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June 2024 by papi Reyes
Very very, bad experience, I do not recommend them, they do some tricks on you, but good ones and you come back to complain and you don't beat them, they block your accounts, they charge you for things that you don't even realize, please be very careful. Check your receipt very carefully when paying.. BAD SERVICE..
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April 2024 by King Smiley
Worst service ever, they steal people money. I literally just got a new phone, then paid my bill for my other phone, and the next day, both phones were off. So I went back to the store, and they said they fixed the problem but only put an extension on my service. Two days later, both phones were off again. I'm going back there today just to rectify the problem. Oh, and if you can't speak English and communicate with people to help them, you shouldn't be working in customer service.
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March 2024 by Norma Hernandez
I was very pleased for all the help they gave me. I really recommend it here very helpful personal all 3 young ladies where very helpful. Thank you! for your customer service.
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January 2024 by Steven W.
I went into this metro store on dec,22,2023 to purchase the new razor phone . i was going to port my number to get the $99 deal i was told i could not port my number and would have to get a new number. i told the sales woman ok so a new number for this phone costs $199 plus tax so by the time im done they charged me $399 after i paid the girl starts to hand me two tcl tablets that i didnt ask for she told me they were free i said wow then she also hands me a jbl speaker also free she says well i wasnt feelling well so i went back and went to bed the next day i start looking at my reciept they not only charged me $140 for this speaker which i was told was free and they charged me a $100 activation fee for my phone and two tablets which i was also told i was not charged for also the girl also told me i had to get the $75plan which she lied again i looked at my plan they gave me some $40 promo plan instead of the $75 i also my reciept says i ported my number and the phone was $99 plus tax i returned to the store confronted the sales girl she continued to lie to me with excuses i told her about the plan difference soshe upgraded my plan right there in the store and i was charged another $25 for a plan i already paid for i called metros 888 number and they told me i was charged for actavation on the two tablets LET ME TELL U HOW UPSET I AM AT THESE LYING CROOKS THEY LIED AND STOLE MY MONEY THIS STORE CHEATS ITS CUSTOMERS IF YOU PURCHASED ANY PRODUCTS FROM HERE YOU BETTER CHECK YOUR RECIEPTS BECAUSE THIS STORE WILL STEAL AND DECEIVE YOU EVERY CHANCE THEY CAN AVOID THESE CROOKS LIKE THE COVID WORST METRO EVER
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October 2023 by Ezequiel Solano
Be careful with this place, they add products so they can sell and charge you more.(Terrible service)
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September 2023 by Isaac Huerta
I asked for help and they didn't know how to give me an adequate response. In the end I ended up doing it on my own.
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July 2023 by Mrs Tell it
Staff is not personable.!! Confused on why you have a customer service job if you dislike helping others. Try a simple Hello as customers walk in.
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November 2022 by First name “Sasha” Last name
Worst Metro PCS ever. Took advantage of my elderly grandfather when he came here by himself. He told them what he wanted, and then "they" signed him up for something he didn't ask for. Completely took advantage. Very unprofessional, would not reccomend this location to anyone. Stay away.
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November 2022 by First name Last name
Worst Metro PCS ever. Took advantage of my elderly grandfather when he came here by himself. He told them what he wanted, and then "they" signed him up for something he didn't ask for. Completely took advantage. Very unprofessional, would not reccomend this location to anyone. Stay away.
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November 2022 by Mrs P
Staff is not personable.!! Confused on why you have a customer service job if you dislike helping others. Try a simple Hello as customers walk in.
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October 2022 by Mrs Belle
Staff is not personable.!! Confused on why you have a customer service job if you dislike helping others. Try a simple Hello as customers walk in.
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June 2021 by Mikesse Jones
Fast and polite.
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June 2021 by Sandy Larsen
Very pleased with my phone and plan!
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June 2021 by Juan Zapeta
(Translated by Google) Good excellent service(Original)Buen servicio exelente
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May 2021 by Ivan Diaz
(Translated by Google) The service is mediatic.(Original)El servicio es mediatico.
