-
February 2024 by Peter Chase ..
The entire team at this Verizon store are very helpful! Ben went above and beyond when I got a new phone and had issues with the SIM card, I was in and out in no time and my phone was functioning properly. Thank you Ben!
-
January 2024 by Diane Peterson
Ben was great so nice and patient at Verizon in Hayward by Southland
-
December 2023 by Jodi Smith
Customer service was awesome!!!
-
December 2023 by Erica Hayes
Friendly customer service by new employee…Upgraded iPhone is awesomethus far!
-
November 2023 by Alexys Santana
First time I’ve ever experiences excellent customer service at a phone retailer. Couldn’t be anymore happy with the service I received. Ben was very professional all around and helpful in everything. Would recommend the business in the future!
-
November 2023 by Bianca Desuasido
Alexis was a great help with informing me of my choices of a next phone. She even picked some cute cases she thought I would like and showed me. Great customer service! :)
-
November 2023 by Sophia Cunningham
I got amazing help at this store. Lizette knows what she’s doing and makes everything super clear so there’s no surprises. She’s also very patient when I asked to see different phones. The wait was definitely worth it.
-
November 2023 by Lorre Carr
Very friendly. Very knowledgeable about product. Did not make me feel ignored. Great customer service.
-
October 2023 by Delmas Lawson
Kevin made the visit easy, was very knowledgeable, and helpful. Couldn't get any better than the service he provided.
-
October 2023 by Ben Lester
Juan did a great job helping me get set up with my new iPhone 15. He was very helpful and actually spent quite a bit of time making sure the new screen protector was applied correctly. I really appreciated his eye for detail and he made sure I was comfortable with the transaction. I would hire him today if I could!
-
September 2023 by tawoda reffell
Ben is exceptional in his knowledge and services. He always has a big smile on his face.
-
September 2023 by SHIRLEY CASABAT
Ben is absolutely the best. Explains everything in great detail and is very knowledgeable. We will always go back to this branch because of Ben.
-
July 2023 by Willer Neves
They were asking my account number and pin for s sim pick up. On verizon website says my photo ID should be enough. The guy asking me to call customer service. Why do u guys have a store then. Moving to at&t. Horrible customer service.
-
July 2023 by BINITA CHHANTYAL
I went there to buy a phone today. The lady (Angelica) told me she will give me free accessories for the phone.. When I saw the bill I have been charged $65 for SCREEN PROTECTOR and $60 dollar for case.. I asked her to return it if it’s not free but she didnot.. Terrible experience.. she even charge me $30 for set up and go. And I am still using my old phone because my new iPhone is still not ready to use..
-
June 2023 by Amanda L.
Kevin was a great help in the lengthy process of upgrading my phone, adding my mother to my plan and home internet. What took the longest was transferring all my photos and crap but he was warm welcome and knowledgeable. My only reason for not giving a 5 stars was he waited until 1/2 way thru the transaction to let me know I'll be paying the taxes off the full retail value of the phones ($1200 and $800) and not my trade in value so we had to come out of pocket about $400 that we weren't expecting. So my only suggestion is start with that and be up front about it. But other than that it was fine. Will be returning again if I need anything and the the store was clean, whole staff was welcoming and I would recommend to anyone
