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July 2024 by Antonio Murrillo
Customer service was great. The employees were awesome very respectful and very welcoming. Thank you guys so much and God bless.
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July 2024 by reo2720
Got in and out WAY quicker than at Costco Tire Center. Yes, it did cost me a couple hundred more than Costco, but it was all completed in less than a day without an appointment, and the can do an alignment!
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July 2024 by Zeo tek
My wife took her car to get her tire rod changed a couple of months ago and they quoted her a certain amount, when the car got serviced this Firestone upcharged her $300. My wife was explaining to them that wasn't the quoted amount and they told her "it was more expensive than we expected". It was a back and forth argument to the point where I had to come in and then they started telling me that they mislabeled the tire rod part and that's why it was more expensive. They changed it within 2 minutes.
Today my aunt went in to replace her tire because there was a nail in it. She realized they put on the wrong tire and called to ask if she can come back in for them to fix their mistake. They told her "at least you didn't crash" and proceeded to tell her it wasn't their fault and they shouldn't have to fix the mistake for free.
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June 2024 by F Lose
Made an online appointment, and Tim the service manager read my comments completely. Tim made sure my requests were able to be completed prior to him confirming my appointment. Staff was friendly and knowledgeable. I waited in store, and was kept posted about the status of my vehicle. They did not try to oversell their services. I highly recommend Tim and this location.
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June 2024 by Carl Schreyer
Great experience as always from Firestone. Came in on a Sunday before they opened because I was told it was first come first serve at this location. Was checked in at 9 for an oil change and rotation and I am in my car leaving at 1030. The staff was extremely professional and courteous. In depth inspection revealed things I was not aware of and gave me a repair quote right away. They offer a military discount as well. Thank you for everything!
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June 2024 by Andres Ramirez
Awesome customer service! Got a flat, took it in, 30 minutes later, i was on my way! Thanks guys!
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June 2024 by GHOST 76M
I came in early morning for an AC diagnostic. In the end I have some parts I need to replace before I can get my AC recharged and fixed. I like that they called me out to the car to Show me proof of what they found and why they can’t just do a recharge. Peace of mind they found what I paid for the service. The lobby was clean. Could use more sofa chairs quit a few people waiting and it is a big store. Their restroom was fantastic! Clean, Smelt great and was tidy, mopped, with plenty of toilet paper. Loved the free phone chargers my phone almost died, until I saw the free charging station cool looking die hard battery charger. I walked on over to Denny’s to eat breakfast and kill time then came back over to walk the mall and then wait. They were nice and respectful the staff and kept my interior clean also. Definitely coming back. Their price was cheaper than other smaller dedicated shops nearby. I paid $49.99 here other places were charging $130 for an AC diagnostic. I’m satisfied with the service.
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May 2024 by Petrovich Starovsky
I feel that the services requested, provided, and recommended were fairly priced and executed. There was no haggling or back and forth pressure to convince me to have service performed. They did what they said they would, told me what should be done next, and how to schedule them in order of importance. Trust is earned, not given, and the techs represented by Xavier and Pedro took a huge step forward earning my trust.
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May 2024 by Rodrigo Marquez
I just want to thank Tim and the crew at Firestone. I came in for a random flat repair. The wait was over 2 hrs, Tim was able to get me in and out before that time and fix my tire. I was having a hectic day already but his services made my day so much better. Thank you. Great customer service.
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May 2024 by Dennis GFleming
Guess I caught them when the circus was in town. Complete clown show.
5 hours to do a tire rotation. that I had set up the day prior. Was told I'd be "in and out". Went and saw a movie, when I was walking back they saw me and ran out to get the car to START the inspection. An hour later the car is still in their bay, the mechanic is waiting for another mechanic to stop working so he can point out "the frunk". Got to listen to the tubby supervisor cuss and complain about not believing in tipping when he eats out, as a bonus. Yay! Probably doesn't like to tip because he eats out so often.
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April 2024 by Ryan DeStefano
Super helpful. We walked right in and he took a look and said they’d try to fix my tire within an hour. I came back and the tire was patched and functional within 45 minutes.
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April 2024 by Larry DAVIDIK
Worst Place Ever!. unqualified mechanics. I highly recommend bringing your vehicle anywhere else but here. DO NOT TRUST THESE GUYS I bought a vheicle here here they told me it had a blown head gasket. I took the vheicle to ford it was a bad collant lines and fixed very quickly
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April 2024 by OMG Retail
These guys are the absolute worst. Totally unqualified mechanics. I highly recommend bringing your vehicle anywhere else but here. I bought a truck here they told me it had a blown head gasket. I took the truck to Ford it was a $20 coolant line and fixed in 10 minutes. They should just fire everybody here
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April 2024 by Jeremiah Romm
Would not honor lifetime alignment package I purchased from the closed-down Mission location. They told me they could not find any record of my purchase. They would not accept an email reminder stating that I had lifetime service as proof. Later, I called customer service, who easily found my invoice and transaction by looking up my email phone number and make and model. The Mission and Oakland locations never had this issue. As I was able to get this information fairly easily later, why couldn't the store? As I cannot rely on them to honor my purchase agreements, I will no longer be using Firestone. Keep your receipts, folks.. keep your receipts until you die, apparently.
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April 2024 by Rashard Thornhill
Brought my Tesla model 3 here to get an alignment since Tesla dealership offers ridiculous estimates. Best decision i made. They were extremely fast and informative. The manager Tim was extremely helpful and answered all my questions and did a while inspection of the car. I got a lifetime unlimited alignment adjustments for 2/3 of the price Tesla was offering for ONE alignment
