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October 2024 by Nicole Scott
My grandson needed a tire repair. I couldn't get to the shop until close to closing. I was worried I wasn't going to be helped. Oto repaired the tire quickly gave some suggestions and was very kind. I will definitely be returning.
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September 2024 by bryce mendonca
Use to be a bicycle shop to purchase gear now it's just a bicycle repair shop. Dude that runs it is named Oto. Really good guy. Brought in a Jugs 3-wheel pitching machine. The wheels are tubeless, and a wheel slipped off the rim. Due to this, the machine became inaccurate. I wasn't even sure if he could do anything about it. He said bring it in and I will see what I can do. He fixed it in 2 minutes. Hard worker who knows what he's doing. Said he has been repairing bikes since he was 13 years old. he worked as the bicycle repair man for the cycling shop for 15 years before it went belly up. Will go back to him in the future.
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August 2024 by Maimya, Bae Baby
I called them about bleeding my son's brakes, I had explained to them (on the phone) that he has a hybrid system with a Magura master cylinder and a Shimano brake lever. I was told that it was going to be fine to bring the bike in. My son goes out of his way to ride the bike there, and then they refuse him... THIS isn't even my problem. I had CALLED them after to let them know that they should tell all of their staff, so that way, other potential customers are not inconvenienced and the person on the phone didn't have anything to say, didn't apologize or anything. He just said OK, and then that he hung up.
Edit/update: Unfortunately, I can't respond to the Cyclepath person who responded.
But for sure, you were notified that it was a Shimano lever with a Magura HS33 master cylinder. I made that abundantly clear on the phone call (multiple times) because I've had this issue where a store did not know and would not work on it and so I made sure that that was okay before I sent my child over there.
Also I had made it clear that it was the rudeness of the person on the phone that made this a bigger deal and now you as a poster (Cyclepath person), responding are also not being polite. So just pointing that out for any readers.
You could apologize and say I'm sorry that you wasted your time coming here but I needed more information -or something like that. Side note. My son said when he was there that the man was very rude to him told them he was multiple reasons and then the only reason he gave him was because it is a hybrid system. "Hybrid" means it's 2 separate things coming together.
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August 2024 by Pamela Trujillo
Horrible customer service! Don’t waste your time coming here!
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August 2024 by Mai MG
Extremely rude people
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July 2024 by adam a
The owner or manager, the chinese guy", hes very rude, has terrible customer service, i will never shop there agian in my life, i will not ever recomend anyone ever to go there, untill he can learn to treat people nicer.
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June 2024 by Trevor Howell
I came to Cyclepath years ago and never came back because how rude and unprofessional the staff was. I bought a brand new bike from them and the still treated me like trash's. I would never go to them. Spend your money with nice bike shops, not a bunch of Psychopaths.
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June 2024 by X Y
Staff is mean for no reason
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May 2024 by J D
I was a first-time buyer. The bikes are way too overpriced. Didn't know until I checked online. It is probably best to go somewhere else. There is no way I would go here to get my bike repaired.
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April 2024 by jose luis rodriguez
Buy a new bike online is cheaper than repair an old one with them
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February 2024 by Rory Yesmont
I've been coming to this shop since the 80s.they have what you need.alot of floor space to test ride the various bikes.theres a couple generations spanning being a dependable and knowledgeable shop.i worked here in the 90s.was slot of fun,but mechanics didn't make a ton back then.theres alot to be said about a bike shop.this shop has you covered.
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February 2024 by michaelc c.
went there for a small piece item and they said they couldn't help me out there employee had alot of attitude when I walked in and asked for help.i used to go to this store along times ago and it was way better then it is now.
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January 2024 by Norm K.
Whenever I need repair work or buy a bike since 2001, Cyclepath is my go to place. This was my 3rd Specialized bike for me ( I ride alot) and one for my wife and 2 for my teen age grandkids. They have always been friendly, knowledgeable and helpful. Pacheco, the bike Tech and Sebastian were very helpful and making sure the bike was right for me. I was told to come back after i put some miles on it for a free adjustment. Thanks to both of you, I love my new bike.
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November 2023 by Rob Mayers
How does this place stay in business?... Same as everyone else's comments about the poor customer service. I've never been spoken to with so much confidence while not having the experience of knowing how to pull out a seat post. The head mechanic had to walk him through the process, as well as coach him though responding to a customer's question.
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November 2023 by Princident
A great place! Their employees are super helpful and super kind!
