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December 2023 by Michael T.
I walk in and make an appointment to come back later the same day to get my new tires. The girl at the front desk was on the phone, trying to multitask and taking my information down and said they have the tires in stock. I go and kill some time and run errands for a few hours from 12pm to 2:00pm since 2pm is when they told me to come back. I come back at 2pm and they said my car will be done at 5pm. I wait there for almost 2 hours and they said they didnt have the tires in stock. Do not multitask and please dedicate your time to walk in customers. Its simply rude and top of that wasting my time made me even more mad. I do not recommend this place. The GM didnt give me a resolution or an apology either. Take your business down to the Goodyear Tire shop down the street. Their prices are more affordable, better customer service and wont waste your time. I would give 0 stars if i had the chance. This place shouldnt even be open for business. Terrible experience.
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December 2023 by Brett D.
Had an appointment for an alignment at 10am. I arrived 5 minutes early and was told there was a 2 hour wait to get my car in. I said I have an appointment for 10am and was told "we are honoring your 10am appointment, there is just a 2 hour wait." Well, no, because that's not how appointments work. The woman helping me was pleasant enough, but please do not waste my time.
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December 2023 by Johnny R.
I bought my tires in San Francisco big o tires , I live in Hayward so I took my car to BO tires in Hayward they took my car and serviced it. Service was fast and reliable said if I needed anything else they would take care of me
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November 2023 by Dan Craver
What a friendly and welcoming place. Fast and efficient. Great pricing. I will be back. Thank you for making me feel I am just not a number.
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November 2023 by Dlee 3.
Scam alert. I went in for a wheel alignment and was told I needed $2400 worth of front suspension work BEFORE and alignment can be performed. This was told to me by the Assistant MGR Alyiss. These repairs were not even optional. Moreover, I was told 'we can align it, but after one imp, your alignment would be off again. HmmmmI am an auto mechanic myself, certainly not a suspension expert nonetheless. However, I have replaced tie rods before and know the difference between a tight suspension/ steering and not. There is zero play in my steering, virtually zero. What tipped me off was I was told I have bad shocks....on the report it stated bouncy shock (how did they know this on the rack lol) and said they were leaking. These are Bilsteins (yellow) with 30k miles on it! No oil on the shocks, no leaks. I ask for an inspection to confirm the work that was needed. I had one minor split bushing that does need to be addressed, not now as there zero noise or play. In addition, the tie rod was deems bad, with zero play in the steering.How did they come up with $2400? OEM parts do not even total $400! Labor hours? Shop rate? These numbers make no sense. Moreover, repairs that we're not needed other than one lower control arm bushing.
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November 2023 by Antoine Slaughter
The people over here are amazing. The most honest people I have ever dealt with. Alyse was amazing.
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October 2023 by Farida Savai
I went to this store in Dec 22 spent $500 and went again in 17th Oct 23I went for there with the appoitment and they did not finish my oil change for which I paid $65 dollars and I bought oil from outside. Else where oil change is $29.99 with oilNow I had groupon but they did not honor it I spite of going to BIg O tires for tire change, brake change and rotors.Normally, rotors are resurfaced but they made me buy new rotors for front and back. In 6 months I spent $2200 at Big O tires and still they did not help me with $50 groupon.Never recommend this place to an one
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October 2023 by Margaret Spargo
Best place to buy tires. Customer service oriented, knowledgeable and no pressure. I will be returning with my other car. I am Customer for life now.
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October 2023 by Nicole S.
Alyse deserves a raise! She was so pleasant to work with from the start of our phone call to meeting in person! She saved me $1300 by patching up my tire for $40 instead! She could have easily lied to me and scammed me because I didn't know better but she didn't!
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September 2023 by Jessica B.
If I could give 0 stars, I would! Please take your business somewhere else, there are dishonest mechanics working here. I went in for a tire rotation this morning and just now picked up my vehicle and noticed there is huge damage to my hub cab that I recently installed literally last week on Thursday. I work from home and barely drive, so the damage here is no doubt from this recent transaction I had with Big O Tires. I don't appreciate paying for a service, picking up my car when someone at this location caused the damage, knew about it, and let me walk out with my car like that. Where's the honesty?This place is trash with trash employees. Be honest to your customers that's the least you can do. In the meantime, I spoke to Alyse who said there is nothing she can do at the moment and the manager of this location will need to review the footage and return my call on Monday. Let's hope for that folks, I am very curious what will be said about this as their employees claimed the damage was 'already there.'To the manager, I hope you are reading this, I will take this up with my bank if it comes back that there is nothing that can be done. In the meantime, I will give them the benefit of the doubt to rectify this appropriately, I did have to come here and write this review because I don't appreciate the dishonesty. Please see pictures for reference.
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September 2023 by Len Persson
Never been to that shop but the shop in San Lorenzo is good their fair and available but don't go there prices too high !
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July 2023 by jesse galicia
Big O tires in Hayward was amazing. Alyse got My run flat tires in 1 day for me when every one else could not..1 Very Satisfied Customer !!!!!!!
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July 2023 by Nestor Salvador Lopez
Went to a few places on a weekend i think and no one hand time for the repair i needed. I want to thank the mech Sam for not only knocking out the repair in noooo time and properly even got an alighment, the staff are extremely respectful and helpful to your needs. I will 100% come back..
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July 2023 by Dafend Daweak
Big O shop #005313, PLEASE keep up that energy and work ethic from last Saturday…it makes your crew stand above others!
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June 2023 by Himanshu Kumar
used my groupon coupon here to check my car's basic operations like braking, alignment, battery. The mechanic said that there was a nail in my tire which I never saw. I had to ask them to fix it, obviously. But I never saw that nail