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October 2022 by Vasyl Shtets
The girl in the store was amazing! She solved the issue !
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July 2022 by Chloe Chiu
Check your receipts if you purchase anything from this store. They padded their taxes by 9% by double charging and including a “bart” tax. Very scammy. This is for the 25125 Santa Clara location
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January 2022 by Brandon Yu
Great friendly service. Needed to upgrade my phone and it was a simple exchange. I went in early December 2021.
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January 2022 by Cheng Liu
The person working there was completely incompetent, unhelpful and barely spoke English.
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October 2021 by Valerie G.
Always great customer service, and the prices can't be beat. I highly recommend this carrier and this location.
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September 2021 by Melinda S.
Be prepared to put a deposit a down pmt for the phone you decided to go with. They don't stock any phones at the stores except for the free $.00 phones. Call ahead to ensure there is a knowledgeable person who can answer questions and knows what they're doing when setting up your new phone. Check to see your files and photos come over. They only transfer stuff that is in your Google acct.Check for yourself and not trust what you hear. That is if you don't get a knowledgeable salesperson.
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July 2021 by Pepito Clavo 1 clavito
Best place to get a second phone activated. From the onset you can tell the store associates genuinely care about customer service. 100% recommend this place to anyone.Thanks for answering all my questions!
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June 2021 by Melinda Strey
Be prepared to put a deposit a down pmt for the phone you decided to go with. They don't stock any phones at the stores except for the free $.00 phones. Call ahead to ensure there is a knowledgeable person who can answer questions and knows what they're doing when setting up your new phone. Check to see your files and photos come over. They only transfer stuff that is in your Google acct.Check for yourself and not trust what you hear. That is if you don't get a knowledgeable salesperson.
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May 2021 by Zabihullah Wahaj
I visited cricket Franchise, located at 25125 Santa Clara St, Hayward, CA 94544, I would highly recommend that store, reason? Let me explain you,Fernanda and her coworker Brenda helped me Solved software issue which accrued in my Brend New 12 Pro MAX. Specially Fernanda, she is a professional sales representative at the store, and she performed her professionalism and best knowledge to understand the issue and tackle and solved the issue I had with my brand new phone, all in all I give A++++++++. For being so friendly and Professional, disciplined, and Kindness. Fernanda she speaks three languages, she had no issue with her communication skills,And she has the best knowledge to performing as a good Sales representative at that store. If i need them . I would definitely use their service if i need Arises.
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May 2021 by Ozvinh Jua Leon
They have such a great customer service. I don't have anything bad to say about them so far.Just go to this store and get a cool service
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May 2021 by Dj savedra
I've never had such wonderful customer service as Fernanda gave me. She is extremely knowledgeable and makes sure you understand all options to fit your budget. Whatever they are paying this associate is not enough.
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May 2021 by William Luna
They're cool girls, they have really good costumer service :)
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May 2021 by He Zhiming
The staff are friendly and knowledgeable to help me solve the problem.
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May 2021 by Sandy A.
My daughter and I spoke with SAID M who assisted in getting my daughter's new Samsung up and running. Thank you. We will return here for future phones. Mask's were worn. Customer service was A 1.
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April 2021 by heather cowart
I walked into this Cricket store wanting to get an Apple iPhone for my personal use. I have a work phone through Apple, which I LOVE!!! The nice lady(employee)who was standing near the door asked me what I was looking for? I immediately told her the phone I wanted!!! She was knowledgeable and went back got me my new Apple iPhone and picked out a very cute case with pop stand on the back, with temper guard for the screen!!! The second employee was there to assist me also very kindly!!! Both employees were kind, knowledgeable and even helped set up my new phone with my old phone!!! They really take customer service seriously!!! Go to them you won’t be disappointed!!!
