U-Haul of Hayward offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. They also provide portable U-Box containers, Moving Help® services, hitch installations, moving and shipping boxes, propane, and online reservations, making it convenient for both local and long-distance moves. Customers appreciate the friendly and knowledgeable staff, with many highlighting excellent service from employees like Izzy and the manager. Izzy is praised for her empathy, courtesy, and helpfulness, especially during stressful situations, and she takes the time to explain options and fees clearly. The manager, known for solving issues efficiently and providing superb customer service, consistently ensures quick and smooth transactions, with some customers mentioning they rent trucks weekly and receive fast service. However, some reviews mention inconsistency in customer service. One customer described an encounter with a rude staff member, but noted that the manager later resolved their issue positively. Overall, U-Haul of Hayward is highly recommended for its good rates, friendly staff, and reliable equipment, making it a solid choice for moving needs.
Saúl had the best customer service he was excellent he explained everything to me detail for detail I will recommend this location to look for Saul best at hes job and I’ll say for this location
March 2026
I went to this location today to get my U-Haul truck and I will help me out and really save the day. He was patient with me and took the time to get what I needed and was very friendly. I think this guy is a great addition to this company and the service here was much better than location in Oakland.
March 2026
Saul was great he had the best customer service ever we need more people like him .He was very Patience with the Senior Citizens women. The E-Alert people had me on hold for 2 hrs Saul would fit perfectly with them and will show them some speed and show them how to actually handle rough situations Saul was over all a 100/10
