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December 2023 by Arielle C.
I've been going to OTF Hayward for a month now and I enjoy the workout, community, and equipment. Isaiah at the front helped me set up for my first class there. He was friendly with each client and informative. He has a good attitude and enjoys his job. Also going to shout out Coach Jeremy and Coach Jess! Their energy and knowledge is top notch for leading group fitness classes. I am grateful for them because they help me get more out of the workout by giving tips and pushing me. And their playlists are awesome! Very motivating and keeps me present. The members are cool too! Acknowledging each others' efforts and quick check ins to the person next to you help connect us. We're all here to better ourselves. So why do it alone? I also like that they have events/challenges to increase member engagement.I look forward to the upcoming year and taking classes by other coaches.
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October 2023 by Achutam M.
Great gym with great coaches but the reason for my single star is the studio manager Isaiah Cota. I see other folks have given this gym a single star and mentioned the studio manager Isaiah Cota as being extremely rude and arrogant and I agree with their assessment. He is impossible to work with... I'm only giving this review due to Isaiah's behavior. If you don't have to deal with him, this is a great gym to workout at. The coaches especially Erika and Jess are amazing. Love working out w/ them.
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October 2023 by himadri acharya
Dishonest!! The lady at the front desk literally lied about a promotion that was playing on the monitors in the lobby. Definitely seemed very shady and not a fun interaction.
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September 2023 by Hana
Great first experience. Front desk manager and my instructor Jeremey were friendly and helpful. Really enjoyed my first workout at Orange Theory. Looking forward to more!
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September 2023 by Paramjit S.
If I could give a zero star review, I would mostly because of the manager Isiah that works there . Not only was he very rude to me but extremely disrespectful to my wife. My wife had purchased a membership, and after a couple months, she was no longer able to go through to her health, naturally, we contacted orange theory, and a representative advised us that we can't freeze your account with no charge and refund the monthly charge that was just applied because my wife is not able to go. Isaiah rejected this, and was not willing to help nor offer any empathy towards our situation as we notified him that we were advised to get a doctors note due to my wife's health based off his employees instructions he was rude disrespectful started screaming and shouting on the phone. Not sure if this is a power trip but at a certain point he wanted to make sure that we receive no help at all as I asked him for the regional managers, contact info and he would not provide it. He is one of the most disrespectful people we've met and extremely rude so we're going to let all our friends and family know to watch out for this location because it was run under a person that has no values and consideration on how to speak to people. I am still looking to speak to the regional manager regarding his behavior. Stay away.
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August 2023 by Siddiq Khan
Had an amazing workout with the instructor and felt great after. Great for anyone that wants to workout
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June 2023 by Paloma Z.
francisco is amazing he is amazing at his job. very attentive. he cares. he listens. he made me feel welcomed and understood. amazing customer service from francisco. 5 stars for him! i would give more if i could!!
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January 2023 by Anna R.
I was a founding member in 2019 then quarantine happened so I stopped going. I finally decided to come back last fall and I'm so happy I did! The workouts always make me feel great. The coaches are so encouraging and the front desk staff is always friendly. When you go regularly, you really feel like you're part of a community.Read my original review in 2019 for the nuts and bolts of it all. But OTF has become a party of my weekly routine and is so great not only for physical health, but, more importantly, mental well being. It may seem hard in the beginning, but as with anything you start out with, there's a learning curve or adjustment period. Stick with it and you'll be glad you did. Shout to our favorite coaches. They are such a motivating factor in coming to class. I won't name names though because I still want to be able to get into their classes!! haha. They know who they are!! (You will figure out too if you go!! So, go!!)
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December 2022 by Peehu S
Classed and trainers are amazing. I am noticing difference in energy level just after 1 or 2 classes.
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December 2022 by Veronica Rabuy
I like the pace of the classes and the encouragement of the coach throughout the class.
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December 2022 by Anna M
I love every class and every coach there!
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December 2022 by Divi Kumar
Amazing staff, super friendly :)
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December 2022 by Miranda Linarez
An ideal place to train happily.
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December 2022 by Emerita Alvarado
OTF is an AMAZING experience!! I love the guided workouts, the staff, the people, the energy! I have been doing OTF 7 months now, I have lost 20 pounds, I have energy, I have better self-esteem, and I feel great in my body! I love my body and my energy! ?? ✨✨✨✨.Thank you OTF!!!! ??????
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December 2022 by Sonia Grewal
Awesome workouts and engaging enthusiastic coaches. Time flies which makes it easier for me to be there and stick to the workouts! Hoping to see results soon.
