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May 2024 by Haj
Extremely unprofessional, rude and lacks inventory. The pharmacy opens at 9:00. I was there at 8:42. When it turned 9:00, I proceeded to the counter , which they told me to wait 5 more minutes so they can get ready. If the opening time is 9:00, they should be prepared to service people at 9:00 , not 9:07!
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May 2024 by Hue Nomi Nguyen
Lack of customer service on the floor.
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May 2024 by Corina Mihalache
I would not give them a star if i could. I came 20 min before their lunch and no one was able to served me and take my prescription. there were 3 people at the pharmacy reach and one served a client . a man finally came and my prescription and the other lady came out to letting me know they have to close for lunch time. MY question is, your lunch time is more important than a person in big pain? That’s a big question mark about your skills you have to take a job someone else might serve others with empathy. Sorry, but clients should be serve first, especially when no one announces me at my arrival and saw 3 people there that could help . I mentioned them that i am in big pain, that’s a shame! Poor service, i will never use them again!I did not ask you for a bottle of coke, i was in need for medicine /per urgent prescription. I never used them but safeway next door clossed their doors due to power breake…. so what should i do? I still can’t believe that happens to me in such a huge pain! YOU DEFINITELY DO NOT DESERVE THE SPOT YOU HAVE THERE! If you are in pain do not use them. Try care more about their food than to treat you with care! THE DOORS HAVE NO SCHEDULE FOR LETTING PROPLE KNOW YOU ARE CLOSING. But i came on your time ON THE SCHEDULE. If people came few min earlier as per any company policies, you must serve them! And than go eat!
HAVE A GOOD APPETITE “awesome” team!
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February 2024 by Norma M.
This location is the worse ever. The staff is not welcoming and the store looks like it's about to close. Low stock & dirty.
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February 2024 by Todd Smith
Bridgette is the worst cashier ever. SLOW!!! Chats to much. Finally started to get checked out and it took 10 minutes to get get security cap off. 10 people in line waiting. I asked why she does not request 2nd checker and her response was "I only worry about my self"
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January 2024 by Thuy Ho
On 1/2/24 I was waiting in line along with 6 other people. The register clerk was chatting up the storm with the first customer, then the 2nd customer causing a huge delays with the line. After 15 mins with no movement with the line, I had to put back my medications and left. This is not the first time I see that the clerk does this. If management allows her to take her time, then they need to provide their customers a back up clerk. This is the worst CVS in terms of customer service.
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December 2023 by Rosuel Randall
Pharmacy staff are not friendly, they won't refill your medications without saying why whether, it's covered by insurance or what not. They should atleast ask or if you're paying out of pocket. Instead they wait till you get to the pharmacy to tell you. No care for their customer.
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December 2023 by Wu Mj
I will give zero star if I can.
worst experience ever.
The staff is the rudest I have seen in the Bay.
Unprofessional and uneducated workers, who made fun of customers and unwilling to help. Zero customer support.
I don’t think I will come back here again.
Suggestion to management:
Replace the unprofessional staff, and fix your customer service. Don’t embarrass your brand.
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November 2023 by Larry K.
This was my first time shopping at CVS on Jackson. The service I received was exceptional. I was greeted by the cashier as I walked in, who was in the middle of ringing up another customer (and had a short line). She greeted me, asked if I needed help, and then told me which isle and which side of the isle the item was on. If that wasn't impressive enough, once I came back to the front of the store to get in line, another cashier opens up to help with the line. I must have been in the store for no more than 4 minutes. Based on this experience, everyone was friendly, knew their job; making for an ideal shopping experience, which is impossible to find these days. Thank you!
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November 2023 by Anthony H.
Beware, lately this store has been closing earlier than advertised. Showed up 15 minutes before closing today only the door was already blocked by a security guard. He even told me to try to come before 8:40. Why would I need to if you guys close at 9pm? I think he was trying to be helpful but still irritating, this location has been going downhill recently. Walgreens across the street has it way more together & a drive-through pharmacy.
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November 2023 by Porkbun
They never answer the phone
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October 2023 by Michelle J
Great service today, my husband & son and I came into the store for eye drops. The cashier, was very helpful and kind to us. We are not from the area, but the service was wonderful. Thank you!!!
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September 2023 by Tom C.
Refused to give me a COVID vaccine because they didn't know how to process a cash payment for it rather than going through insurance (my insurance will reimburse it, but does not work directly with CVS to process the payment). Apparently other CVS locations don't have this problem - this location simply doesn't know what it's doing.
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September 2023 by Frank & Strict
Texted me my meds are ready here in CVS 243 Jackson st Hayward. After 2 days, I went to pick up in the morning but the Lady said again to wait as she’s preparing my other meds. Then She texted me again after an hour. It’s so funny and infuriating. I asked why gave me a wrong first notice. Whewww They don’t give meds as promised. I went again and the queue is longer ?Their texting is useless
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September 2023 by marie swayze-foster
Excellent service
