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March 2024 by RICK CHANCE
No. Microwaving room got in late. Wish I would have kept
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March 2024 by derekmango81
Man the rooms here suck. Walls are not quite appear thin but maybe like 4 ply. Could easily hear conversations of people next door and RIP if the snore. Person wasn’t even a bad snorer but you could hear the zzzzzz all night long. Decent location to local activities and everything was relatively
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February 2024 by John Stiglich
This hotel is heartless. My wife and I planned a trip to Healdsburg for an annual wine club dinner. We stayed at this hotel for prior wine club dinners and found it to be nice and convenient. It had been six years so we were very much looking forward to our trip. Unfortunately, our daughter became very ill the day before we were to arrive so we had to cancel our stay. Since we were inside of the 72-hour no cancellation window, Priceline and Best Western told us we had to get a waiver from the hotel owner/operator to receive a refund. The heartless management at the hotel refused to give us the waiver EVEN THOUGH OUR DAUGHTER WAS ILL. Their basic position was: hope your daughter gets better but we’re keeping your money because you canceled too late. Never staying at this hotel again and shame on Best Western for allowing a franchisee to conduct business this way. I encourage people who are traveling to the area to stay at Marriott-branded properties.
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February 2024 by Larry Harbaugh
Basic room with the regular amenities. Located near freeway and close access to downtown Healdsburg and many lo al shops and restaurants.
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December 2023 by Jason Gorski
Great no frills, cheapish, hotel in Healdsburg. Spacious rooms.
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December 2023 by Christopher Rubin
The hotel is fine, and location great for wine tasting. However, the mattresses left a lot to be desired, and the bed frames constantly squeaked with any little movement. They also had an unfortunate sewer line backup that made our bathroom unusable on our checkout morning, so I can't speak to their customer service as we checked out and let them know of the issue, but didn't have to be moved.
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December 2023 by Carol Maggio
Great room, king with sofa bed. Arrangement of room could be better. TV centered for bed and should be centered for bed and sofa bed as room is listed ‘sleeps 4’. A simple rearrangement of TV and wooden closet would provide a much better stay. Correcting the website amenities would be helpful or at least bringing them up to date. Possibly explaining the Lodge and Inn difference would be helpful.Nearby activities: Healdsburg Plaza was nice though upscale. Seghesio winery was excellent, tasting and buying a great wine. A Simple Touch spa was great for a massage. Cousteau Bakery was a delight for lunch of Monte Cristina sandwich and Noel of French Onion Soup and goodies to take home. The Wurst for dinner was a great place to enjoy Burgers and Sausages.
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October 2023 by Geno Milchak
Great location for Sonoma wineries. Our room flooring was very dirty. Our feet were BLACK from walking on it. See photo. But space and amenities were good.Walkability: Close to Healdsburg square. Which has plenty of restaurants.
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September 2023 by Gwen Flores
The pictures online seem misleading. Pool is small and no hot tub. Smells like smoke. Room not ready at check
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September 2023 by J W
Room had ants and it was not very clean. Packed with workers so vibe was awkward. Men standing on patio watching you....weird
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August 2023 by Jimmy M
Nice quiet hotel. Rooms where spacious with comfy beds. Quite and in a safe location near restaurants and stores. The only downside is it has no breakfast and fitness center. Other then that it's a great hotel.
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August 2023 by Angela Delaroderie
This place is shabby. Lamps don’t work. USB charging outlets don’t work. Toilet seat broken. Used coffee supplies open and left from previous guest. Extension cords everywhere to connect tv and lamps. Shower handle was stripped and would not come on. The pool is a large tub. The hot tub belongs to the Hilton Lodge Hotel behind this one, as does the fire pit and seating area. Just very shabby. Definitely not worth the price per night. More like a motel than a hotel. Would never choose to stay here again.
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August 2023 by Ryan Zorich
The walls are so thin that you can hear the neighbors breathing. You hear the staff roll their carts through in the morning and it’s so loud. If you’re not off the 3rd floor it gets so loud from heavy footed people/staff. It literally sounds like they’re throwing furniture above me.
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July 2023 by Nevin Banwait
Rooms were decent but very loud. Extremely loud noises from neighbors, house keeping, cars, and pipes all throughout the day and night. Air-conditioning was great and hair dryer was strong. Sink did not drain and the shower would not turn on. We mentioned it to the front desk but all they said was, "oh sorry about that." Would not come again at the price point we paid ($360 for one night booked 1.5 weeks prior to arrival) no breakfast incuded is a shame to me, at least offer a credit for the diner you share a parking lot with. The diner itself was delicious and well priced for the food and portion size
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June 2023 by Dariel H.
DO NOT STAY HERE! My husband I stayed here June 16-18 and got bed bugs. We complained that we had bug bites the next morning (my husband had several bites when he woke up). However mine didn't show up until five or six days later (they can take up to two weeks to show up). We didn't realize they were bed bug bites until I developed them and we saw a doctor. My husband and I each have 50-70 bites each. We deep cleaned everything in our house and confirmed we do not have them at home, so they had to have been from the hotel. We booked with hotels.com and are still in the process of trying to get our money back. I tried calling the hotel directly a few times and it just keeps saying the extension does not exist and hangs up.
