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March 2024 by Stefan T.
One of the oldest Safeway's around. By old I mean in need of a facelift. Went in today. This isn't my normal Safeway. And its been a while since I've seen this style of store. Usually I'm more used to the trendy floors and upscale overall look. Everything here is from 20 or 30 years ago. Lots of security here. That is the first thing you notice as you walk in. Most all Safeways are like that now no matter the neighborhood. Overall it isn't a pleasant experience. I don't ever look forward to grocery shopping and don't ever look forward to going to Safeway. Too many crazy coupons and you have to use the store app in order to get any kind of deal. You could spend lots and lots of time planning your shopping and coupons. Unless you have a large family I don't think its worth it. Time is money and even looking through those ads - the time invested into this place starts increasing. Tic Tok. Usually for me the quickest thing is to go to TJs. Save so much time since the footprint of the store is smaller and there is never a wait at the register. Furthermore no copons to find (costs time) and no weekly ads to read (takes more time). I came here to buy some vegetables. Thats my new years resolution. "Eat more vegetables." More vegetables I did buy. And they were great deals. Cabbage was a steal and the house brand O organics had a special deal too. After many visits to my local post office I finally got these Safeway ads to stop stuffing up my mailbox. I really don't like that. But I still get the emails and IDK its such a frustrating headache this store.
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February 2024 by Terry Thomas
Very clean and nice folks.
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February 2024 by Dr Sanjeevani Nene
Very conveniently located chain of stores supplying good quality stuff.
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January 2024 by Shaq S.
Most disgusting store I've been to. All the refrigerator shelves have heavy mold build up and they keep putting food items in it. Also now they only have 1 register open and force you to go to self checkout where 3 employees stand around and make small talk rather then helping customers out. What a joke.
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January 2024 by Kim Roberts
Tried to get a deli sandwich. The person who tried to help me was completely useless. She seemed to not know or understand the difference between: a roll and sliced bread, mustard and mayo, and many other essential things. Please train the people who work that counter what is what.Then, when we tried to check out, we were charged for 2 hot sandwiches. They weren't. Luckily, one of the managers was there to help.
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December 2023 by Sadaf Z.
Rude staff. Came to get a cake from the bakery at 5pm and nobody was on site. Asked the female employee to page someone so that I can have a cake that's already made and on display to be boxed for me. She told me to come back tomorrow?! Worst customer service. Wouldn't even rate it a 1 star.
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December 2023 by Toan Phan
Good store as other Safeway. There is a good selection of groceries there. The staff are friendly. There are a lot of self check-outs for you to use instead of waiting for cashiers. They recently established new security measures to fight back retail thefts. So sad for the behaviors of those low life that destroy our country. These measures although kinda annoyed a bit but are needed to protect businesses and customers.
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December 2023 by cate yu
I pre-order and pre-pay 300 pcs of chicken for $240 last December 7 and the Deli took note that it will be picked up on December 11 (8PM). We went to Safeway Jackson branch December 11 (8PM). The chicken are not yet ready, we waited 40min. It was all done by 8:40pm. 3 boxes of chicken were smelling bad and has after taste. We threw it away because it is for our company Christmas Party and it smells in the room.The Manager named James called me back and telling me "you are not gonna get a refund, you are not gonna get an update from us, you are not gonna get a phone call or email from us but I will take it from here" HANG THE PHONE. He wants us to return the smelly chicken but we can't keep them in store because of the smell and we are running a business.
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December 2023 by Alfredo Moran
It's a great store, people are just very dramatic when it comes to reviews. The cashier didn't say say hi to me? One star. The store doesn't have my cheddar soup? One star. Do you see how people will bring out the tiniest inconvenience and swear this place is horrible, some of these dinosaurs on here need to act their age. Anyways my point is this Safeway is a great store with nice employees, a clean sales floor, etc. Sure the place may need a big renovation but its still a grocery store. They recently added anti theft gates at the front entrance and people reviewing hate it. Yet they also hate when the store doesn't do anything about it. In conclusion I really do like this store and they have a great management team ready to serve you on you're immature complaints.
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November 2023 by Abdel Salam Hassan
The worst Safeway maybe in the entire nation. STAY AWAY. If you want to go to a real Safeway there is one in Castro Valley that is clean and actually has employees working....imagine that??!!
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November 2023 by Sarah B.
I made two separate orders for the drive up + go (not recommended) for same day. so I check in on the app and it only let me check in for one order so I called and Right away someone picked up!! I was surprised and i informed her of my issue and she said no worries she will grab both orders. She came out and had everything!!! Originally i bought two and get three free for the sodas but whoever did my drive up and go shopping did not include the additional set to complete that offer. As Samantha was loading up my car I brought up my concern to her. and she told me yes i am missing one set of sodas but I told her i selected the right amount but they ran out of sprite so i got charged for the nonsale amount for not completing the special order. but OMG talk about Customer service she offered to do a refund and charge me for the additional set of soda to complete my sale offer. She was soo sweet, kind and brought it outside for me again! Someone please give this girl a raise. She took the time listened to my concern and address it. As im a customer that uses the drive up + Go frequently so thank you, Samantha you are awesome!
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November 2023 by Bryan Louie
Is there a reason why this is the only Safeway in the Bay Area that still looks like it’s from the 70s? Can we please have this store remodeled? The new gates up front (thefts I’m sure) makes it feel like you’re entering/exciting a prison. Not very inviting:(
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November 2023 by Santokh Singh
Very nice clean supermarket with wide variety of products including vegetables & fruits etc. Opens till late nite.
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November 2023 by Diana J.
be careful when you shop here. My card has been skimmed 2 times. One at the new self check-out and another time at the registers. Wiped me out. I have to support my grandchild and I, unfortunately, have food stamps. I just started with this and 1st card got wiped out beginning of last month. New card got wiped out beginning of this month. Only used card 1 time at this Safeway. Everyone be careful.
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October 2023 by Thomas L.
This is the worst Safeway!! No matter what time you go only one or two cashiers. I hate coming here l avoid this place as much as l can.l usually go to the the at Rockridge where l work but l need to get a few things l reluctantly come here knowing its gonna be a horrible experience.