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January 2024 by Chante' L.
Staff was helpful and friendly and took us to find the product we were looking for. The store was clean and fairly organized. I would recommend going there for any pet supplies.
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November 2023 by Alma V.
On Friday morning 11/24 our dog was experiencing an upset stomach. We called around to see what pet store carried a specific brand of dog food that helped our dog in the past. We were happy to hear this store carried that brand. (FROMM) We made the 30 minute drive out. I waited in the car with the dog and kids while my wife went inside. She comes back and as we drive away she tells me she had to have a conversation with the security guard. She tells me the minute she walked in, she was followed by said security guard. Before she looked at anything, before she touched anything. She went down several aisles and confirmed her suspicions that she was absolutely, 100 % being followed. She had to stop and assure the security guard that she had the money to purchase the items she was there for to which he replied "oh ok, go ahead and shop." I was fucking LIVID. Why????? I called the store and asked to speak to the manager. I was transferred to a man who explained he was the supervisor and that the manager was out. I asked him what the protocol was for following people around and he said it would happen if someone looked "suspicious." So what was suspicious about my wife that she was followed before she even had a chance to touch anything?? That she is Black???? At this point, this is the only thing that comes to mind. I told the supervisor this behavior was completely disgusting . We are in the Bay Area. It's 2023. People should not feel uncomfortable and unwelcome for no damn reason. The supervisor told me he would be telling the manager to call me back and that I should receive a call no later than Sunday. It's Monday 11/27 and of course, I have not heard back from anyone. I'm not about to play phone tag with anyone. This store needs to get their shit together and properly educate their employees. I could just let this go but I'm so sick of this type of behavior. My wife should not have to prove or explain herself to be treated with respect.
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November 2023 by Mark B.
I have been meaning to write this for a few weeks. It all started with a bad day at work and coming in to pick up my monthly needs for my 3 dogs, 1 cat1 1 bird and 3 fish tanks. I had to use the bathroom and I noticed it was out of order. I was not happy with the response why it was closed, so I let off a little steam. This is when the heroes showed up. I had 2 different employees come up to me and cushioned everything, after they explained. I even ran into someone in the parking lot who also was very pleasing to speak with about the issue. I must say they way they handled everything was perfect. Now I know why I go there year after year. I always do and will continue to send all my family and freinds to Pet Club, Hayward. They always treat me quickly and professionally. Hats off to you guys Best selection in the Bay Area.
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October 2023 by Fred Vu
Have been buying pet food and snacks since 2009. Decent price and a lot of choices. Plenty of parking, too.
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October 2023 by Bashir A.
Admittedly, I get most of my pet stuff online as it's easier but Pet Club came through last weekend when we needed something immediately. My aunt wanted to surprise a small family member with a new fish tank. While she got the fish tank on trip number one, a follow up visit was needed to actually get the fish and the food. As most retailers are, Pet Club is short on staff and very busy. We patiently waited until someone could help us choose fish to go. The associate who ended up helping us was great. Not only was he helpful in picking out the correct fish for our tank, but he was very patient with our (many) dumb questions. He even gave me some pointers on what food to purchase. I didn't get his name, but I appreciate the gentleman with the tattoos on his face. Thank you for taking the time to help us and I look forward to coming back to Pet Club anytime we need stuff for our new fish.
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October 2023 by Flores Ficharoja
The prices are better than the other larger pet stores in the area (a few cents can make a difference). I'm a regular there, and the employees I've come across are polite and well-informed with their products. They offer higher quality foods for all types of pets. VIP care comes every Saturday and Sunday as well if you need to have your needs to get deform or have their shots. The plaza does need a make over. Definitely recommend.
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October 2023 by Heather Reed
I can find almost everything for my fur babies. Staff is always friendly and helpful.
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July 2023 by Metro Pcs
Large selections of cat food. We got a picky eater and really require a lot of options. She likes to change it up a lot.
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July 2023 by Quincy W.
Laurie was very helpful and nice an I will return whenever I need any items from the store
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June 2023 by Juan Lopez
Very good place to buy all your pets needs
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June 2023 by Jenni Sherriff
This is a huge pet warehouse, and the prices are very good. They have tons of food, treats, toys and medications for dogs, and they have more for birds and guinea pigs than other pet stores in the area. Unfortunately, while they have a LOT of different food and treat options for cats, they stock very few medications formulated for use in cats, so you have to buy meds designed for dogs and cross your fingers ... or go somewhere else. Sadly, for us, that means we will be buying guinea pig supplies here but will be going elsewhere for all other pet needs since cats appear to be their very last priority.
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June 2023 by Sonny W.
A local neighborhood huge pet discount dept store that allows you to escape the typical Petsmart. Happily discovered due to VIP Petcare that runs a mobile operation on weekends here.
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May 2023 by Kyle D.
Everyone who works here is so helpful, nice, and informative. They have a great selection of natural, organic, and regular cat food, which is hard to find at places like Petco or Petsmart, especially in bulk and for their prices.
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May 2023 by Britney G.
Bought a toy here for my dog and it broke 2 weeks later. We didn't have the receipt (which i understand they clearly have a strict policy) but we had the card we paid with. Manager was rude, immediately told us no. I explained to her that it broke and that is not our fault, we're just here to exchange it for the exact same one. Told us she needed to see our bank statement to ensure we bought it there. I think it's stupid that they can't look up transactions with your credit/ debit card but whatever. She ended up doing it for us but had hella attitude and made it seem like we were a bother, definitely not understanding. Wont be shopping here ever again. Fix your damn policy if your products come back broken.
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April 2023 by Ritesh Chand
I have a dog and this place is like a pet paradise. Lots of brands and variety of foods available for animals.I took away 1 star because the employees are extremely rude. There was 1 person ringing people up. Other 2 were standing around talking, laughing, and not really doing anything. I went over to ask a question and they completely ignored me. Didn't even acknowledge me and continued to talk to each other. Also, forget about finding any help on the floor. There was no one walking around to see if customers are finding everything okay.So, better than Pet Smart when it comes to pet food and pet related supplies. Worse than Pet Smart when it comes to customer service.