,000 points in rewards. Lani was very rude to us during the process and made us feel unwelcomed as if checking us in was a burden. It was very unpleasant and we simply wanted to get to our room.The next morning Saturday, Oct 14th, I get a call asking if I was checking out of the room or staying another night. I was not at the hotel at this time and my items were still in the room. I told the woman on the phone that yes I was staying another night and she said she would be charging me much more than what I was expecting. I was highly upset that I was going to be charged much more than what I anticipated this weekend.When I got back to the hotel, I was not informed that the key card needed to be recharged over the phone. I walked to the front desk and Brandie was very apologetic after hearing about what had happened. She knew exactly who I was describing and let me know that she would be informing her manager, Valerie, about this entire ordeal.Brandie was very helpful and made me feel heard but I am on the fence about returning to the BestWestern hotels only because of the amount of unanticipated fees I had to pay.Rooms: Clean, nice sheets, Nice toiletries.Nearby activities: There is a nice park in Castro ValleyWalkability: There's some nearby eateries for a quick bite.
-
October 2023 by Jim Miller
They provided earplugs--to counteract the road noise. Breakfast was good. Room wasn't especially clean, nor was the mattress even close to new, but overall an adequate night's stay. Pool area made a good place to eat supper. Nice staff! Metro Taco was just up the road--Delicious.
-
September 2023 by Mulu Salavea
The hotel rooms are clean. The service is great. And their breakfast is just right! Thank you Martha for breakfast this morning! Staff is great at what they do.
-
September 2023 by Juanita L.
Roaches were in my hotel room. Customer service is terrible. The rooms are old and outdated.
-
September 2023 by Rocky Burks
Staff at this property are wonderful and treated us very well! The room is a little dated and could withstand some improvements. The breakfast fare was okay, and the staff was helpful when needing assistance.
-
June 2023 by Don Frasco
Located right off the freeway. Convenient free parking. Nice rooms and comfortable beds. Restrooms were clean and staff were friendly.
-
June 2023 by Jenny Watt
I've never stayed in a hotel that provided ear plugs. Now, I know why. The road noise was very noticeable. The room was nice. Not sure why they folded the pillows. We were concerned about the size until we took off the covers and fluffed them. It seemed like an unnecessary step for us to go through.
-
May 2023 by Stephanie W.
Avoid this place at all cost!!! They are clearly use to servicing people that don't care if the rooms are cleaned, filled with the smell of smoke or worst! If I could give negative stars I would. We book this hotel and have had the worst experiences ever! Our room was not clean after we put the sign for cleaning on the door the first night. Only to be told that we have to request cleaning at front desk!!!! For $200 per nights, wtf!!!!! So after returning to an untidy room. We were up at 6:30 am expecting to leave for work by 7am...I realized we were low on toiletries and called the front desk to request some items be brought up to the room. I was completely floored when I was spoken to rudely and disrespectfully by Sisong, the over night person at the desk. I asked for someone to bring up the items we needed and I was told that I was to wait until 8:30 am when housekeeping arrives. Instead of him offering to bring up the items when the second staff person arrived at 7 am. I asked for his name and he refused and then hung up the phone in my face. This demonstration of his lazy behavior and un empathetic way is mind boggling because the night staff went above and beyond to get us the towels we needed last night. When I checked out I spoke to the manager Valerie who was just as ignorant and rude. She attempted to flip the situation on us and interrupt me as I was speaking. I see where Sisong gets his training and behavior from!!! The hospitality in this place is nonexistent and I would not recommend my dog to stay here.
