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September 2023 by Darlene Kodur
Buyer Beware!!! I bought white decorative rocks for a pathway. What I received was yellowish, orangeish, brownish(tan like) rocks, that are low quality and very ugly. When I called, they said that it was my problem and not theirs. I will have to eat the cost of these rocks to buy news ones( from somewhere else) and for the disposal of them. Buyer beware, you purchase at the risk of getting low quality and something other than what you ordered. This company will not stand by their product or their mistakes.
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July 2023 by Torres Jerry
Took off work to get there before they closed (4:30)--got there at 3:05.... the lady at the counter said their closef
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August 2022 by James Liu
The worst dishonest business ever you could find in the Bay Area. I ordered and paid 4 yard tan barks for my contractor’s project, and they only delivered little bit over 2 yards by charging the full delivery fee $100!!!and they answered my complaint call and saying, if it is not 4 yards, you bring them back to Hayward. The customer service lady, and Manage are all rude, they refuse to come by the address to verify. Horrible business because the Horrible People. Be careful if you order anything from this Horrible place.
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May 2022 by Boaz Meiri
Their service is pretty bad and even though on Google they say they close at 4pm, I arrived at 3:45pm and they were closed. I called them, they picked up the phone, they said that they do close at 4pm but yet they refused to let me in, even though it was 15 minutes before their official closing time
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April 2022 by Naveen K.
Ordered base rock and blue fines for the artificial grass, delivered on time and was 20% less than the store in Fremont. The lady on phone was professional unlike the experience I had else where.
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January 2022 by P A.
I purchased 10 yards of top soil 6 months ago, appears to be infertile/ bad; weeds won't even grow.
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December 2021 by Ying Xu
The worst quality compost soil I have ever bought. Almost 50% of sand in it. Don't buy any stuff from this ugly store.
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August 2021 by Stefan T.
Not visible from the street - but probably the best way to get a large project done. If your working on a large area nothing is quicker than have a truck load dumped right where you need it. I had been buying bags at home depot but it is expensive and very time consuming. The lack of visibility from the street - if your at all curious be sure and drop by and drive into their parking lot. I think it would be great if they could somehow put a little of their product alongside the driveway to advertise similar to how the neighbor on the left did. Probably best for contractors but they do sell by the bag and offer samples. I found the ladies behind the counter to be very friendly - almost fussing over me. Pricing can be a bit confusing as some rockeries sell by weight - some by volume - I did a little math on all of it and its very competitive but the price varies on the product. If you want large boulders or statement pieces - no better place - don't think Home Depot or Lowes even sells that sort of thing (maybe online with direct shipping).
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June 2021 by A G.
There are multiple locations and each has different pricing on rock products. I went to the Hayward location and bought a ton of Mexican black stone. Service was poor and the front desk lady is extremely rude, but the pricing was good so I purchased and delivered a ton of rock. During the project I was working on I needed more stone and found a closer location in San Leandro. When I tried to purchase more at the San Leandro location they wanted to charge me more. I told them the price I had paid and they told me they were told by their manager that they could not match pricing. In my opinion they deal with the public rudely at both sights. I watched how they treated the people in front of me and it was just as poor as they treated me. I have now started to go to Acapulco Rock and Soil and found them to be better pricing with better service by the front desk staff. They also were more accommodating for my deliveries needs.
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June 2021 by Ben M.
For what it's worth this place is a great resource. About a decade ago I had them deliver a truckload of dirt for some raised beds I built. The soil was good enough. Recently I built 7 very large tree planter boxes and needed some more soil. I did a bunch of research, looked at different options and decided to sample some of the soil I was going to use. They sell bags you can pick up. I think I'm going to have them fill my truck up this time, the delivery has gotten more expensive, if I were only to get one cubic yard it would be cheaper to buy soil at home Depot. The more you purchase the better deal you're going to get. Some reviews of this place make note that the staff can be less than helpful. This is not been my experience over the years. I think people are being overly sensitive. Do you have to ask for what you want, they can't read your mind.
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June 2021 by Sandip Devnath
I end up buying from this place, however folks works as employees who doesn’t seems to care about their company. No patience to talk to customer and explain or their question. Customer who end of buying stuffs for about 10k. I wouldn’t say all employees are like that, I end up finding one employee in my 2nd visit who explained things nicely, because of him they got my business else me and my wife were looking for somewhere else.They do have quite bit collection of stones, grass, pavers, rocks, fountains and other garden decorative n essential. I try to take pictures of all, please take a look.
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May 2021 by Unlimited M.
Bad,bad customer services with those old employees, this is a really bad landscape supplied, i dont recommend anyone to go buy at this place... really bad customer service.
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May 2021 by Keyvan Rezaei Moghadam
I was getting all my materials from this place for about a year, what at the beginning I tried to ignore as a one time mistake or a bad day, repeated multiple times with consistent patterns.First of all is this repeated incident of sneaking in small extra charges into my invoiced purchases. one time For one trip delivery they charge two trips, the other time for a deposit on 10 pallets they charge you 12 and more similar incidents. And worse is when you bring it up to them they refuse to accept.Second some of the people at the store are very rude, they give you this feeling that they are making you a favor by just answering your questions or accepting you money.After a year of putting up with them finally changed my shop. Much better experience so far.
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May 2021 by soolly 357
Customer service is really great it's one of those places you kind of have to go to the store and talk to the people and see what you want. I would say the website can be updated to make it easily understandable for what you want.
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April 2021 by Jackson W.
A smaller selection of products than Lyngso in San Carlos, but friendly staff and much closer to home.
