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January 2024 by Mike Lahey
DeJan helped me greatly today. I came in with an authentication two-step problem but left saving money on my bill as he pointed out that my old plan could be improved. He spent a lot of quality time with me and patiently went through my options.I can't stress enough how different this was to every other visit I've made to other cell phone stores. He was polite, knowledgeable and very patient helping me get through and understanding of the different costs available to me and clearly pointing out the differences. One of the best service experiences I've had since the beginning of COVID anywhere! Some interactions improve your belief in your fellow humans and this was one of them! Thank you, DeJan!
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January 2024 by Misha
Mo was extremely helpful and very patient. He answered all of my questions and provided me with a ton of information, so I was comfortable making my final choice
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January 2024 by Greg Briseno
Excellent service from DeJan! He helped me with my Insurance Claim!
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January 2024 by Larry Baker
The service representatives, David, Brandon, Dijon and manual are outstanding personnel we had we had quite a few encounters with problems and they’re able to solve each one every time. This is The best Verizon store in Hayward I highly recommend them thank you
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January 2024 by Gurpreet Singh
Fraud people!
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December 2023 by Grace Mitchell
Brandon did a great job assisting me and my son. He was so patient with all our questions and made sure to get us the best deal possible. Kudos to you Brandon!
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November 2023 by Piryanka Singh
Thank you Christian for your great help you are so helpful explain preety good Evrything and fix our overpay billls We really appreciate your good customer service thanks again
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November 2023 by Lisa Velega
My husband and I came into the Verizon hayward store on Oct 30,2023. Prior to us coming to the store I had placed an online and found out while I was on the phone that there was no order. I was instructed to go into any Verizon since it was showing that it was in stock.As we were greeted by a friendly representative, Makai , I told him what happened and he said oh ok you don’t sign an agreement so It shouldn’t be a problem. So he looks up the account and he says that it’s already In process. So he called several representatives in your Verizon tree to help cancel that order that I was told never was processed to its on the way! So he spoke to several reps that asked for the same information he was told repeatedly that if we can cancel this order I can repurchase and I could go home with the device! Well , none of this happened . It turns out that it has to be 24 hours before I could repurchase another device! Makai was determined to get us the service that we wanted and he was very poised, patient and exceptionally professional ot is very rare these days to find outstanding customer focused representatives so I would hope and pray that there would be programs for individuals who represent Verizon in this manner!Makai should be considered for a leadership role with Verizon and I know he will make this company that much more successful! Keep up the awesome work!! GOD bless you young man!!! Thank you
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September 2023 by Hayley Walker
I came in the store to get information on a new phone, prices, features and protection. The sales rep Francis was very informative , kind, and patient. Highly recommend going to this store for your Verizon needs
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September 2023 by May Laxen
Tamim, Francis and Brandon were very knowledgeable and friendly with me and my husband, Vincent Nunes. My husband is very content with the service of your Hayward Mission Boulevard team, highly recommending the service! Thank you!
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August 2023 by Jestifer Charbonnet
I came down to the Verizon store to switch my service and I needed my account information as I feel I've been over paying. I was helped by Nick when I got there with my wife and he broke everything down and made it digestible. He also made a mention of the home internet service that Verizon provides and was able to get us a great deal! I didn't even know this place was here but after years of going to Union City, Im just going to make this my new go to store as I live close and got great customer service. 5/5.
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July 2023 by juliana reider
We had a very positive experience at this store. Nick helped us out and we were very impressed with his knowledge of the plans, and he was so helpful comparing our options. Best salesperson we’ve encountered in a long time. Would work with him again! Thanks Nick!
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July 2023 by Jai Balasubramaniyan
Came here to add a phone line, decided to upgrade and add 3 phone lines. Christian patiently walked me through the process and helped me and my two daughters get up and running just before we left on vacation. All the store staff are extremely friendly and Christian is outstanding. Keep up the good work guys.
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July 2023 by Deborah Grossman
At the Hayward, CA Verizon Cellular store, Shannon Ali is an outstanding sales rep. She was kind, attentive and patient. Her manager Brandon Bustamante was great, too.
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July 2023 by Leon Sanchez
I wanna give a special thank you to Eduardo! he helped me in answering my questions about my bill and was very nice and thorough. I really appreciated his patience with me because I had numerous questions.