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February 2024 by Super Luckies
This bank does not have their business in order and is a mess.
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January 2024 by Joaquin Jamison
There is a young woman I assume the greeter of sorts but overall her customer service and patience was superior. Ms. Natalie thank you also. You was very understanding and informative. I wish you all the blessings for you as well
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January 2024 by Maynor Mejia
3 starts well deserved. I called 800 number and told me that come to the bank as they will give help me. Young le came asked me for ID walked away and came back 5 min later saying they can’t see what I was looking for, I asked him if he knew what I was looking for, him being quiet gave the answer I told him what I was looking he walked away again 1 min later saying he can’t do it. I’m on the phone with 800 number again.
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December 2023 by Lulu S.
Where do I start. Thank you Mr.YungLEE you really saved me today. I needed to talk to a banker to finalize some paper work and transfers. He was kind enough to squeeze me in between his next appointment. This man saved me a lot of money today! God bless you YUNG! Very helpful and kind.
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December 2023 by Jodi V.
Been with them for years. Great way for a student to start off with their first account.
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September 2023 by Andrea Chen (fallinghawks)
I've done business at a few Chase branches around the Bay Area and I think this one is exceptionally good.
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September 2023 by GigiAnn H.
The bank manager here, Mr Emesi, is awesome. He's incredibly helpful and really goes to bat for you. The tellers I've worked with are friendly and nice and get the job done.
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May 2023 by Mohammad Pervaiz Nazari
Don't open at 9 be prepared to wait around 5-10 min
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October 2022 by Yen Y.
Great service from Nya! She's professional, courteous, and very knowledgeable. She answered all my questions and even printed the info I needed. Thank you Nya!!!
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July 2022 by Thomas Kuhn
Well they were very nice, considering why I was there
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January 2022 by Janel P.
The teller doesn't even have their login to book an appointment? Come on! It's OUR account,OUR money, WHY the F*** do I need to be limited by your incompetencies?
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November 2021 by Michael C.
Opened a business account and Chase recommended ACH protection, which we approved. Chase never notified us, as they were supposed to, about pending ACH requests, and even ones that we approved were blocked anyway, so all ACH transfers got munged. Only after we cancelled the service, did a bunch of notification texts about the ACH transfers finally come through, but we could no longer see any pending or blocked ACH status at all, since we had turned the service off (all history of them were wiped). Seems there is a competence issue...
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September 2021 by Akshay kher
Chase is the worst, managers are no help at all and they don't talk to their corporate office.The chase customer cares gave me a set of instruction to follow to remove the hold on my deposit. I followed the steps and brought the proof needed but the manager refused to look at it and said he doesn't have authority or power to help me on this. Now i am in their lobby calling customer care and on hold for 40 mins - that should tell everyone how chase works.
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August 2021 by Iliana V.
I was was fortunate to meet Natalie best customer service ever! She's sweet and super helpful! She's one in a million I promise:) best banker you can ever have! Very knowledgeable and professional.
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June 2021 by RACHELLE T.
Natalie is amazing! Super friendly and professional! She made me feel like family. Banking is just banking, I get it, but building positive rapport with clients is the icing on the cake. I highly recommend this bank.
