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November 2025 by Anthony Hawrylechko
Drivers were professional and exercised care with placement and handling of the POD containing my household.
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October 2025 by momo
PODS turned my move into an absolute nightmare — please read before you book.
I chose PODS because a close friend recommended them. It was my first time using their service for a long-distance, cross-state move, and I genuinely wanted to trust them. The whole process was supposed to take about ten days. Even after all the “discounts” they offered, it still cost nearly $4,000.
From August to October, I called PODS countless times to confirm every step — pickup, delivery, scheduling — because I had a lot of heavy furniture and wanted everything to go smoothly. Every representative sounded friendly and patient before I paid. I wish that attitude had lasted beyond the sale.
My delivery was confirmed for Saturday, between 7 a.m. and noon. Starting on Thursday, I got three different confirmation emails, each clearly saying my delivery was confirmed and would arrive as scheduled. Then at 6 a.m. on Saturday, while most people are still asleep, a local driver called me once. I didn’t hear the phone. Without a second attempt, no text, no follow-up, PODS just decided to cancel my entire delivery. The driver simply rescheduled it to the next Thursday — almost a full week later.
That single decision set off a chain reaction of chaos. I had already booked movers, cleaning crews, and other services for that day, all of which had to be canceled — costing me nearly $1,000 in cancellation fees. Because I couldn’t access my belongings, I had to stay in a hotel for almost a week, spending another $1,500. And to make matters worse, my most important documents were inside the container. I was supposed to start my new job the following Monday, and because of this, I couldn’t.
What makes this truly unbelievable is that no one ever told me this could happen. From August to October, through dozens of calls and emails, not a single person mentioned anything like “if you miss a 6 a.m. phone call on delivery day, your delivery will be canceled.” That’s not a reasonable policy — it’s hidden, unethical, and maybe even illegal.
When I called PODS afterward, they tried to excuse it by saying I didn’t have a parking permit. That’s ridiculous. No one — not a single rep, not a single email — ever mentioned I needed one. If such a permit is required, it’s their job to inform customers, not mine to research every local regulation. I hired PODS for their supposed logistics expertise, not to be punished for not being a city official.
Dealing with customer service that day was another disaster. I spoke with several agents, and all of them kept passing blame and making excuses. The so-called supervisor was shockingly rude. He actually mocked me and said, “You can keep going in circles all you want, but we’re not going to fix this.” No apology, no solution, no accountability — just arrogance and complete indifference.
At this point, it’s not about a missed call anymore. It’s about a company that takes your money and disappears the moment something goes wrong. A company that hides behind “policy” instead of helping real people.
For anyone considering PODS: please, think twice. Moving is stressful enough already. The last thing you need is a company that cancels your delivery at dawn and then tells you it’s your fault. A company that treats its customers this way doesn’t deserve your trust.
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August 2025 by Farida Rivera
George was great! He was punctual, thorough, careful and professional. Thank you!
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August 2025 by J P
Poor placement of 16 ft container. Driver said he doesn't have time to fix it. Major safety issue and calling Pods didn't help. They do not care about people's safety at all
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June 2025 by Dennis Lee
thanks!
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May 2025 by C. Carter
All of my drivers were great! A special thank you to both delivery drivers!! Both were impressively skilled at getting the container in exactly the best spot making my job of loading and unloading easier. I hate moving but PODS made it easier than it would have been. I highly recommend moving with PODS!
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March 2025 by Ömer Faruk Yalçın
We had a great experience having our container picked up. Our driver, Anthony Suloq, was professional, personable, and handled everything very smoothly. Thanks for a job well done!
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January 2025 by Devon Freeman
Unfortunately, the quality of PODS has gone downhill over the years. I had multiple issues, at each step of the process. Not only am I out of the money quoted for the PODS service (which is expected and I was happy to pay), I also had to take time off of work to manage their multiple mistakes, and had to pay extra money out of pocket, and my front lawn is destroyed. So the “price” of getting the POD ended up being more than $1000 more than the quote when it is all said and done.
And the customer service and problem resolution is non/existent. Once they have your credit card info, they will have you explain your issue 7 times to 7 different people, and never follow up with you. Terrible business model and highly recommend you go somewhere else for your moving needs. This company just isn’t what it used to be, sadly.
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August 2024 by Tami
Sidney Roberts fast friendly. Feel like he's part of the family
PODS is the only way to go
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July 2024 by Jane Anderson
Angel is such a pleasure to interact with as he is helpful, efficient and responsive. He helped us overcome any challenges we had.
They have a slogan on a poster outside the office that says: “Every Customer Matters”. Angel puts that into practice and he really is a joy to deal with. Thank you!
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May 2024 by Mrs. Baker
I will never use this company again and I advise no one else use it either. Dont waste your money
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April 2024 by Katie Gentry
The driver Jot was great and the process was seamless
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April 2024 by June Sockol
PODS was easy to use, fair pricing. Drop off and pick up were easy to schedule. I would definitely use them again.
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April 2024 by South Valley
I had a great experience with the pods drivers,Gus and Manny. They provided smooth delivery and pickup services, making the whole process a pleasure to work with. Highly recommended!
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March 2024 by acpittcraft1
Professional, clean, reliable. No surprises.
