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December 2023 by Cj S.
I spent roughly $3000 shipping a package internationally and misplaced my tracking number. I went back to this location a little under two weeks after shipping and was told that there's nothing that they can do to help me locate my package. There was zero empathy. You could tell she didn't want to help me and she was lazy thank God I found my tracking receipt later that evening, but I would never go back there again, they need to do better with Customer Service!
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October 2023 by Aaron H.
Carmen did a great job with helping me problem solve my print job for my father's funeral. She was extremely helpful and got everything done on time. Truly appreciate your support.
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September 2023 by Willie Chao
Refused to print a valid label
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August 2023 by Edwin C.
When it comes to my packages: Cell Phones, Laptops; Credit Cards. FEDEX Pacheco Deliveries are worse in delivery time. 3 days in a row, they said they are coming at 8 PM but they arrived at 3 PM. The 4th time they show a picture of my residence with the package but they took it on the 3rd time of the delivery. I took a day off for the package and they did not show at all. The Office people never help nor care about the package re-delivery. They just says " Sorry, I don't care about your package, if you want, picked it up here in Pacheco" The Worsed Service I ever encounter in my whole life!!!"
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June 2023 by James Brogan
The staff is friendly, knowledgeable and helpful
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May 2023 by Rick B.
I've been a FedEx shipper for over 30 years, sending packages domestically and internationally from numerous locations. This FedEx office proved to be the worst I've ever experienced and would not recommend. Most offices are great and wonderfully accomodating; the intent of this one is to hustle every customer who walks in the door. For me they required extra packaging when it wasn't necessary, and required buying FedEx boxes when we've shipped similar packages all over the U.S. for years. They even violated their own Shipping Guide and Terms of Service when stating "their way" was required. I've packed boxes properly for the past 44 years and simply want the public to know that the employees are "just following their manager's orders" and are scamming people left and right in the interest if higher fees. FedEx is great; just stay away from this horrible location
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February 2023 by Constance M.
Came to drop off a package. I was carrying my baby and a big box. Waylon came and grab the box from me and had me out of there in 20 seconds. I really appreciate your help. I've always had bad experiences receiving my package your customer service changes how I view fedex. Thank you again
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December 2022 by Jake M.
First the driver lied and said they attempted a delivery. A lie. Driver said we were not home. A lie. W were home and have several cameras no delivery attempt. Next day the driver left the package on the busy street far from the front door. Luckily it was not stolen. Lazy workers with no work ethics. I am so sick of dealing with this company. They clearly do not give a damn about what they are doing. Retailers please...STOP USING FEDEX...
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December 2022 by Jagadeesh Rahul
Good service and very amicable
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October 2022 by Luis F.
Bad customer service. I was there today to send a fax but the quality of the scan was really low, so they suggested to print my papers in color. Thinking that this was going to fix the problem, I went ahead and printed my sheets in color but the quality stayed the same so I asked for a refund. One of the ladies asked me to print my receipt but I was trying to explain her that I did not accepted a receipt when the machine asked for. Raising her voice and with a really rude attitude, she told me: "SIR, I NEED YOUR RECEIPT NOW!" Yes, I got my refund but will not go back there anymore. Save yourself a headache and just use a App for faxing documents. As customers, we don't deserve to be treated like this.
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October 2022 by milet t.
I went it to print some blue prints and they charged over 5$ a page and 15$ for something called priority printing that I had no idea for what. keepin mind it was my like 10 pages
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October 2022 by Vikki W.
I recently started coming to this location to ship packages. The staff is friendly and helpful.
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September 2022 by Linda M.
When I came in to send a fax, they had changed the process for doing so since I last sent a fax. The staff person, a very helpful young lady, asked if I needed help, and then walked me through the process. I couldn't ask for better service.
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July 2022 by Princess V.
Used them for printing services and they were so helpful! I was very stressed because I have never printed any large prints before and Carmen was so nice and she printed a partial preview of my project so I can see if the font is big enough or not. Their customer service is really good and I know I will come back to them for any future printing needs!
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April 2022 by D B.
Carmen is a jewel! She was doing the job of three people with great skill and professionalism. Definitely ask for her to help you. She also had great recommendations to accomplish my printing job in the best way to impress my clients. Thank you, Carmen!