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March 2024 by Dayra Garcia
Hello,I do not want to give a rating, but..My husband had an appointment today, Feb 17, 2024, at 2:30 p.m.We been standing out here in the rain and knocking on the door, we called about 6 to 7 times, and no one had come to the door. He did receive a text message, and he replied, confirming his appointment. It's really a shame and very unprofessional that they did not call us to cancel him he had to miss work today to be able to attend.
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March 2024 by Lila Perry
Best dental experience I’ve ever had. I’m 75
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March 2024 by SANDARA GALANO
THE INDIAN GIRL NAMED DR RIKASOOD SHOULD BE FIRED. She is the rudest dentist and obviously does not care about your teeth. She lies about everything and she is the most dishonest dentist I know. More dishonest than her front desk which also is very unprofessional and don’t know what they are doing. They need to hire better people that are experts . I don’t know why they hired people that don’t have no experience. Anyways So basically my appointment is at 8:20 and I come there like 8:21 and then they start like 9:50. When she starts she says “okay so we will do one filling today” and I say “no I’m supposed to get 2 done today because the temporary filling only last for a couple of weeks. Then she says “I don’t know if we have time for both today” and I said “well they said they will do both today and I was sitting here in the room for already almost a hour “ then she doesn’t say anything and she puts the numbing cream in my mouth on the top and I move my mouth and say “my root canal was done in the bottom not top.” And she goes n tells me that I’m wrong and says “no the root canal was done in the top” and I say no it wasn’t . Then she checks and pauses and tells me that it’s because I needed filling st the top not the bottom. Then she tries and says that the root canal dentist already put in my permanent filling. Then I go and tell her that’s not true because they sent me here just for that and she goes and says “okay let me check” and she checks and she says that the root canal dentist said I needed to come for a filling for the top and that they never said anything about permanent filling for the root canal. I told them that’s wrong because that dentist was a specialist and she only preforms root canals. Then she tries to say that she was in the wrong and that they emailed her for a filling not root canal filling. At this point my top right tooth was already numbed with the numbing cream. She goes and says okay we will proceed with the root canal filling and puts numbing cream in my bottom right tooth. I go and tell her this if covered by my insurance right because bright dental office specifically told me on the phone 3 times and even in person that I wouldn’t have to pay anything. After this she stops and says “one second let me check” then comes back with a bill of $700 .I’ve already gotten a letter that this place is getting sued and I am planning to sue them as well .
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February 2024 by Enia Guzman
This Dental office just wants to make money. They see every patient as a walking dollar sign. I had an appointment with them today and I expected my annual prophylaxis but they insistead me to get deep cleaning that costs $1044.00. They wont clean my teeth, not an option at all. When I told them I dont have money to pay for that they said I can get a loan. OMG!!! I called my insurance they said, it will not costs me anything to do my and my childrens annual prophylaxis. DO NOT GO TO THIS DENTAL OFFICE UNLESS YOU WANT TO GET ROBBED... Bad dentists.
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February 2024 by Mohamed Sokk
My recent visit to Bright Now Dental the practice was fantastic. The staff was friendly, the facility was modern and clean, and the doctor expertise and gentle approach made the experience comfortable and virtually pain-free. I highly recommend this practice for anyone seeking top-notch dental care.
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January 2024 by Leung Hellas Wai Shan
Bad Service; bad attitude; not helpful; wasted my time; dishonest; waited 45 minutes to hear something they could have told me at upfront. I told them at the beginning I had my own dentist and I needed them as emergency. I do not need full exam because I do not need double diagnosis. They did nothing on me except X Ray and the reason does not need to be known by doing X Ray. They would know by simply reading my forms I filled out the night before. They had 45 minutes to read the form. I walked in at 8:45 am for a 9am appointment but I was not called until 9:30am. Just an excuse to charge X Ray fees. The dentist told me she is a doctor and I am not. She thinks that all patients in Hayward area must be low income and stupid. They would not know how to voice out if they are mistreated. I am a Doctor too. The form even said if someone missed the appointment, they have to pay penalties. In my memory, the fee is $25.How about you are late? You keep me waiting for 45 minutes. Will never go there again.
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December 2023 by Maria alvarez
Absolutely, a very pleasant experience. Dr Sood was very professional, kind and both she and her assistant Halle made it a point to ask me how I was doing throughout. I was so surprised when they said I was almost done cause I had zero discomfort. I’ll be back??!!
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November 2023 by Wanda Owens
They didn't understand the concept of an emergency. It was 10/30/23 and she wanted to make me an appointment for 11/20/23 for a simple denture repair stating it had to be sent to the lab. i found a dentist who sent it to the lab and got it back the same day. They didn't take my insurance but that was ok.
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October 2023 by Hazel Mcglown
I love all of them the staff is unmatched and the doctor gentle spirit and hands. no pain afterwards… root canal, build up and more to come… I only want her to work on my teeth… Wondering experience… Thank you all…
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October 2023 by Joseph Love
All the recommendations that I need were expensive beyond what my insurance covered. I just wanted a routine checkup and cleaning. Felt like I was at an auto shop. ( I only came in for an Oil Change). Lol
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August 2023 by Dawn Criss
I love my dental office. The staff are all professional and friendly. I have never had a bad experience with the care and I always leave with a smile.
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August 2023 by Jayne F.
I really liked Dr. Sood but I will not go back because her front office staff do not do their jobs!!!! I needed a referral sent and 4 months later they billed me because they didn't do their job!!!!°
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August 2023 by Laura Wellington
Inefficient and not very attentive. Would not suggest anyone goes here if they value their time and their dental health.I scheduled a routine check up and showed up early to fill out new patient paperwork. The waiting room had one other person there. I waited 30 minutes to be called back, and the receptionist said she had to call to verify my insurance. Then got my X-rays taken and was told the doctor would review my images and be with me in a few minutes. Then I waited in the chair for an HOUR. No one came to check in me or update me on the delay.The doctor finally came in and reviewed my images right there, and then told me she recommended a cleaning. That's what I was there for! What was the point of that? She said I had to schedule it and if they weren't busy, they might be able to squeeze me in today. All of the chairs I passed were empty, so how busy could they possibly be? She also said I needed a cavity filled.So I went to the desk, frustrated, and they said they had to call to find out if my insurance covered the treatment plan. Hadn't she already verified my insurance? Why wouldn't she have that information already? They presented me a printout of the cleaning breakdown to sign. No mention of the cavity. They did the cleaning at that point, but it was the fastest cleaning I have ever had. She kept telling me I needed to floss better, but barely pushed the floss between my teeth and didn't touch the gums.Then they wanted to schedule a 6 month follow up. What happened to that cavity they HAD to fill? And I wasn't given a toothbrush, floss, etc to take home.This was a waste of time and I don't even know what condition my teeth are actually in. They weren't cleaned well, and I definitely wouldn't trust them to address a real dental problem.
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June 2023 by Allona Gill
My visit was excellent! I was explained details what was best for my teeth and health. They took time out to listen to me as well!
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June 2023 by Nikia Beverley
The dental experience here was very amazing. Halle was very good assisting me. Doctor Patel was very experienced in her procedure with me.
