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February 2024 by Kat
BEEN WITH METRO FOR OVER A DECADE NOW AND USED MANY DIFFERENT LOCATIONS AND ID HAVE TO SAY THAT.....Customer service is better here than at most metro stores and their tech is great to work with. The manager is almost always willing to go the extra mile, but give the guy a break a ruff day is a ruff day.ONLY THING IS THAT I SEEM TO CATCH THIS LOCATION AROUND FIVE IN THE EVENING AND THE ONLY PERSON THAT'S IN IS THE MANAGER...THE DOORS ARE LOCKED, CAR IS OUT FRONT, AND IT TAKES FROM 20-45MINS FOR HIM TO EITHER BE BACK OR COME FROM THE BACK TO OPEN THE STORE UP AGAIN.....I GET IT BUT PUT A SIGN UP SAYING THAT YOU STEPPED AWAY FOR A MINUTE OR JUST POST A CLOSED FOR THE NEXT HOUR SIGN. MUCH EASIER FOR US CUSTOMERS THAT GO TO THIS LOCATION!!!Otherwise any other time is usually great and I would have given this location a five star instead. ⭐ ⭐ ⭐ ⭐ ⭐
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November 2023 by Eladio Moreno
Took care of my problem, he was considerate of my needs
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September 2023 by Michael B.
I have been a customer of Metro since they began. I have always had good to very good customer service in their retail stores until I went into this store. The young woman there had a dumpster personality with no professional communication skills. I went in with an 82-year-old wounded veteran, here on vacation. He purchased a phone and was told he had unlimited service and data. His data ran out after two days. He was told they have a 14-day return policy. Two days after the purchase, and after going to a T-Mobile to get a new phone and a "real" unlimited plan, the young girl said they only had a one-day return policy. She refused to give her name, the name of the manager, or the business owner. She did not care this older man was without data and rudely ignored him and she tried to insult me. Thankfully the service was purchased with a credit card and the transaction is being reversed. Do not pay cash there; and really, just go a real T-Mobile store.
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May 2023 by Jose Garsia
It is an excellent place, it has free parking, excellent customer service, they speak Spanish and English and it is very easy to find.
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January 2023 by Antoine Mullen
Great service
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February 2022 by SKY Youngs
Very friendly and helpful great place if you need help with a new phone from Metro
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September 2020 by Chuy Harellano Huerta
These are people whit ClassVery Polite I recommend it
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August 2020 by Rick Cambra
Take care of business quick !
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April 2020 by Tif Brown
Real close to my job. My family has bought several phones from here. They always give us a great deal. The last time i was there he combined my accounts and saved me $33.00.bucks a month. Thanks guys. Service is always good & polite and they are always trying to improve my phone experience.The Store is neat and clean.
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January 2020 by Zacky Mc
I went there to cancel 1 number from my account and pay the late payment. The person who help me (Mo) was very helpful, everything done beyond my expectations! He was doing extra mile with called the MetroPCS customer service and solve my problem very quick and friendly. This is something I never find in all MetroPCS I ever went before. Thank you Mo! You are great!
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September 2019 by MO DOLLAz
Love this store especially they always give me their honest opinion on what phone fits me best .. I love that .. Always go the extra miles for their customers .. Excellent service .. Trust nobody but they are the ones i trust !!!!
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January 2019 by mohammad hummdan
The best place to get service
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December 2018 by Ea Rosales
The manager is great. He help me for over one hour to fix a problem with metro pcs. He did the extra mile and help me until the end. This place is worth to do business with. 100% recommend it.
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December 2018 by Pooja P.
In and out quick. Came in to get a galaxy s5 charging port replaced and they're unable to without insurance on the device. Was recommended to replace the charging port at Southland instead which is around $60. Got a nano sim installed on a unlocked iPhone 6 which will be used temporarily until the other device is fixed. The process took 10 minutes. $30 for a new sim and transferring the number onto a different device.
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August 2018 by Moe Sta
The guys are great, very helpful
