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December 2023 by Urvish P.
Very nice and comfortable bed and nice location also the rooms look new and remodeled.
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November 2023 by KRYSTAL BALESTIER
Gross! We literally used our own bed sheets/pillow cases & blankets. Rooms are disgustingly dirty, stuff all over walls, stained bedding & towels. There was no breakfast (as advertised). The Indians that run it are a family that live there & are not happy to help. when we walked in for breakfast they had their own breakfast only & looked at us like we were crazy. Floors were filthy! So dirty we didn’t sit on couch & literally wiped down everything cleaning it ourselves before using. Do not recommend! O & 3 hours before check out the Indian guy was like “checking out” at our door we said no 2 & he kept asking like every 10 minutes until finally we just left, horrible experience do not recommend!
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September 2023 by damarkis Shawn
I gave one star. The location is a good part but, not much. You’ll travel little to get to a store, a better hotel or, the bart station. The two stars is for the lousy staff and I do mean all of them. Regardless of how kind you are they don’t really reciprocate it. The place has roaches, a television with few stations (that doesn’t always work) and a bad shower experience. To top everything, remember how I said the location is better but not that good? Well you’re going to have some characters and maybe a cop visit around the building. I forgot to say I remember at one time I saw an employee using the restroom outside in the daytime and literally when he had a bathroom inside the building…think about that he exposed himself to me and people looking out the window for zero reason but, because he felt like it. I recommend the La Quinta not far away, if you can pay the extra it is a little better. A slightly better shower, a small pool, better cleaning lady’s (regardless of their english) and a better area all complete with an okay breakfast. (yes real breakfest if you can wake up on time.) Cheers.
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September 2023 by ULTRALISK BUILDER
The detectors were out, the breakfast room was down for maybe covid maybe electrical reasons, the walls and tub were dirty, there were no towels or wipes or napkins or anything, and the main desk clerk was having a bit of a time understanding our needs for a first floor room. Not reccomended.
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September 2023 by Eduardo C.
False Advertising. This place does not look at all like the pictures they advertise. Stay away from this place if you book a room here. You wasting your time and money
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August 2023 by Shane Warren
This place is the epitome of a Roach Motel. The Indians from India are buying up these hotels and running them into the ground literally.They are running them like they are hostels in India or a third world country. They should charge accordingly for how they are running those roach motels. They are trying to save money in every which way that only makes it worse for the customer. My wife booked this hotel because they advertise free breakfast and then when you get there they come up with an excuse on why they cannot serve breakfast.I can't even begin to describe how gross and disgusting this room was, but I will try. The sheets were not washed and they were dirty with black hairs and pubic hairs on them. The towels had holes and were as dirty as well with black hairs in them. Our feet turn black from walking on the floor. The tub doesn't look like it had been washed and who knows how long. The coffee make your head white curds in it. The door had marks all over it. There were several sections of paint missing and several different places. There was an unknown object stuck on the ceiling that looked absolutely gross. We will never be staying at a Quality Inn again. The worst room that we have ever stayed in. Pictures attached.Tip....If you are going to run a roach Motel, charge roach Motel prices. Quit with the false advertisement.
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July 2023 by Richard Donahugh
Got a room for one night. It was an easy booking for me. Checking in was too. No overnight kit btw - toothbrush, toothpaste, etc. Anyways, when I got into the room, smell was ok, but the fridge was really bad. Seems like a dead racoon was inside it. The floor is sticky so ?. Never trusted using the sofa just because. Tried to remove the layers of the bed to make sure theres no bedbugs, but sheets had black stains and had rips the side of 2 quarters. Pulled the bed frame and it was dusty and dirty with wrappers of food. Went to the sink and had yellow marks. Needed a shower so when I got in, the bathtub drain needed tlc. Wanted to use the towel to dry myself and the towels are NASTY - I noticed upon lifting it agains the light that it was brazen from overuse, there were black stains and what looked like a sticky tiny green slime (probably snot or booger). Anyways, night time around 1030pm, a group of teen or young adults (20 or so) started yelling and cussing at each other in the parking lot and they kept screaming until past 12am. Its a ghetto hotel but affordable so you just have to pick your battles.
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July 2023 by Shane W.
This place is the epitome of a Roach Motel. The Indians from India are buying up these hotels and running them into the ground literally.They are running them like they are hostels in India or a third world country. They should charge accordingly for how they are running those roach motels. They are trying to save money in every which way that only makes it worse for the customer. My wife booked this hotel because they advertise free breakfast and then when you get there they come up with an excuse on why they cannot serve breakfast.I can't even begin to describe how gross and disgusting this room was, but I will try. The sheets were not washed and they were dirty with black hairs and pubic hairs on them. The towels had holes and were as dirty as well with black hairs in them. Our feet turn black from walking on the floor. The tub doesn't look like it had been washed and who knows how long. The coffee make your head white curds in it. The door had marks all over it. There were several sections of paint missing and several different places. There was an unknown object stuck on the ceiling that looked absolutely gross. We will never be staying at a Quality Inn again. The worst room that we have ever stayed in. Pictures attached. Yelp doesn't allow pictures for whatever reason.
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June 2023 by Laraine Leon
This is the most disgusting place I've ever had to stay.So, to start out, making the reservation was fine, but it took half the day just to receive the confirmation email which was semi stressful, but not a huge deal.We arrived much later than we hoped, so we had to ring the bell for attention. The guy was in the back and took a while to come out. Again, not jumping for joy, but perhaps he was in the restroom. We were told to come back in 15-20 min because the system wasn't working. It was nearly 11pm, we were exhausted from travel and members of our party needed the restroom. So we had to go hunt down a restroom. Mildly irritated by this point.Finally we get checked in and right off the bat we could tell the room was not very clean. It appeared as if the maid service took out the trash and made the bed and did absolutely nothing else. The floors were dirty and had sticky substances, the walls had stuff on them, the restroom smelled like a gas station bathroom, and there were hairs and gunk on the countertops and in the sink.We nearly decided to sleep in our cars. Not really an option with 5 ppl and only 2 vehicles packed with stuff. So we stayed, threw our own blankets over the beds and slept as short a time we possibly could.In the morning, with even clearer eyes we noticed there were blood stains and possibly urine stains on the bed clothes. We got out as quickly as possible.We have never been more disappointed with our lodging choice and will likely quit Quality Inn altogether going forward. The Best Western we stayed in last night felt like the Bellagio compared to the despicable conditions of the previous night.Do better.Rooms: Dirty and disgusting.
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June 2023 by Laraine L.
Do not give this trash hole your money. Rooms are filthy, there were druggies and prostitutes in and out all night. Garbage, Garbage, Garbage. We are not the only ones to experience this horrific, pathetic excuse for lodging. There are many, many people who have been ripped off by this dump.Filthy floors, blood stained bedclothes, grimy walls, countertops and bathroom.
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March 2023 by Mary Lee
STAY AWAY!! Worse hotel ever! I travel for work and have stayed in thousands of locations. Upon check in the room smelled of smoke, hair and dirt was everywhere. The drain had a used condom and hair all over! I was driving for over 4 hours and it was past 9pm. I was not going to settle for a garbage room like this. I immediately called the front desk to asked for a room change and they said that they couldn’t do that for us. They said if we weren’t happy that we could leave and they would issue me a refund. RUDE! Luckily I was able to book another stay a few miles away. This was back in August. It’s now March and their “manager” is no where to be found to issue the refund. Apparently “he’s the only one” who can do that. I will be contacting the BBB and my credit card company about this. Seriously, stay away from this God awful place. I have no idea how a place like this can continue to stay in business.
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March 2023 by Lee J.
Needed a room to lay my head for the night as I didn't want to travel back home. The rates is as good as its going to get. Imperfections in the room but nothing to cry about. But people shouldn't be destroying the rooms like that, thats for another subject. The check in was simple and fast and the room had everything I needed. The only thing missing was Kleenex. The room had a lot of dust here and there. But I would stay here again(asking for the same exact room if it's available).
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March 2023 by Mary M.
STAY AWAY!! Worse hotel ever! I travel for work and have stayed in thousands of locations. Upon check in the room smelled of smoke, hair and dirt was everywhere. The drain had a used condom and hair all over! I was driving for over 4 hours and it was past 9pm. I was not going to settle for a garbage room like this. I immediately called the front desk to asked for a room change and they said that they couldn't do that for us. They said if we weren't happy that we could leave and they would issue me a refund. RUDE! Luckily I was able to book another stay a few miles away. This was back in August. It's now March and their "manager" is no where to be found to issue the refund. Apparently "he's the only one" who can do that. I will be contacting the BBB and my credit card company about this. Seriously, stay away from this God awful place. I have no idea how a place like this can continue to stay in business.
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February 2023 by Krystaline Sakwanomtewa (Krys Shalaldeh)
I stayed overnight passing through on business meetings. I normally call and as a Choice Member they accommodate me early if there is space, and this place was unwilling to even listen to my request. When i arrived the clerk was very pleasant, but the overwhelming smell of curry embedded into everything in the lobby and in the room was so unpleasant i had to spray fabreeze so i could sleep. As a frequent business traveler, you may develop allergies from being in so many different environments sometimes in the same day, as you fly from city to city like a traveling salesman as an executive — so having a comfy bed is mostly the KEY ingredient and amenity you are looking for, and at least this place had that (reason for the 3 stars). The room was clean (except for fingerprint marks of dirt on the doorframes). TV has not 2 channels but WHO CARES when everyone has a device that streams Netflix or YouTube anyways. Had a Fridge and Microwave in the handicap room. Bathroom was majestically big and the shower was warm and newly remodeled. Very clean. I was satisfied for the amount I paid. In the morning, after a good night sleep I expected to at least be greeted with a nice breakfast to start my day (as was in the description and photos of bacon and eggs on GoogleMaps). Instead, I went to the lobby to be “kicked out” by cleaning staff there that laughed at me when i asked about breakfast. “Breakfast? (Laughs a lady and says) oh no mam, no breakfast here!” - very rudely then makes gestures for me to leave and says “There is no one here” and points to the reception being empty and the lights being off. Making me feel completely out of place and confused about WHY they are NOT serving breakfast when I can clearly see a whole area setup for breakfast but all the lights are off and the lobby was abandoned. VERY STRANGE.
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February 2023 by Cedric J.
I was at the quality inn in Hayward on mission street on February 4th 2023Rented a room .Something I though would be a good experience sinceI had hust arrived back in the Bay Area that day from a cross country drive from BirBingham,Al.The room rented was dirty nasty too the core.Bath tub dirty ,base of the toilet looked like hadn't been clean in weeks top of toilet dirty ,doors dirty looked like they wheren't cleaned in weeks ,micowave door dirty to the core.I had to wipe it down with alcohol that I just happen to have in my suitcase.I took photos of all and even went to too the desk attendant he said they where full for the night when obviously, the parking lot wasn't full.I was so tired from the drive I asked for a free comp for for their indiscretion.I talked to Sunday morning manage he bullshited me too .The place House prostitutes and drug addicts. I employ you not to rent a room from the quality inn in Hayward, California bad management. I never talk to the owner which I wanted to but the managers kept giving me the runaround the place is owned and ran by Indian, so you should know that it's going to be dirty, I learned a valuable lesson. I'll have photos to prove my point. I gave the bastards one star, but they really should be no stars.Trust me don't rent from the hotel other people who rented had dirty rooms as well ,I had talked to two renters who where Mexican brothers I'm a black brother ..
